Services SETA Contact Details

The Services SETA is the Sector Education and Training Authority for South Africa’s services sector, covering cleaning and hiring, personal care, real estate, labour and collective services, management and business services, and communication and marketing. It runs the head office in Parktown, Johannesburg, and a provincial office in every province. All contact details below are taken from the Services SETA’s own contact page at serviceseta.org.za.

Services SETA head office

• Telephone: 011 276 9600
• Customer care email: customercare@serviceseta.org.za
• Address: 15 Sherborne Road, Parktown, Johannesburg

The customer care line and mailbox are the general entry points for learners, employers, skills development providers and suppliers. Specific business areas are handled through the online portals rather than by phone: the Learner Portal, the DG Portal, the Invoice Management Hub and the Contract Management Hub are all linked from the Services SETA site.

Provincial offices

The Services SETA describes its provincial offices as the implementation vehicles that deliver on the National Skills Development Strategy, and set them up so member companies can engage face to face on their own industry. Each office publishes a switchboard number on the national contact page.

• Gauteng (Johannesburg): 087 283 2654 or 011 694 8681, 20 Eton Road, Parktown — email GautengPO@serviceseta.org.za
• Western Cape (Cape Town): 087 283 2803, 4 Prestwich Street, Cape Town 8000
• Eastern Cape (Gqeberha): 087 283 2269, 75 Havelock Street — email ecprovince@serviceseta.org.za
• Eastern Cape (East London): 087 283 2788, 3 Elton Street, Southernwood
• KwaZulu-Natal (Durban): 087 283 2770, 73 Ramsay Avenue, Musgrave
• Free State (Bloemfontein): 087 283 2773, Prondeza Building, 152 Nelson Mandela Drive, Westdene
• Limpopo (Polokwane): 087 283 2798, 16 Market Street, Capricorn TVET College central office
• Mpumalanga (Nelspruit): 087 283 2640 — the office address is listed as still to be confirmed
• Northern Cape (Kimberley): 087 283 2287, 38A Sydney Street
• North West (Klerksdorp): 087 283 2782, 74 Boom Street

A note on the provincial email addresses

The Services SETA contact page lists a named contact person for most provinces, each with a mailbox built from that person’s own name. Those are individual staff mailboxes rather than office addresses, so they are not repeated here — they change when staff change, and they are the wrong route for a general enquiry. The two genuine office mailboxes, GautengPO@serviceseta.org.za and ecprovince@serviceseta.org.za, are listed above. For every other province, use the provincial number or the national customer care mailbox.

If your query is not answered

• Start with customercare@serviceseta.org.za or 011 276 9600 and ask for a reference number.
• Grant, accreditation and learner-registration queries have dedicated portals on serviceseta.org.za — the call centre will point you to the right one.
• The Services SETA falls under the Department of Higher Education and Training, which is the escalation point if the SETA itself does not resolve a complaint.