This page covers how to contact Citiliner Plus in South Africa. The details below were taken from the official Citiliner Plus contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Citiliner Plus and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Citiliner Plus contact numbers
These routes were verified against the official Citiliner Plus contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Contact centre and bookings (24 hours, 365 days) | 011 611 8000 |
| Bookings email | [email protected] |
The call centre operates 24 hours a day, 365 days a year.
Citiliner now trades as Citiliner Plus, and citiliner.co.za redirects to citilinerplus.co.za. It suspended operations alongside Greyhound in February 2021 and is running again, sharing the same 24 hour contact centre number. Reports online that Citiliner has closed refer to that earlier suspension.
Self-service options before you call
- Email to [email protected], which gives you a written record of what you asked and when.
- The official Citiliner Plus booking office directory, for contact hours and the details held for a specific location.
- The official site at citilinerplus.co.za, which carries the current customer care details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own complaints process first, keeping every reference number issued.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Citiliner Plus contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Citiliner Plus.
- Reach Citiliner Plus through the official site at citilinerplus.co.za rather than through a number in a search advert or a social media reply.
- Citiliner Plus will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Citiliner Plus contact number?
The routes Citiliner Plus publishes on its official contact page are listed in the table above, with what each one is for. The main route is 011 611 8000. Confirm it on citilinerplus.co.za before relying on it, since numbers are changed from time to time.
How do I know a Citiliner Plus number is genuine?
Check it against the official site at citilinerplus.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Citiliner Plus, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Citiliner Plus source on 21 August 2026. If you find a detail that has changed, the official source above is always the authority.