Government · Contact details
Home Affairs Contact Details
The Home Affairs contact number is the Home Affairs Call Centre on 0800 60 11 90, a toll-free line for any enquiry, and the call centre email is hacc@dha.gov.za. Home Affairs offices are open to the public Monday to Friday from 08:00 to 15:30, and from 09:00 to 15:30 on the last Wednesday of every month. The Department of Home Affairs website does not publish a Home Affairs WhatsApp number and warns that officials do not provide services through social media. Office numbers, online booking details, the Minister’s office contacts and selected provincial office contacts are listed below.
Home Affairs contact details at a glance
| What you need | Contact |
|---|---|
| Home Affairs Call Centre (toll-free) | 0800 60 11 90 |
| Call centre email | hacc@dha.gov.za |
| DHA Head Quarters, Pretoria | 0800 60 11 90 |
| Office hours | Mon to Fri 08:00 to 15:30; last Wednesday of the month 09:00 to 15:30 |
| Apply online for a Smart ID or passport | ehome.dha.gov.za |
| Book a Smart ID or passport appointment (BABS) | ehome.dha.gov.za/ehomeaffairsv3 |
| Office of the Minister of Home Affairs, Pretoria | 012 432 6605 |
| Ministerial queries email | ministerialqueries@dha.gov.za |
| Office contacts by province | dha.gov.za, Contact Us |
Home Affairs call centre number and helpline
For the Department of Home Affairs call centre, helpline, customer service or general telephone enquiries, use 0800 60 11 90. Home Affairs says this number can be used for any enquiry. The corresponding email address is hacc@dha.gov.za.
The department’s contacts directory also lists 0800 60 11 90 for DHA Head Quarters in Pretoria. It does not give a separate public head office telephone number. The website does not publish separate call centre operating hours. Its published trading hours of Monday to Friday 08:00 to 15:30, and 09:00 to 15:30 on the last Wednesday of the month, are the hours for offices open to the public.
For Smart ID card or passport services, an application can be started online at ehome.dha.gov.za. Home Affairs also provides appointment booking for participating offices and bank branches through its Branch Appointment Booking System.
Home Affairs trading hours
Home Affairs offices are open to the public from 08:00 to 15:30 Monday to Friday. On the last Wednesday of every month, offices open at 09:00 and close at 15:30.
These are the office hours published by the department. They should not be treated as separate operating hours for the Home Affairs Call Centre because the department does not publish call centre hours on the page used for these contact details.
Home Affairs WhatsApp number
No Home Affairs WhatsApp number is listed on dha.gov.za for the national call centre or for Gauteng. The department’s website carries a standing warning: “The DHA and its officials do not render services outside of DHA offices or via Social Media! Bookings are free! Do not pay any bribes!”
The department also publishes scam alerts about fraudulent activity in its name. Do not send your ID number, photos of documents or payments to WhatsApp numbers or social media accounts claiming to be Home Affairs. The published national contact routes on this page are 0800 60 11 90 and hacc@dha.gov.za, or an office listed on dha.gov.za.
Home Affairs office contact numbers
The Home Affairs contacts directory lists offices by town with office telephone numbers. The following numbers are the office contacts already listed on this page.
| Office | Province | Office phone |
|---|---|---|
| Randburg | Gauteng | 011 792 0192 |
| Cresta Mall | Gauteng | 011 431 0487 |
| Edenvale | Gauteng | 011 452 4015 / 16 |
| Akasia | Gauteng | 012 542 9201 / 16 |
| Nigel | Gauteng | 011 739 2232 |
| Centurion (relocating to Centurion Mall from 2 February 2026) | Gauteng | 012 663 6084 / 5 / 6 / 7 / 9 |
| Roodepoort | Gauteng | 011 279 7300 |
| Alberton | Gauteng | 011 724 5500 |
| Vanderbijlpark | Gauteng | 016 910 0311 |
| Alexandra (listed at Wynberg, Gauteng) | Gauteng | 011 786 2940 / 1 / 2 |
| Germiston | Gauteng | 011 437 1602 |
| Bellville | Western Cape | 021 944 6200 / 05 / 40 / 43 / 50 |
| Paarl | Western Cape | 021 870 4400 / 01 / 09 / 19 |
| Stellenbosch | Western Cape | 021 887 4792 |
| Wynberg (Cape Town) | Western Cape | 021 763 6400 |
| Epping | Western Cape | 021 531 0553 |
| George | Western Cape | 044 873 0113 |
| Gqeberha (Port Elizabeth) | Eastern Cape | 041 484 1287 / 041 484 1194 / 041 451 0795 |
| Humansdorp | Eastern Cape | 042 291 0817 |
| Komani (Queenstown) | Eastern Cape | 045 807 5708 |
| Botshabelo | Free State | 051 531 5502 |
| Tongaat | KwaZulu-Natal | 032 438 3702 |
| Mashishing (Lydenburg) | Mpumalanga | 013 235 9603 |
| Zeerust | North West | 018 642 6307 |
The directory does not list a separate Chatsworth or Bay West office. In Gqeberha it also lists Cleary Park on 041 481 1749 / 041 481 0278 and Motherwell on 041 462 5706. In Durban it lists the Durban office on 031 301 1394. The directory also names individual office managers with personal mobile numbers; those are not reproduced here because the call centre and office lines are the public service channels.
Home Affairs Goodwood, Tygervalley and Bedfordview
The Western Cape contacts list has no Goodwood or Tygervalley office. The nearest listed northern suburbs office is Bellville on 021 944 6200. The Gauteng list has no Bedfordview office; nearby listed offices are Edenvale on 011 452 4015 / 16 and Germiston on 011 437 1602.
In Centurion, Smart ID services are also offered at two bank branches listed by Home Affairs: FNB Centurion Lifestyle Centre on 012 653 2661 and Standard Bank Centurion on 012 674 1414. For the Epping office, see Epping Home Affairs contact details.
Home Affairs near me contact details
To find a Home Affairs office near you, open Contact Us on dha.gov.za and choose your province. The department’s directory shows each listed office with its town and telephone number. The DHA Office Locator is also available from the home page.
Smart ID cards and passports can also be applied for at participating bank branches, which Home Affairs lists by province under Bank Branches. When planning an office visit, use the published public office hours: offices close at 15:30, and on the last Wednesday of each month they open at 09:00.
Home Affairs customer service and complaints
For Home Affairs customer service or a complaint about service, start with the call centre on 0800 60 11 90 or email hacc@dha.gov.za. Quote your application or reference number, or ask for the office manager at the office you visited.
The department’s Service Delivery Charter, linked from its contacts page, sets out the standards Home Affairs commits to. The contacts directory also lists a Counter Corruption and Security section for reports about corruption or officials asking for bribes. Home Affairs states that bookings are free and warns people not to pay bribes.
Home Affairs booking and online appointments
Home Affairs’ Branch Appointment Booking System (BABS) lets you book a Smart ID or passport appointment online through eHomeAffairs at ehome.dha.gov.za/ehomeaffairsv3. Pre-booked clients are served at dedicated counters, and some offices process these applications only for clients who booked.
BABS offices in Gauteng include Alberton, Centurion, Roodepoort, Randburg, Alexandra, Vanderbijlpark and Edenvale, among others. Home Affairs publishes no separate booking helpline number. For booking help, call 0800 60 11 90 or email hacc@dha.gov.za. Bookings are free, and the department warns you not to pay bribes.
Minister of Home Affairs contact details
The Minister of Home Affairs is Dr Leon Amos Schreiber, MP, and the Deputy Minister is Mr Njabulo Nzuza, MP. The Office of the Minister is at the FSI Building, 1st Floor, Arcadia Street, Pretoria, telephone 012 432 6605.
Public queries to the Ministry, including for the Minister and Deputy Minister, go to the Ministerial Queries mailbox, ministerialqueries@dha.gov.za. The Ministerial Offices list has no separate entry for the Deputy Minister, and this page does not reproduce named officials’ personal email addresses.
Home Affairs Director-General contact details
The Director-General listed by Home Affairs is Mr L.T. Makhode. The department gives no direct line for the Director-General; the number listed is the call centre, 0800 60 11 90.
Home Affairs head office address and number
DHA Head Quarters is at the Hallmark Building, 230 Johannes Ramokhoase Street, Pretoria, 0001. No separate public landline is given for head office; the number listed is 0800 60 11 90. See Home Affairs head office Pretoria contact details.
Frequently asked questions
What is the Home Affairs contact number?
The Home Affairs contact number is 0800 60 11 90. It is the Home Affairs Call Centre number listed for general enquiries, and the call centre email is hacc@dha.gov.za.
What is the Department of Home Affairs call centre number?
The Department of Home Affairs call centre number is 0800 60 11 90. The department also lists this number for DHA Head Quarters in Pretoria.
Is Home Affairs open today?
The published Home Affairs trading hours are Monday to Friday from 08:00 to 15:30. On the last Wednesday of every month, offices open at 09:00 and close at 15:30.
Is there a Home Affairs WhatsApp number?
No WhatsApp number is listed on dha.gov.za for the national call centre or for Gauteng. The department warns that DHA officials do not render services via social media.
What is the Home Affairs booking number?
There is no separate booking number. Book online at ehome.dha.gov.za/ehomeaffairsv3, and call 0800 60 11 90 or email hacc@dha.gov.za for help.
How do I contact the Minister of Home Affairs?
Call the Office of the Minister in Pretoria on 012 432 6605 or email ministerialqueries@dha.gov.za.
What is the Home Affairs Centurion contact number?
Home Affairs lists the Centurion office on 012 663 6084 / 5 / 6 / 7 / 9. The office is relocating to Centurion Mall from 2 February 2026.
Is there a Home Affairs office in Goodwood?
Goodwood is not on the Western Cape contacts list. The nearest listed northern suburbs office is Bellville on 021 944 6200.
Sources
- Department of Home Affairs home page (call centre, office hours, scam warnings), dha.gov.za, read 14 September 2026
- Department of Home Affairs contacts directory (DHA Head Quarters and provincial office lists), dha.gov.za/index.php/contact-us, read 14 September 2026
- Department of Home Affairs Gauteng and Western Cape office lists, dha.gov.za/index.php/contact-us/gauteng-province and /western-cape-province, read 25 September 2026
- Department of Home Affairs Ministerial Offices and Ministerial Queries, dha.gov.za/index.php/contact-us/ministerial-offices, read 25 September 2026
- DHA Head Quarters contact entry, dha.gov.za/index.php/contact-us/18-dha-head-quarters1/1-dha-head-quarters, read 25 September 2026
- Branch Appointment Booking System (BABS) available offices notice, dha.gov.za/index.php/notices, read 25 September 2026
- Department of Home Affairs bank branches list (Gauteng), dha.gov.za/index.php/contact-us/bank-branches, read 25 September 2026