Business · Contact details
Pretoria Zoo Contact Details
The Pretoria Zoo contact number is 012 339 2700, and general enquiries go to infonzg@sanbi.org.za. Officially called the National Zoological Garden of South Africa, the Pretoria Zoo is run by the South African National Biodiversity Institute (SANBI).
Pretoria Zoo contact details at a glance
| Route | Details |
|---|---|
| Zoo main telephone | 012 339 2700 |
| General enquiries email | infonzg@sanbi.org.za |
| Fax | 012 323 4540 |
| Enquiries, suggestions, complaints and compliments form | pretoriazoo.org/contacts/ |
| Online ticket purchase | pretoriazoo.org/buy-tickets/ |
| SANBI fraud hotline (Be Honest) | 0800 160 999 |
| SANBI fraud hotline WhatsApp | 0860 004 004 |
| SANBI fraud hotline email | sanbi@behonest.co.za |
| SANBI safeguards complaints (environmental/social harms, gender discrimination) | safeguards@sanbi.org.za |
| Physical address | 232 Boom Street, Pretoria |
Official contact channels
For general questions about a visit, call the zoo on 012 339 2700 or email infonzg@sanbi.org.za. The zoo also lists a fax number, 012 323 4540, on its contacts page.
If you want to send an enquiry, a suggestion, a complaint or a compliment in writing, the zoo asks you to complete the form on its contacts page at pretoriazoo.org/contacts/. This is the route to use if something went wrong during your visit and you want a written record of what you reported.
Tickets are sold online at pretoriazoo.org/buy-tickets/. The zoo went cashless from 01 January 2026 and encourages visitors to use its online ticketing system before they arrive.
What the Pretoria Zoo provides
The National Zoological Garden describes itself as the largest zoo in South Africa and the only one with national status. Its website notes that it is more widely known as the Pretoria Zoo, and the site footer credits SANBI, which runs the zoo.
Besides the zoo itself, the National Zoological Garden runs the Mokopane Biodiversity Conservation Centre and offers research and scientific services, events and venue hire. The visitor information pages cover the zoo map, food, parking, golf carts, accessibility and security, so check those pages before you go.
Address and operating information
The zoo is at 232 Boom Street, Pretoria. The GPS position the zoo gives is S25 44.349′, E028 11.329′.
The zoo is cashless, so plan to pay by card or buy your tickets online in advance. Current opening hours and ticket prices are not listed here (the fee table on the ticket page was labelled for an earlier year), so check pretoriazoo.org or call 012 339 2700 before you visit.
Support and escalation routes
For complaints about your visit, use the complaints form on the contacts page or email infonzg@sanbi.org.za. The zoo does not publish a separate escalation line beyond these routes.
Because the zoo is a SANBI facility, SANBI’s own reporting channels are listed on the contacts page:
- Fraud: report suspected fraud at SANBI to the Be Honest hotline on 0800 160 999, by WhatsApp on 0860 004 004, by SMS to 48691, or by email to sanbi@behonest.co.za.
- Safeguards: complaints about environmental or social harms and gender discrimination arising from SANBI’s activities go to safeguards@sanbi.org.za.
For other attractions and organisations, browse the business hub or the business directory P listings.
Frequently asked questions
What is the Pretoria Zoo contact number?
The main number is 012 339 2700. You can also email infonzg@sanbi.org.za.
Where is the Pretoria Zoo?
The zoo is at 232 Boom Street, Pretoria.
Can I pay cash at the Pretoria Zoo?
No. The zoo went cashless from 01 January 2026 and encourages visitors to buy tickets online at pretoriazoo.org/buy-tickets/.
How do I complain to the Pretoria Zoo?
Complete the enquiries, suggestions, complaints and compliments form on pretoriazoo.org/contacts/, or email infonzg@sanbi.org.za.
Who runs the Pretoria Zoo?
The zoo is the National Zoological Garden of South Africa and is run by SANBI, the South African National Biodiversity Institute.
Sources
- Pretoria Zoo, Contacts: pretoriazoo.org/contacts/, read 2026-09-26
- Pretoria Zoo, Visit the zoo: pretoriazoo.org/visit-the-zoo/, read 2026-09-26
- Pretoria Zoo, Home page: pretoriazoo.org/, read 2026-09-26