Contact Details

Safps Contact Details

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Contact Details

Safps Contact Details

Overview

The Southern African Fraud Prevention Service (SAFPS) is South Africa’s leading non‑profit organisation focused on combating identity fraud and financial crime. It maintains a shared fraud database used by banks, retailers and other credit providers, and offers consumer services such as Protective Registration and Victim of Impersonation assistance. This guide compiles verified SAFPS contact details from official and credible South African sources to help you reach the right department quickly and safely.

Official SAFPS Contact Details

Head Office Contact Information

The SAFPS lists the following primary contact details on its official website:

  • Telephone (Switchboard / General Enquiries)
  • Email (General Contact / Enquiries)
    • Address: info@safps.org.za
    • Source: Listed on the same official contact page of the SAFPS website (SAFPS Contact page).
  • Website (Official)
    • URL: https://www.safps.org.za/
    • Source: Home page of the Southern African Fraud Prevention Service (SAFPS home).

These general details are appropriate for high‑level queries, information about services, or if you are unsure which department to contact.

Consumer & Victim Support Contact Details

SAFPS provides dedicated channels for consumers who suspect fraud or identity theft.

Protective Registration & Victim of Impersonation

Consumer fraud‑related contact details are consistently referenced in official material and consumer protection sites:

  • Consumer/Victim Support Email
    • Address: protection@safps.org.za
    • Use for:
    • Applying for Protective Registration (flagging your ID to warn member institutions).
    • Reporting that you have become a victim of impersonation.
    • Source:
    • The Credit Ombud – Identity Theft and Fraud page lists protection@safps.org.za for Protective Registration and victim of impersonation queries (Credit Ombud identity theft info).
    • The South African Fraud Prevention Service consumer guidance linked via partner organisations also references the same address.
  • Document Submission Email (Supporting Documents)
    • Address: savpsdoc@safps.org.za
    • Use for: Sending supporting documentation for Protective Registration or fraud cases (e.g., affidavits, ID copies, police case numbers).
    • Source: Also listed by the Credit Ombud in their SAFPS guidance, where consumers are instructed to submit documents to savpsdoc@safps.org.za (Credit Ombud identity theft info).

When dealing with identity fraud, these are the primary email channels recommended by consumer protection bodies.

Physical & Postal Address

The registered address of SAFPS is recorded in formal company and credit bureau documentation.

  • Physical / Registered Office Address
    • Address:
      Southern African Fraud Prevention Service
      18 Skeen Boulevard
      Bedfordview, 2007
      Gauteng, South Africa
    • Source:
    • The TransUnion South African Fraud Prevention Service (SAFPS) consent form lists the organisation as “Southern African Fraud Prevention Service, 18 Skeen Boulevard, Bedfordview, 2007” as its registered address (TransUnion SAFPS consent form PDF).
    • This address also aligns with company registration records for SAFPS in South African business documentation.

If you need to courier documents or serve formal correspondence, use this Bedfordview address, confirming delivery requirements with SAFPS via telephone or email first.

How to Use SAFPS Contact Details Effectively

Before You Call or Email

To make your interaction smoother and faster, prepare:

  • Your South African ID number.
  • Full name and contact details (mobile number and email).
  • A clear, concise summary of the issue (e.g., account opened fraudulently, debit orders you don’t recognise, lost ID book/card).
  • Relevant reference numbers, such as:
    • SAPS case number (if you opened a fraud case).
    • Bank or creditor account numbers involved in the suspected fraud.
  • Scans or photos (PDF/JPEG) of:
    • Your ID document/card (front and back for smart ID).
    • Affidavit or sworn statement describing the incident.
    • Proof of residence (for some Protective Registration requests), if requested.

Using the correct channel from the outset – phone for quick direction, email for documents and formal requests – helps reduce delays.

When to Use Which SAFPS Department or Channel

1. General Enquiries: Info & Process Clarification

  • Use:
    • If you are unsure whether your matter qualifies as fraud.
    • To ask how Protective Registration works.
    • To clarify what documents are required.
  • Contact:
    • Phone: +27 (0)11 867 2234
    • Email: info@safps.org.za
    • Source: Official SAFPS contact page (SAFPS Contact page).

Calling the main number is often the fastest way to understand which service or email address is appropriate for your case.

2. Protective Registration (Pre‑emptive Protection)

Protective Registration is a consumer service that flags your ID on the SAFPS system, warning member organisations to take extra care before granting credit in your name.

  • Use this if:
    • Your ID book/card has been lost, stolen or compromised, even if no fraud has yet occurred.
    • You believe your personal data has been leaked or exposed (e.g., data breach or phishing).
  • Contact:
    • Email: protection@safps.org.za (primary contact)
    • Documents: Send supporting documentation to savpsdoc@safps.org.za if requested.
    • Source: Detailed on the Credit Ombud’s guidance on identity theft, which instructs consumers to contact SAFPS for Protective Registration via protection@safps.org.za and to submit documents to savpsdoc@safps.org.za (Credit Ombud identity theft info).

3. Victim of Impersonation (After Fraud Has Occurred)

If accounts have already been opened or credit has been taken out in your name without your consent, SAFPS can help by placing a victim-of-impersonation flag.

  • Use this if:
    • You receive accounts, debt collection calls or SMSs for credit you did not apply for.
    • You see unknown credit enquiries or accounts on your credit report.
    • A bank/creditor has confirmed you are a victim of impersonation.
  • Contact:
    • Primary Email: protection@safps.org.za
    • Document Submission: savpsdoc@safps.org.za
    • Source: Again, listed by the Credit Ombud as the correct route for victims of impersonation, with these exact email addresses and instructions (Credit Ombud identity theft info).

In these cases, SAFPS will typically require:

  • A sworn affidavit describing the fraud.
  • Your ID copy.
  • The SAPS case number where you reported the identity theft.
  • Any letters or statements from the affected bank or credit provider.

Practical Tips for Using SAFPS Services

Writing Effective Emails to SAFPS

When emailing protection@safps.org.za or info@safps.org.za:

  1. Use a clear subject line – e.g., “Request for Protective Registration – Lost ID” or “Victim of Impersonation – Assistance Required”.
  2. In the first paragraph, state:
    • Who you are (full name, ID number).
    • What happened (brief description and dates).
    • What you are asking for (Protective Registration, victim‑of‑impersonation assistance, general information).
  3. Attach documents in common formats (PDF, JPEG) and name them clearly, such as ID_copy.pdf, Affidavit_2026-01-10.pdf.
  4. Include daytime contact numbers so SAFPS or a partner institution can reach you easily.

Using the Telephone Line

For the main phone line +27 (0)11 867 2234:

  • Call during standard South African business hours (typically Monday to Friday, excluding public holidays).
  • Keep your ID number and any existing case/reference numbers at hand.
  • Have a pen and paper ready to note down instructions, reference numbers, or alternative contacts (such as your bank’s fraud department).

Escalation, Complaints and External Support

SAFPS works closely with South African credit providers and consumer protection bodies. If your issue is not resolved, or if it relates to a specific credit provider, you may need to escalate through other channels.

Credit Ombud (Credit Provider Disputes)

If fraud has impacted your credit profile and you cannot resolve disputes with specific credit providers, you can contact the Credit Ombud:

Use the Credit Ombud when:

  • A bank, lender, or retailer does not correct fraudulent accounts after you have reported them as fraud.
  • There are disputes about how a fraud‑related listing appears on your credit record.

Other Relevant Bodies

Depending on your situation, you may also need to engage:

  • Your bank’s fraud department (for fraudulent transactions or accounts).
  • The South African Police Service (SAPS) to open or follow up on your fraud case.
  • A registered credit bureau such as TransUnion, Experian, or Compuscan, to check and monitor your credit report. For example, TransUnion’s SAFPS consent form explains how SAFPS and credit bureaus coordinate on fraud prevention (TransUnion SAFPS consent form PDF).

Summary of Key SAFPS Contact Details

For quick reference, here are the core, verified SAFPS contact details from the sources cited above:

Using these verified Safps contact details, South African consumers and businesses can efficiently reach the right SAFPS channels to prevent fraud, respond to identity theft, and resolve related credit issues.

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