BiBi Cash and Carry is a Free State wholesale and retail group based in Phuthaditjhaba, running eight stores across Qwa Qwa, Harrismith and Reitz. It publishes a direct number for every one of them, which is more than most regional retailers manage. There is one trap in that list though, and it is worth knowing before you dial: the number string published for the Qwa Qwa store ends in the group fax number.
Official contact channels
- Head office: 058 713 0992, 058 713 1261 or 058 713 2089
- Email: [email protected]
- Cellphone: 072 626 8797
- Head office address: Stand No. 104/83, Mohale Street, Industrial Area 3, Phuthaditjhaba, Qwa Qwa
The number to avoid is 058 713 6084. It is the group fax, clearly labelled as such in the site footer, but it also appears bundled into the telephone string published for the Qwa Qwa store, which reads as 058 713 0992 stroke 1261 stroke 2089 stroke 6084. The first three of those reach people. The fourth reaches a fax machine, and anyone working left to right through the string will hit it.
One more thing that causes hesitation. The website runs on bibicc.co.za while the email address uses bibicashandcarry.co.za. Both belong to the same company, so an address on the longer domain is not a sign of anything wrong.
What this organisation provides
The group trades as a cash and carry wholesaler and retailer, with departments running across its stores: a bakery, a quickshop, a takeaway, a butchery and fresh produce. It also runs a stokvel programme called Iketsetseng, which is worth asking about if you buy in bulk for a group rather than for a household, since stokvel buying is a substantial part of how cash and carry wholesalers trade in South Africa.
The company publishes its site in five languages, covering Afrikaans, English, Sesotho, isiXhosa and isiZulu, which is a fair reflection of the area it serves.
Address and operating information
Each store publishes its own number and street address:
- BiBi Cash and Carry Qwa Qwa: 058 713 0992, 058 713 1261 or 058 713 2089, at Stand No. 119/87, Tsele Street, Industrial Area 3, Qwa Qwa
- BiBi Distribution Centre: 058 713 0992, at 104/83 Mohale Street, Industrial Area 3, Phuthaditjhaba
- BiBi Naledi: 073 023 3896, at Industrial No 3, 119 Tsele Street, Phuthaditjhaba, 9869
- BiBi Industrial: 073 333 2252, at No 66 Moropotsane Street, Industrial Area 3, Phuthaditjhaba
- BiBi TNT: 083 377 7511, at Shop No 4, Absa Building, Phuthaditjhaba
- BiBi Setsing: 063 285 4070, at Shop No 1, Setsing Shopping Centre, Phuthaditjhaba
- BiBi Harrismith: 063 932 8724, at Shop No 1, Bester Street, Champagne Centre, Harrismith
- BiBi Reitz: 083 789 7620, at Erf 996 Voortrekker Street, Reitz
Five of the eight stores answer on mobile numbers rather than landlines. That is ordinary for regional retail, but it does mean the person answering is often on the shop floor rather than at a desk, so keep the question short and specific.
No trading hours are published for any store or for head office. Call before travelling, particularly to the smaller outlets and to Reitz and Harrismith, which sit well outside the Phuthaditjhaba cluster where the rest of the group is concentrated.
Support and escalation routes
Start with the store itself, since it holds the transaction and the stock. Head office on 058 713 0992 or [email protected] is the next step where a store has not resolved something, and it is also the right route for account, bulk supply and stokvel enquiries rather than a shop floor line.
Keep the till slip. For a wholesaler, the slip is the only practical proof of what was bought, at what price and on what date, and every complaint route below will ask for it first.
Where a complaint is not resolved by the company, purchases from a retailer fall under the Consumer Protection Act and the National Consumer Commission at [email protected] is the external route once a final answer has been given. A concern about food safety, hygiene or expired stock is a different matter and is handled by the environmental health department of the local municipality, which has inspection powers the consumer commission does not.
Sources
- bibicc.co.za our stores page, for all eight store names, telephone numbers and street addresses
- bibicc.co.za site header and footer, for the head office numbers, the cellphone, the fax, the email address and the head office address
- bibicc.co.za services pages, for the departments and the Iketsetseng stokvel programme
All contact details on this page were read from the company own website and verified on 2 September 2026.