This page covers Old Mutual Namibia, which is a separate business from Old Mutual in South Africa. The South African Old Mutual numbers do not service Namibian policies or lending queries, and the Namibian numbers below are the ones to use for a Namibian product. If you hold a South African Old Mutual product, use the South African contact page instead.
Old Mutual Namibia does not publish a telephone number that is only for loans. The numbers below are the routes it does publish, and a lending enquiry is handled through general enquiries or client services.
This page covers the loans route for Old Mutual Namibia. The contact details below were taken from the official Old Mutual Namibia contact page and are the routes Old Mutual Namibia itself publishes for customers in Namibia.
ContactDetails.co.za is an independent directory. We are not Old Mutual Namibia and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Old Mutual Namibia contact numbers
These routes were verified against the official Old Mutual Namibia contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| General enquiries | +264 (0) 81 956 1000 |
| Client services | +264 (0) 81 956 1010 |
| Short-term insurance | +264 (0) 81 956 1016 |
| Corporate sales | +264 (0) 81 956 1017 |
| Intermediated clients | +264 (0) 81 956 1018 |
| Client services email | [email protected] |
The Namibian office is Mutual Tower, 223 Independence Avenue, Windhoek, with a postal address of PO Box 25548, Windhoek. Old Mutual Namibia does not publish a number that is only for loans, so a lending query goes through general enquiries or client services, who route it internally. Old Mutual Namibia is a separate business from Old Mutual in South Africa and its South African numbers do not service Namibian products.
Choosing the right Old Mutual Namibia route
Old Mutual Namibia splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.
If your query does not obviously match one of the lines above, start with the general customer care number and ask to be routed. Note the reference number before the transfer, so it is not lost if the call drops.
Self-service options before you call
- Email to [email protected], which gives you a written record of what you asked and when.
- The official site at oldmutual.com.na, where account and self-service tools sit behind a secure login.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the provider’s own complaints process first, keeping every reference number. Old Mutual Namibia is a Namibian business, so an unresolved complaint is escalated in Namibia rather than through a South African ombud scheme: NAMFISA, the Namibia Financial Institutions Supervisory Authority, supervises financial institutions in Namibia and takes complaints against those it regulates.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most insurance and financial services complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Old Mutual Namibia contact numbers
Contact details for well known organisations are a common target for impersonation, and a foreign organisation searched from South Africa is an easy target because few readers know what its real number looks like. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Old Mutual Namibia.
- Reach Old Mutual Namibia through the official site at oldmutual.com.na rather than through a number in a search advert or a social media reply.
- Old Mutual Namibia will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Old Mutual Namibia contact number?
The routes Old Mutual Namibia publishes on its official contact page are listed in the table above, with what each one is for. The main route is +264 (0) 81 956 1000. Confirm it on oldmutual.com.na before relying on it, since numbers are changed from time to time.
How do I know a Old Mutual Namibia number is genuine?
Check it against the official site at oldmutual.com.na. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Old Mutual Namibia, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
Calling Namibia from South Africa is an international call, billed at your operator’s international rate, and the + prefix must be dialled rather than a local 0. Check your plan before a long call, and consider the email or online route instead.
Contact routes on this page were checked against the official Old Mutual Namibia source on 21 August 2026. If you find a detail that has changed, the official source above is always the authority.