Dunns Contact Details

The Dunns contact number is 086 000 7350, open Monday to Saturday 08:00 to 18:00 and Sunday 09:00 to 15:00. Dunns is a South African men’s and ladies’ fashion retailer, established in 1978, and a division of Pepkor Trading (Pty) Ltd.

Dunns Card store accounts are run by Tenacity Financial Services, a division of Pepkor Trading, so account queries have their own numbers below.

Dunns contact details at a glance

Route	Details
Customer contact line (‘Let’s have a chat’)	086 000 7350
Online contact form	dunns.co.za/pages/contact
Dunns Card account queries (Tenacity Financial Services)	0860 357 951
Dunns Card account queries from outside SA	+27 (0) 21 928 1050
Dunns Card account email	customerservice@tenacityinc.co.za
Unable to pay instalment (arrears)	0860 992 222
Unable to pay instalment email	accounts@tenacityinc.co.za
Credit limit increase (USSD)	*120*27587#
Apply for a Dunns Card by SMS	41533
Store locator	dunns.co.za/pages/store-locator-dunns
POPIA Information Officer (Pepkor)	popia-io@pepkor.co.za or 0860 900 100

Official contact channels

For orders, stores and general questions, call 086 000 7350 or use the contact form on dunns.co.za/pages/contact. Orders cannot be placed by phone.

For your Dunns Card account, call Tenacity Financial Services on 0860 357 951 from South Africa or +27 (0) 21 928 1050 from outside South Africa, or email customerservice@tenacityinc.co.za. If you cannot pay your instalment, call 0860 992 222 or email accounts@tenacityinc.co.za.

For privacy and personal information requests, Pepkor’s Information Officer is on popia-io@pepkor.co.za or 0860 900 100.

What this organisation provides

Dunns sells men’s and ladies’ fashion in over 200 stores across South Africa, Botswana, Namibia, Lesotho and Eswatini, and online.

• Apply for a Dunns Card: online, in store with your ID and your latest 3 months’ payslips or bank statements, or by SMS: send your first name, surname, RSA ID number and gross monthly income to 41533.
• Where the card works: Dunns, Ackermans, Tekkie Town, Refinery and Ayana stores, and as an online payment method.
• Credit limit increase: dial *120*27587# (network rates apply).
• Paying your account: search for the pre-approved beneficiary “Tenacity Financial Services” in your banking app and use your 16-digit store card number as the reference.

Address and operating information

Dunns does not publish a head office address on its site. Use the store locator at dunns.co.za/pages/store-locator-dunns to find a store.

• Contact line 086 000 7350: Monday to Saturday 08:00 to 18:00; Sunday 09:00 to 15:00; public holidays 09:00 to 15:00
• Pepkor Trading (Pty) Ltd company registration: 1998/007991/07
• Tenacity Financial Services: NCRCP 13053

Support and escalation routes

Online orders cannot be changed or cancelled after payment. You can return online purchases at a Dunns store. For anything else, start with the contact line or form. Dunns does not publish a separate complaints or escalation line.

For other retailers, see the business hub or the business directory D to E.

Frequently asked questions

What is the Dunns contact number?

Call 086 000 7350, Monday to Saturday 08:00 to 18:00 and Sunday 09:00 to 15:00.

What is the Dunns account contact number?

Dunns Card account queries go to Tenacity Financial Services on 0860 357 951, or customerservice@tenacityinc.co.za.

How do I apply for a Dunns account by SMS?

SMS your first name, surname, RSA ID number and gross monthly income to 41533.

How do I increase my Dunns credit limit?

Dial *120*27587#. Network rates apply.

Can I return an online Dunns order in store?

Yes. Dunns says online purchases can be returned at a Dunns store.

Sources

• Dunns, Contact: dunns.co.za/pages/contact, read 2026-09-26
• Dunns, In-store credit: dunns.co.za/pages/in-store-credit, read 2026-09-26
• Dunns, About: dunns.co.za/pages/about, read 2026-09-26
• Dunns, FAQ: dunns.co.za/pages/faq, read 2026-09-26
• Dunns, Privacy policy: dunns.co.za/pages/privacy-policy, read 2026-09-26