Business · Contact details
MyLoan Contact Details
MyLoan does not publish a phone number; the way to contact it is by email at customersupport@MyLoan.co.za. MyLoan.co.za is an online loan comparison service run by Avica Group: it is not a credit provider, but sends one application to a panel of NCR-registered lenders.
MyLoan is a different business from MyLoanSA (myloansa.co.za), which has a similar name. Check which one you applied through before you write.
MyLoan contact details at a glance
| Route | Details |
|---|---|
| Customer support email | customersupport@MyLoan.co.za |
| Privacy / data-rights requests (Avica Group) | admin@avicagroup.com |
| Transaction records and lender partnerships (Avica Group) | info@avicagroup.com |
| Online loan application | myloan.co.za/application |
| Address | 50 Long Street, Cape Town 8000, South Africa |
| Phone | None published |
Official MyLoan contact channels
All MyLoan contact is by email or online:
- Questions about your application: email customersupport@MyLoan.co.za.
- A full record of your transaction: MyLoan’s terms say you can request one by emailing info@avicagroup.com. Lenders who want to join the panel also use this address.
- Your personal information rights: the privacy policy asks you to contact admin@avicagroup.com.
- Applying: use the online form at myloan.co.za/application.
What MyLoan provides
MyLoan is an online loan comparison tool. You fill in one application and MyLoan sends it to the lenders on its panel. It says it only works with NCR-registered credit providers, and that lenders do not draw your credit report before you explicitly agree.
The service is free for borrowers; lenders pay MyLoan a commission. Because MyLoan does not lend money itself, questions about a loan offer, repayments or your account belong with the lender that made the offer.
The site shows a representative example of R30 000 over 36 months at a maximum of 28%, which comes to R1 360 a month including fees, with loan terms from 6 to 72 months.
Address and operating information
MyLoan.co.za and Avica Group give their address as 50 Long Street, Cape Town 8000, South Africa. Older listings elsewhere show a Mandela Rhodes Place address, but the site now shows Long Street. Avica Group’s company registration number is printed as 3125532-1. MyLoan does not publish office hours.
Support and escalation routes
MyLoan does not publish a separate complaints line. Email customersupport@MyLoan.co.za first. If you need a record of what happened to your application, ask for it at info@avicagroup.com, and send any request about your personal data to admin@avicagroup.com.
For other companies, browse the business hub or the business directory M to N listings.
Frequently asked questions
What is the MyLoan contact number?
MyLoan does not publish a phone number. Contact it by email at customersupport@MyLoan.co.za.
Is MyLoan a lender?
No. MyLoan is a loan comparison service that sends your application to NCR-registered lenders on its panel.
Does MyLoan charge a fee?
No. The service is free for borrowers, and lenders pay MyLoan a commission.
Where is MyLoan based?
50 Long Street, Cape Town 8000.
Sources
- MyLoan home page: myloan.co.za/, read 2026-09-26
- MyLoan, About: myloan.co.za/about, read 2026-09-26
- MyLoan, Terms: myloan.co.za/terms, read 2026-09-26
- MyLoan, Privacy policy: myloan.co.za/privacy-policy, read 2026-09-26
- MyLoan, Partners: myloan.co.za/partners, read 2026-09-26