Goldwagen supplies replacement vehicle parts through a national network of stores. Head office handles company level queries, but a parts enquiry belongs with a store, and you will need your vehicle identification number before the quote form will accept it.
Official contact channels
- Head office: 012 748 3800
- Head office email: [email protected]
- Store locator: goldwagen.com/store-locator/
- Parts quote request: goldwagen.com/contact
What this organisation provides
Goldwagen stocks replacement parts for a wide range of makes, including Audi, BMW, Chevrolet, Ford, Hyundai, Jeep, Kia, Land Rover, Mazda, Mercedes-Benz, Mini, Nissan, Opel, Renault, Toyota, Volvo and Volkswagen. The website carries a parts finder, a store locator and a returns policy. The trading entity named on the site is Worldwide Automotive Group (Enterprises) (Pty) Ltd.
Address and operating information
Stores are found through the store locator, which searches by address or your current position across radius bands from 50 km up to 650 km, and each store page shows that store own telephone number and email. The quote request form asks you to select a store, and it requires your vehicle identification number, so have the VIN ready before starting: it is the only reliable way to match a part to your exact vehicle build.
Support and escalation routes
Take a parts problem, a wrong supply or a warranty question to the store that sold the part, since stock and fitment are handled at store level, and use the head office number only if the store does not resolve it. Check the published returns policy before travelling, because parts returns usually require the original invoice and unused, unfitted goods. An unresolved complaint about defective goods or a refund is a Consumer Protection Act matter for the National Consumer Commission, and if the part was fitted by a workshop, a workmanship dispute falls to the Motor Industry Ombudsman of South Africa on 0861 164 672.
Sources
- Goldwagen store locator: goldwagen.com/store-locator/
- Goldwagen head office details and quote request: goldwagen.com/contact