Education · Contact details
iQ Academy Contact Details
The iQ Academy contact number is +27 87 086 6065, the national call centre for this South African private distance-learning provider. The WhatsApp number is 021 819 3496 and the general email is info@iqa.ac.za. The call centre runs Monday to Thursday 07:00 to 19:00, Friday 07:00 to 18:00 and Saturday 08:00 to 14:00, with no Sunday service. One thing to note before you write: the website is iqacademy.ac.za but every published mailbox uses iqa.ac.za, and a reply from that shorter domain is genuine.
iQ Academy contact channels and hours
| Route | Details |
|---|---|
| National call centre | +27 87 086 6065 |
| 021 819 3496 | |
| General email | info@iqa.ac.za |
| Monday to Thursday | 07:00 to 19:00 |
| Friday | 07:00 to 18:00 |
| Saturday | 08:00 to 14:00 |
| Sunday | No service |
| Address | 57A Western Avenue, Vincent, KuGompo City, 5201 |
Those hours are unusually generous for a South African education provider, open until 19:00 on weekdays and on Saturday mornings, which suits distance students working full time.
iQ Academy department email addresses
iQ Academy splits its contact by department rather than routing everything through one desk, and using the right mailbox is the difference between a same-week answer and a forwarded message:
- Admissions: admissions@iqa.ac.za
- Registrations: registrations@iqa.ac.za
- Student administration: studentadmin@iqa.ac.za
- General student support: support@iqa.ac.za
- Accounts and fees: accounts@iqa.ac.za
- Certificates: certificate@iqa.ac.za
- Short course results: scresults@iqa.ac.za
New enquiries go through an enrolment advisor via the form on the site, and iQ Academy separates new students from existing ones at the top of its contact page. Its Student Services team handles student accounts and general support once you are enrolled. Have your identity number ready when applying, and your student number once enrolled. For a results or certificate query, quote the course name and the month and year you completed it; the certificate and short course results desks are separate, so say which you need.
Where iQ Academy is based
The address is 57A Western Avenue, Vincent, KuGompo City, 5201. Vincent is a suburb of the Eastern Cape city formerly named East London, so older directories and courier systems may still show that name for the same address. It is an administrative office rather than a teaching campus: iQ Academy delivers by distance learning, so students do not attend in person.
When a query stays unresolved
Raise the matter with the relevant department mailbox first, then the national call centre, keeping a written record and a reference. With a distance provider your email trail is the only evidence you will have, so follow every call with a short written summary. Where an unresolved complaint concerns registration or accreditation rather than service, the Department of Higher Education and Training and the Council on Higher Education are the correct destinations, quoting the company registration number below.
iQ Academy publishes its registration status: iQ Academy (Pty) Ltd, company registration number 2006/033114/07, registered with the Department of Higher Education and Training as a private institution. That matters when choosing a course. Private providers offer both accredited qualifications and non-accredited short courses, and the two are not equivalent when an employer checks your credentials. Ask in writing, before paying, whether the specific course is accredited, by which body, and at what NQF level. Keep that confirmation with your certificate.
Frequently asked questions
What is the iQ Academy contact number?
The national call centre is on +27 87 086 6065, answered Monday to Thursday 07:00 to 19:00, Friday 07:00 to 18:00 and Saturday 08:00 to 14:00.
What is the iQ Academy email address?
The general email is info@iqa.ac.za. Department mailboxes are separate: admissions@, registrations@, studentadmin@, support@, accounts@, certificate@ and scresults@iqa.ac.za.
How do I contact iQ Academy on WhatsApp?
Send a message to 021 819 3496 during the published hours. It runs alongside the call centre and the info@iqa.ac.za mailbox, which covers the same ground in writing.
Where is iQ Academy located?
The administrative office is at 57A Western Avenue, Vincent, KuGompo City, 5201, in the Eastern Cape. iQ Academy teaches by distance learning, so students do not attend in person.
Sources
- iqacademy.ac.za contact page, published hours and registration details, read 31 August 2026