Transport & Logistics · Contact details
FedEx South Africa Contact Details
FedEx Express South Africa’s published telephone number is 010 300 1700 (from its PAIA manual), and its email address is southafrica@fedex.com. FedEx’s own South African station locator also publishes a call number, 0800 064 567, for its Johannesburg (Boksburg), Durban North, Bloemfontein, East London and Port Elizabeth stations, and 010 142 1487 for Cape Town. The FedEx contact page itself offers only a form. We read this on fedex.com on 24 September 2026 and on local.fedex.com on 26 September 2026.
Official contact details
| Telephone (PAIA manual) | 010 300 1700 |
|---|---|
| Station call number (Johannesburg, Durban North, Bloemfontein, East London, Port Elizabeth) | 0800 064 567 |
| Cape Town station call number | 010 142 1487 |
| southafrica@fedex.com | |
| Street address | 1-7 Romeo Road, Hughes, Boksburg, 1459 |
| Postal address | Private Bag X10029, Edenvale, 1610 |
| Website | fedex.com/en-za |
The number is not where you would look for it
This is why a FedEx number is so hard to find, and it is worth explaining.
FedEx’s South African customer support page carries no telephone number. Nor does its contact page. Both route you to an online form, a chat window and a support-ticket lookup. There is no email address on either.
The number above comes from FedEx Express South Africa’s PAIA manual, the document every private body in South Africa must publish under the Promotion of Access to Information Act. That manual is required to state the company’s contact details, so it carries the telephone number, the street address and the postal address that the marketing pages leave out.
It is linked in small type in the FedEx site footer. If you ever need a South African company’s real contact details and the website will not give them to you, the PAIA manual is the place to look.
The other place FedEx does publish a number is its station locator at local.fedex.com/en-za. Each station page has a Call button: five of the six stations use 0800 064 567, and Cape Town uses 010 142 1487. FedEx labels these only as “Call”, without stating hours or a service name, but they are the only phone links on FedEx’s own South African locator, so they are the closest thing to a FedEx helpline or customer service number for South Africa.
FedEx stations in South Africa: Johannesburg, Cape Town, Durban
FedEx’s South Africa locator lists six locations only. There is no FedEx location listed for Pretoria, Kempton Park or Nelspruit (Mbombela); for Gauteng, the only station is the Johannesburg station in Boksburg near OR Tambo.
| FedEx station | Address | Call number |
|---|---|---|
| Johannesburg (Boksburg) | 1-7 Romeo Street, Hughes, Boksburg, Johannesburg, 1446 | 0800 064 567 |
| Cape Town | Borcherds Quarry Road and Bahrain Drive, Cape Town, 7550 | 010 142 1487 |
| Durban North | 11 Moreland Drive, Redhill, Durban North, 4051 | 0800 064 567 |
| Bloemfontein | 50 Monument Road, Monument Business Park Unit 7, Bloemfontein, 9301 | 0800 064 567 |
| East London | 2A Electron Road, Woodbrook, East London, 5201 | 0800 064 567 |
| Port Elizabeth | 32 1st Avenue, Walmer, Port Elizabeth, 6065 | 0800 064 567 |
FedEx Johannesburg facility
The FedEx Johannesburg station at 1-7 Romeo Street, Hughes, Boksburg offers Express drop off, holding Express packages for pickup, and a Saturday service. Its contact number on the locator is 0800 064 567. The station page gives the postcode as 1446, while the PAIA manual gives 1459; both are FedEx’s own figures.
FedEx operating hours and WhatsApp
FedEx’s station pages show “Store hours” and “Latest Express drop off” headings, but the times load by script and could not be read, so we do not publish them. Check the station page on local.fedex.com/en-za before you go. FedEx does not publish a WhatsApp number on any South African locator page we read; use the station call number or the online form instead.
Choosing the right form topic
If you do use the form, the topic you pick determines who reads it. FedEx offers thirteen.
- Track and manage shipment
- Customs clearance
- Pickups and import bookings
- Invoice inquiries and payments
- Rates and transit times
- Account inquiries
- Packaging supplies
- Claims and refunds
- FedEx services and software solutions
- General inquiry, general feedback, and case escalation request
Note the last one. Case escalation request is a distinct topic, so if an existing case has stalled you do not have to start again as a general inquiry.
FedEx also lets you check an existing ticket by entering your case number or tracking number, without contacting anyone.
Write to the Top
FedEx publishes a separate escalation channel called Write to the Top, listed in the customer support section of its site alongside Contact FedEx.
It is the route for a complaint that ordinary support has not resolved. Use it after the normal form and a case number, not instead of them, and quote the case number when you do.
For a formal request for records, the PAIA route is different again and goes to southafrica@fedex.com, which the manual gives as the address for the Information Officer.
Boksburg and Edenvale are both correct
FedEx Express South Africa publishes two addresses in two different towns, and they are not a contradiction.
The street address is 1-7 Romeo Road, Hughes, Boksburg, 1459 in the PAIA manual; FedEx’s station locator writes it as 1-7 Romeo Street, Hughes, Boksburg, 1446. That is the physical premises, on the East Rand near OR Tambo.
The postal address is Private Bag X10029, Edenvale, 1610, which is a private bag served by a different post office.
Send parcels and couriers to Boksburg. Send post to the Edenvale private bag. Using one for the other will delay things.
Why the website will not give you a number
This is a deliberate design rather than an oversight, and understanding it saves frustration.
FedEx routes South African customers to self-service first: tracking, redelivery requests, invoice viewing, claim filing, pickup scheduling and rate lookups are all handled on the site without contacting anyone. The form and the chat sit behind that, and the telephone is not offered as a front-line channel on those pages.
That works well for a tracking question and badly for anything unusual. If your query does not fit one of the self-service tools, go straight to the form with the right topic, or call 0800 064 567 or 010 300 1700.
Before you make contact
Have your tracking number ready. It is the first thing every FedEx channel asks for, and without it neither the form, the chat nor the telephone can look anything up.
For a customs or duty question, have the commercial invoice and the sender’s details as well. FedEx groups duties, taxes and customs as its most common query topics, and those questions cannot be answered from the tracking number alone.
FedEx also publishes a locations finder for drop-off points, and separate international and domestic conditions of carriage, which are the documents that govern a claim.
Frequently asked questions
What is the FedEx Johannesburg contact number?
FedEx’s locator gives 0800 064 567 for its Johannesburg station at 1-7 Romeo Street, Hughes, Boksburg.
What is the FedEx Cape Town contact number?
The Cape Town station at Borcherds Quarry Road and Bahrain Drive uses 010 142 1487.
What is the FedEx customer service number in South Africa?
FedEx’s station pages use 0800 064 567, and its PAIA manual gives 010 300 1700. The contact page itself offers a form and chat.
Is there a FedEx in Pretoria, Kempton Park or Nelspruit?
No. FedEx lists six South African stations: Johannesburg (Boksburg), Cape Town, Durban North, Bloemfontein, East London and Port Elizabeth.
Does FedEx have a WhatsApp number?
FedEx does not publish one on its South African locator pages. Use the station call number or the online form.
Sources
- FedEx Express South Africa PAIA manual, published on fedex.com, for the telephone number, street and postal addresses, website and the Information Officer mailbox (read 24 September 2026)
- FedEx South Africa customer support and contact pages, fedex.com/en-za, for the thirteen contact form topics, the support ticket lookup, the chat facility and the Write to the Top escalation route, and for the absence of any telephone number or email address on those pages (read 24 September 2026)
- FedEx South Africa locations, local.fedex.com/en-za, and the six station pages (Johannesburg, Cape Town, Durban North, Bloemfontein, East London, Port Elizabeth), for station addresses, call numbers and services (read 26 September 2026)