Wilderness Safaris now trades as Wilderness. The older name still appears widely in search results and travel listings.
Wilderness operates camps in Namibia but does not publish a Namibian office number. Its published regional offices are Johannesburg, Cape Town, Maun, Gaborone and Tanzania, and the Johannesburg office is the nearest published route for a Namibian camp booking. We have not invented a Windhoek number to fill the gap.
This page covers how to contact Wilderness in Namibia. The details below were taken from the official Wilderness contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Wilderness and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Wilderness contact numbers
These routes were verified against the official Wilderness contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Johannesburg office | +27 11 257 5000 |
| Cape Town office | +27 21 702 7500 |
| Maun office, Botswana | +267 686 0086 |
| Gaborone office, Botswana | +267 392 6886 |
| Tanzania office | +255 684 15 3882 |
| Emergency after hours (mobile) | +27 82 576 9173 |
| Enquiries email | [email protected] |
The regional offices run Monday to Friday, 08:00 to 17:00 South African time.
Wilderness Safaris now trades as Wilderness. It operates camps in Namibia, but it does not publish a Namibian office number: its published regional offices are Johannesburg, Cape Town, Maun, Gaborone and Tanzania. For a Namibian camp booking or an existing itinerary, the Johannesburg office is the nearest published route, and the after-hours mobile is for travellers already in transit rather than for general enquiries.
Choosing the right Wilderness route
Wilderness splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.
If your query does not obviously match one of the lines above, start with the general customer care number and ask to be routed. Note the reference number before the transfer, so it is not lost if the call drops.
Self-service options before you call
- Email to [email protected], which gives you a written record of what you asked and when.
- The official site at wildernessdestinations.com, which carries the current customer care details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own complaints process first, keeping every reference number issued. Wilderness operates in Namibia, not in South Africa, so the South African escalation routes do not apply to it: ICASA, the sector ombud schemes and the Consumer Goods and Services Ombud have no authority over an organisation outside South Africa. An unresolved complaint has to be taken up with the relevant authority in Namibia, and we have not named one here because we could not verify its current contact details on an official source.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most hospitality complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Wilderness contact numbers
Contact details for well known organisations are a common target for impersonation, and a foreign organisation searched from South Africa is an easy target because few readers know what its real number looks like. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Wilderness.
- Reach Wilderness through the official site at wildernessdestinations.com rather than through a number in a search advert or a social media reply.
- Wilderness will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Wilderness contact number?
The routes Wilderness publishes on its official contact page are listed in the table above, with what each one is for. The main route is +27 11 257 5000. Confirm it on wildernessdestinations.com before relying on it, since numbers are changed from time to time.
How do I know a Wilderness number is genuine?
Check it against the official site at wildernessdestinations.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Wilderness, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
Calling Namibia from South Africa is an international call, billed at your operator’s international rate, and the + prefix must be dialled rather than a local 0. Check your plan before a long call, and consider the email or online route instead.
Contact routes on this page were checked against the official Wilderness source on 21 August 2026. If you find a detail that has changed, the official source above is always the authority.