Imperial Ford and Mazda dealerships now trade under Motus. Imperial’s motor retail business was renamed Motus, and its franchised Ford and Mazda dealerships came with it, so the Imperial name no longer identifies the dealer group.
For a specific Cape Town dealership, use the official Motus dealership directory below rather than the group switchboard, because each dealership publishes its own sales, service and parts numbers.
This page covers how to contact Motus in South Africa. The details below were taken from the official Motus contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Motus and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Motus contact numbers
These routes were verified against the official Motus contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Primary switchboard, Edenvale | 010 493 4400 |
| Secondary switchboard | 010 493 4335 |
| General email | [email protected] |
Imperial’s motor retail business was renamed Motus when it separated from Imperial Holdings, and Imperial Select is now Motus Select. The group switchboard above is the head office; for a specific dealership, the official dealership directory carries its own number, which is faster for a booking, a part or a vehicle enquiry.
Choosing the right Motus route
Motus splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.
If your query does not obviously match one of the lines above, start with the general customer care number and ask to be routed. Note the reference number before the transfer, so it is not lost if the call drops.
Self-service options before you call
- Email to [email protected], which gives you a written record of what you asked and when.
- The official Motus dealership directory, for contact hours and the details held for a specific location.
- The official site at motus.co.za, which carries the current customer care details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own complaints process first, keeping every reference number issued.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Motus contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Motus.
- Reach Motus through the official site at motus.co.za rather than through a number in a search advert or a social media reply.
- Motus will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Motus contact number?
The routes Motus publishes on its official contact page are listed in the table above, with what each one is for. The main route is 010 493 4400. Confirm it on motus.co.za before relying on it, since numbers are changed from time to time.
How do I know a Motus number is genuine?
Check it against the official site at motus.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Motus, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Motus source on 21 August 2026. If you find a detail that has changed, the official source above is always the authority.