Quick answer: use this route first
Report a wrong contact detail to the organisation it belongs to first. It is the only party that can confirm what the correct detail is, and the only one with standing to demand removal of a fraudulent listing elsewhere. Reporting to a directory alone changes one copy of the error while leaving the source intact. If the number is not merely outdated but is answering as the organisation, that is fraud, and it also belongs with SAPS on 10111. Verified 18 August 2026.
Outdated or fraudulent: decide first
The two look identical from the outside and lead to completely different actions.
- Outdated. The number rings unanswered, is disconnected, or reaches an unrelated person or business with no interest in pretending otherwise. This is a data quality problem.
- Fraudulent. The number answers as the organisation, asks for credentials or payment, or directs you to a payment page. This is a crime in progress and other people are being caught by it right now.
Outdated details waste time. Fraudulent ones take money, so they warrant the fuller reporting route below and a great deal more urgency.
Where to report, in order
- The organisation itself, through a route you verified on its own website. Tell them the wrong detail, where you found it, and what happened when you used it.
- The site or directory publishing it. Most listing sites have a correction or report link, and a specific report with the correct source is far more likely to be actioned than a general complaint.
- The platform, where the detail sits in a social media profile, an advertisement or a marketplace listing.
- SAPS on 10111 or at a station, where the number is being used to impersonate and money or credentials are involved.
- The sector regulator, where a licensed provider is publishing details that cannot be reached at all. Confirm its mandate before lodging.
What makes a report get actioned
Most reports fail because they assert an error without evidencing it. A report that does the work for the recipient tends to be acted on quickly.
- The exact wrong detail, copied rather than described.
- Where it appears, with the full page address.
- What happened when you used it, in one factual sentence.
- The correct detail and its source, ideally the organisation’s own page, with the date you checked.
- A screenshot, since listings change and your report may be read after the page has been edited.
Reporting an error on this site
Contact details change, and a page that was accurate when it was verified can go out of date. Every entity page here carries the date it was last verified and the official source used, so if a detail no longer matches the organisation’s own site, that is worth telling us with the page address and what you found instead. A report that names the official source is actionable immediately.
Official reporting routes
| Situation | Report to | Contact |
|---|---|---|
| A number impersonating an organisation | The organisation, and SAPS | 10111, or any station |
| Money lost to a fraudulent number | Your bank first | The number on the back of your card |
| Identity details exposed | SAFPS | 011 867 2234, [email protected] |
| A licensed telecoms provider unreachable | ICASA | 012 568 3000, [email protected] |
| An unauthorised financial provider | FSCA | 0800 203 722, fsca.co.za |
What not to do
- Do not call the number back to confront it. Engaging confirms your number is live and invites repeat attempts.
- Do not post the details publicly alongside your own account or ID information.
- Do not assume a takedown is quick. Removing a planted listing takes time, so warn the people you know in the meantime.
- Do not delete the evidence once you have reported it.
Related contact pages
- Fake Contact Numbers South Africa: how wrong numbers get planted and spread.
- How To Check If A Phone Number Is Official: confirming the correct detail before reporting.
- Report A Scam South Africa: where a loss is reported.
- Report Suspicious Contact Details: reporting before anything has gone wrong.
Frequently asked questions
Is it worth reporting a number that simply does not work?
Yes, to the organisation and to the site publishing it. A disconnected number costs the next person the time you just lost, and organisations often do not know their details are wrong somewhere until a customer says so.
Who can actually get a fraudulent listing removed?
Usually the impersonated organisation and the platform hosting it. Individuals rarely have standing, which is why reporting to the organisation matters even when you have lost nothing yourself.
What information should I prepare?
The exact wrong detail, the full address of the page showing it, what happened when you used it, the correct detail with its official source and the date you checked, and a screenshot.
What should I do if I cannot get help?
Report to the platform hosting the listing as well as the organisation, and to SAPS where impersonation is involved. Where a licensed provider cannot be reached at all, its regulator may assist once the provider has had a fair opportunity.
Last verified 18 August 2026. Routes confirmed on saps.gov.za, safps.org.za, icasa.org.za and fsca.co.za.