Business · Contact details
Facebook Contact Details
Facebook does not publish a phone number or support email for users in South Africa: help runs through the online Facebook Help Centre at facebook.com/help, the facebook.com/hacked recovery tool and the Meta AI support assistant chat. Facebook is a product of Meta Platforms, Inc., which its Terms name as the provider of the service.
Be careful of any “Facebook helpline” number you find online. Meta does not list a consumer phone line, so a number that claims to be Facebook support is a scam risk. Never give a caller your password or login codes.
Facebook contact details at a glance
| Route | Details |
|---|---|
| Facebook Help Centre | https://www.facebook.com/help/ |
| Hacked account recovery | https://www.facebook.com/hacked (open it on a device you have used to log in before) |
| Meta AI support assistant (chat) | Via the Facebook Help Centre |
| Phone number | None published |
| Support email | None published |
Official contact channels
Every official support route is online. The Help Centre is split into sections, so pick the one that matches your problem:
- Login, recovery and security
- Managing your account
- Privacy and safety
- Policies
- Reporting
The Help Centre also offers the Meta AI support assistant, a chat that Facebook says gives support in real time where it is offered.
What this organisation provides
Facebook is the social network run by Meta Platforms, Inc. The Terms state that the products are provided to you by Meta Platforms, Inc. There is no separate South African customer service office listed for ordinary users.
Address and operating information
Facebook does not list a South African street address or postal address for user support, and the Help Centre does not give opening hours. Because support is online, the Help Centre and the recovery tools can be used at any time you are able to get online.
Support and escalation routes
Follow these steps, in this order:
- Go to the Facebook Help Centre at facebook.com/help and choose the topic: login and recovery, managing your account, privacy and safety, or reporting.
- If your account was hacked, open facebook.com/hacked on a device that you have used to log in to Facebook before.
- Use the Meta AI support assistant chat for real-time help where it is offered.
The Help Centre also has recovery routes for when you can no longer get into the email address or phone number linked to your account, and for Facebook Pages that have been compromised. Facebook does not publish a separate escalation line beyond these online routes.
For other companies and online services, browse the business hub or the business directory E to F.
Frequently asked questions
Is there a Facebook contact number in South Africa?
No. Facebook publishes no phone number or support email for general user support. Use the Help Centre at facebook.com/help instead, and treat any “Facebook helpline” number with suspicion.
How do I contact Facebook if my account was hacked?
Go to facebook.com/hacked on a device that you have used to log in to Facebook before, and follow the recovery steps.
Can I chat to Facebook support?
Facebook offers a Meta AI support assistant chat through the Help Centre, which it says gives support in real time where it is available.
Who owns Facebook?
Facebook is provided by Meta Platforms, Inc., according to its Terms.
Sources
- Facebook Help Centre: facebook.com/help/, read 2026-09-26
- Facebook Help Centre, hacked account help: facebook.com/help/1216349518398524, read 2026-09-26
- Facebook Terms of Service: facebook.com/legal/terms, read 2026-09-26