Education · Contact details
Wits Contact Details
For anything about admissions, applications or general student enquiries, the Wits contact number to use is the Student Call Centre on +27 (0)11 717 1888 or ask.wits@wits.ac.za. The central switchboard on +27 (0)11 717 1000 connects to specific departments and staff. Unofficial directories and social media posts often list outdated numbers, wrong email addresses or fraudulent payment details, so every route below is one Wits itself publishes.
Official Wits contact details routes
| What you need | Contact |
|---|---|
| Student Call Centre (general enquiries and admissions) | +27 (0)11 717 1888, ask.wits@wits.ac.za, wits.ac.za/askwits |
| Central Switchboard (connects to campus departments, faculties and staff) | +27 (0)11 717 1000 |
| Student Self-Service Portal (application status, personal details, documents) | self-service.wits.ac.za |
| ICT Service Desk (student email, portal login, campus Wi-Fi) | +27 (0)11 717 1717, itstudenthelp@wits.ac.za |
| Student Crisis Line (24/7 psychological distress support, toll-free) | 0800 111 331 |
| Protection Services, Braamfontein Campus East | +27 (0)11 717 4444 / 6666 |
Pick the channel that matches your need so the enquiry reaches the right department: the call centre for admissions and application status, the switchboard to be put through to a specific office, the ICT Service Desk for email and login problems, and the crisis line or Protection Services for emergencies.
Wits email address for fees, financial aid and refunds
Fee and funding queries each have their own mailbox:
- General fee and registration queries: 011 717 1531, dept-finance-feesoff@wits.ac.za
- Financial aid and scholarships (FASO): 011 717 1081, info.finaid@wits.ac.za
- Payment confirmations and statements: feesoffice.finance@wits.ac.za
- Refunds and banking detail submissions: refund.fees@wits.ac.za
- Payment arrangements and AODs: aod.fees@wits.ac.za
The Wits Business School has separate mailboxes: general enquiries go to info.wbs@wits.ac.za, and academic admissions for the MBA and degrees to admissions.wbs@wits.ac.za.
Every legitimate Wits email comes from @wits.ac.za or @students.wits.ac.za. Be cautious of mail from generic domains such as @gmail.com, @yahoo.com or @outlook.com.
Wits online application contact details and the self-service portal
The Student Self-Service Portal at self-service.wits.ac.za is the online self-service route for checking application status, updating personal details, viewing communication history and uploading supporting documents. For a query that the portal does not resolve, log it at wits.ac.za/askwits, the Ask Wits portal the call centre uses too.
How to send an email to Wits and get a reply
Use the mailbox that matches your query from the lists above, and put your official Wits Student or Person Number in the subject or first line so the message can be matched to your record. Keep previous enquiry reference numbers and quote them when following up. If a request goes unanswered, re-log it through the Ask Wits portal at wits.ac.za/askwits rather than sending it again to the same address.
Wits campus safety and crisis numbers
- Student Crisis Line (24/7 psychological distress and emotional crisis support, toll-free): 0800 111 331
- Protection Services, Braamfontein Campus East: +27 (0)11 717 4444 / 6666
For an emergency on campus, Protection Services answers directly. For psychological distress at any hour, the crisis line is the route Wits publishes.
Wits complaints, integrity and escalation routes
- Internal support first: contact the relevant department directly, such as the Student Enrolment Centre or your Faculty Office, and retain all correspondence and reference numbers.
- Wits Integrity Hotline: for allegations of fraud, bribery, corruption or unethical conduct, report the incident on 072 874 2984, by call or WhatsApp.
- External bodies: if an administrative dispute remains unresolved after all internal Wits grievance and appeal procedures, the Department of Higher Education and Training handles institutional administration queries and the Council on Higher Education handles qualification accreditation matters.
ContactDetails.co.za is an informational directory service and cannot log, process or resolve complaints on behalf of Wits or any student.
Wits scam warnings
Students and applicants are frequently targeted by scams that imitate universities. The warnings Wits publishes:
- No official Wits employee will ever request a cash bribe or “guarantee fee” in exchange for university admission or residence placement.
- Do not click on SMS or WhatsApp links asking you to pay fees or verify banking credentials. Always log in directly through self-service.wits.ac.za.
- Wits staff will never ask you to read out a One-Time Pin (OTP) sent to your mobile device.
- Beware of unofficial Facebook groups, Telegram channels or WhatsApp administrators claiming to represent Wits admissions.
Before calling a number, sending documents or transferring money, check the web address ends in .wits.ac.za, that it starts with https, and that any payment uses only the official banking details on the Wits portal, with your Student or Person Number as the reference. Third-party directories and message boards frequently list outdated numbers or fake contact details set up by fraudsters, so cross-reference anything with wits.ac.za before you act. The step-by-step guide for checking a listing is on our Verify Contact Details South Africa page.
Frequently asked questions
What is the Wits contact number?
The Student Call Centre for admissions and general enquiries is +27 (0)11 717 1888, and the central switchboard for departments and staff is +27 (0)11 717 1000.
What is the Wits email address?
For admissions and general enquiries it is ask.wits@wits.ac.za. Fees, financial aid, refunds and payment arrangements each have their own mailbox, listed under the fees section above.
What is the Wits WhatsApp number?
The number the university publishes for WhatsApp is the Integrity Hotline, 072 874 2984, which takes fraud and corruption reports by call or WhatsApp. General enquiries go through the call centre, email or the Ask Wits portal.
What details should I prepare before contacting Wits support?
Have your official Wits Person or Student Number, your South African ID or passport number, a clear summary of the issue and any previous enquiry reference numbers ready. Never share account passwords or banking OTPs.
What should I do if Wits does not respond?
Re-log the request through the Ask Wits query portal at wits.ac.za/askwits. If the issue involves unethical behaviour or unaddressed administrative failure, follow the official escalation path or contact the Wits Integrity Hotline on 072 874 2984.