Midas runs one national customer care line and nothing else. It publishes no store telephone numbers, no store addresses and no head office address anywhere on its website, which is unusual for a retail chain of its size.
Official contact channels
- Customer Care: 086 036 7463
- Email: [email protected]
These are the only two contact details Midas publishes. Both are role routes rather than personal ones, so they survive staff changes.
What this organisation provides
- Automotive spare parts and accessories retail
- Product ranges listed as accessories and car care; additives, sealants, adhesives and lubricants; auto electrical; breakdown and emergency; tools; and workshop and garage equipment
- Gift vouchers
- Online shopping through the Midas site
Address and operating information
- Midas publishes no branch list. Its Store Locator page carries no stores, no map and no search function, only the customer care number repeated.
- No head office street address is published either.
- For a specific branch, ring 086 036 7463 and ask, because there is no published directory to check against.
This matters when judging a Midas number found elsewhere. Because Midas publishes nothing at branch level, a store number from a third-party directory cannot be checked against the company, and there is no official list that would confirm or contradict it.
Support and escalation routes
- Start with customer care on 086 036 7463 or [email protected].
- Midas is part of Motus Aftermarket Parts, the parts division of the Motus group, so an unresolved matter escalates through Motus rather than through Midas itself.
- Midas publishes a PAIA manual, a POPIA section 18 notification and a privacy policy, which are the formal routes for a data access or privacy request.
- A BEE certificate is published on the site for suppliers and corporate buyers who need it.
Sources
- midas.co.za/contact-us/ and midas.co.za/store-locator-midas/, which together publish the customer care number and mailbox and confirm that no store directory is provided.
- midas.co.za footer, which identifies the business as part of Motus Aftermarket Parts and links the PAIA, POPIA and BEE documents.