Scaw Metals is a South African steel products manufacturer, producing grinding media, wire rod products and cast products.
Scaw supplies the mining and industrial sectors rather than the public, and its products are bought to specification against a purchase order.
Ask for the material certificate on anything structural or load-bearing. It is the only proof of what you actually received, and a visual match proves nothing.
This page covers how to contact Macsteel in South Africa. The details below were taken from the official Macsteel contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Macsteel and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Macsteel contact numbers
These routes were verified against the official Macsteel contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Head office reception | +27 11 871 0000 |
| Sales | +27 11 871 4899 |
| General enquiries email | [email protected] |
| Online shop email | [email protected] |
The head office is at 7 Brook Road, Lilianton Industrial Sites, Boksburg, Gauteng.
Steel is bought to grade and specification, not to description. Ask for the mill certificate on structural material, because a substitution that looks identical can fail under load and the certificate is the only proof of what you actually received.
Self-service options before you call
- Check the official site at macsteel.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Maintenance: how the court actually decides
- It costs nothing and needs no lawyer. The maintenance officer at the court helps complete the application, and the process is designed for people representing themselves.
- Bring proof of income and expenses. Payslips, bank statements, school fee accounts, receipts. An order is calculated from what both sides can prove, and the party who arrives without documents is the party it goes against.
- The court can order an employer to deduct directly. An emoluments attachment order against a salary is the most reliable way an order gets paid, and it can be asked for from the start.
- Failing to pay a maintenance order is a criminal offence, not merely a civil default, and arrears can be recovered by attachment of property or a warrant of execution.
- An order can be varied when circumstances change, in either direction, but only by applying to the court. An informal agreement between the parties does not change the order.
Maintenance is the child’s right, not the paying parent’s favour, and it is separate from contact and access. Refusing contact is not a reason to stop paying, and not paying is not a reason to refuse contact; each is dealt with on its own.
Complaints and escalation
If a first call does not resolve the matter, escalate through the company’s own published enquiry route. A listed company’s shareholder and governance matters go through the company secretary named in its annual report, and an ethics concern goes to the independently operated hotline the company publishes for that purpose.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most corporate complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Macsteel contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Macsteel.
- Reach Macsteel through the official site at macsteel.co.za rather than through a number in a search advert or a social media reply.
- Macsteel will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Macsteel contact number?
The routes are listed in the table above, with what each one is for. The main route is +27 11 871 0000. Confirm it on macsteel.co.za before relying on it, since numbers are changed from time to time.
How do I know a Macsteel number is genuine?
Check it against the official site at macsteel.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Macsteel, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Macsteel source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.