Automotive · Contact details
Ctrack Contact Details
For a Ctrack contact number in South Africa, the sales and customer support line is 0860 333 444 (or +27 86 033 3444 from outside South Africa), and the global head office is on 012 450 2222. The details below were checked against Ctrack’s contact page on ctrack.com on 19 September 2026.
Ctrack, Cartrack and Tracker are separate providers with separate contact numbers, and they are not the same business. Check your contract or your device before calling; phoning the wrong one is the commonest reason a tracking query goes nowhere.
Ctrack contact details at a glance
| Route | Details |
|---|---|
| Sales and customer support | 0860 333 444, or +27 86 033 3444 from outside South Africa; sales@ctrack.com |
| Global head office | 012 450 2222, info@ctrack.com |
| Tip-off line | 0800 348 672 (free call), ctrack@tip-offs.com |
| Customer feedback | Cxfeedback@ctrack.com |
| Head office address | Ctrack Building A, 9 Regency Drive, Route 21 Corporate Park, Irene Ext 30, Centurion, 0157 |
Ctrack also lists eight SA fleet solution centres with their own landlines: Bloemfontein 051 434 3743, Durban 031 569 1975, Inland (Centurion) 012 450 2200, Nelspruit 013 757 1196, Cape Town 021 557 5050, George 044 878 1690, Klerksdorp 018 468 2502 and Gqeberha 041 101 0994. Most of those centres list a named staff member’s email, which is not repeated here. State at the outset whether you are an individual vehicle owner or a fleet customer.
Ctrack head office address
Ctrack publishes its global head office at Regency Office Park, 9 Regency Drive, Route 21 Corporate Park, Irene, in Centurion, Gauteng. This is a corporate office rather than a walk-in service centre.
Ctrack does not publish contact centre operating hours on its site. Because stolen vehicle recovery is inherently a round-the-clock service, confirm with Ctrack which of its numbers is monitored after hours and save that one to your phone rather than assuming the general line is answered at 2am.
What Ctrack provides, and what to have ready
Ctrack supplies vehicle tracking and telematics across several segments it publishes separately: transport and freight, local authorities, small to medium business, mining and heavy machinery, agriculture, and individual consumers. For a private vehicle owner, Ctrack describes its consumer offering as protecting the vehicle, increasing recovery chances, lowering insurance premiums and providing emergency response. Its fleet products extend to driver management, video and camera telematics, fuel management, fixed asset tracking and a bureau service.
Before contacting Ctrack, have the vehicle registration number and VIN, your contract or client number, and the identity number of the account holder. For a stolen vehicle, add the SAPS case number and the last known location and time.
If your vehicle has been stolen, phone immediately and do not wait. Recovery depends on acting within minutes. Report the theft to the police as well and get the case number, because a tracking provider and your insurer will both require it.
Ctrack complaints and escalation
Raise a service complaint on 0860 333 444 or through Cxfeedback@ctrack.com, quoting the contract and vehicle details, and keep the reference. Put anything about a failed recovery or a disputed subscription in writing.
If Ctrack does not resolve it:
- The service contract, billing or cancellation: a consumer complaint under the Consumer Protection Act, administered by the National Consumer Commission
- An insurance claim declined because tracking failed: National Financial Ombud Scheme, 0860 800 900, info@nfosa.co.za; that complaint is against the insurer rather than the tracking provider
Where your insurer required a tracking device as a policy condition, keep proof that the subscription was active and the unit functioning. That documentation is what an insurance dispute will turn on.
Frequently asked questions
What is the Ctrack contact number?
Sales and customer support: 0860 333 444, or +27 86 033 3444 from outside South Africa; sales@ctrack.com.
What is the Ctrack head office number?
012 450 2222, with email info@ctrack.com, at Regency Office Park, 9 Regency Drive, Route 21 Corporate Park, Irene, Centurion.
Is Ctrack the same company as Cartrack or Tracker?
No. They are three separate providers with separate contact numbers. Check your contract or your device before calling.
Is Ctrack answered after hours?
Ctrack does not publish contact centre operating hours on its site. Confirm with Ctrack which number is monitored after hours and save that one to your phone.
Sources
- ctrack.co.za published contact details and head office address, read 31 August 2026
- nfosa.co.za published contact details