Complaints · Complaint & ombud
Motor Industry Ombudsman Contact Details
All complaint & ombud routesCheck this is the right body
To contact the Motor Industry Ombudsman of South Africa, call 010 590 8378 or email info@miosa.co.za. The ombud resolves disputes between consumers and the motor industry, and the service is free.
The service is free and covers new and used vehicles, servicing, repairs and fitment alike. Raise the complaint with the dealer or workshop first, in writing. The ombudsman will ask what the business said before opening a file, so that record is what gets a complaint moving.
Motor Industry Ombudsman contact details at a glance
| What it is for | Contact |
|---|---|
| Contact number | 010 590 8378 |
| Enquiries email | info@miosa.co.za |
| Consumer Goods and Services Ombud | 0860 000 272 |
| National Financial Ombud | 0860 800 900 |
The office answers Monday to Thursday from 08:30 to 16:30 and Friday from 08:30 to 16:00. The numbers were read from MIOSA’s own contact page on 24 August 2026, and contact numbers do change, so confirm there before relying on one for anything urgent.
How to complain to the Motor Industry Ombudsman
Complaints about a dealer, a workshop, a fitment centre or a repair start with the business itself. Put the complaint in writing and keep the reply, because the ombudsman asks what the business said before it will open a file. Once that step is done, phone 010 590 8378 or email info@miosa.co.za. Emailing also gives you a written record of what you asked and when.
Before you call, have these ready:
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Which ombud handles your complaint
South Africa splits ombud complaints by industry, and the Motor Industry Ombudsman is only one of them. All of them expect you to have complained to the business first and given it a chance to respond, so keep that correspondence wherever the complaint ends up:
- Vehicles, servicing, repairs and fitment go to the Motor Industry Ombudsman on 010 590 8378, which covers new and used alike.
- Goods and services go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge, after you have complained to the supplier and kept the reference.
- Banking, credit and insurance go to the National Financial Ombud on 0860 800 900. Advice complaints go to the FAIS Ombud on 012 762 5000 instead.
- Medical scheme disputes go to the Council for Medical Schemes on 086 112 3267; care at a health establishment goes to the Health Ombud on 080 911 6472.
If a first call does not resolve the matter, escalate through the business’s own complaints process first, in writing and with a reference number. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge, and the National Consumer Commission on 012 065 1940 handles contraventions of the Consumer Protection Act. Every one of these routes is free to the complainant, and none of them requires a lawyer. Anyone charging you to lodge an ombud complaint is selling something you can do yourself.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over. All of the ombuds expect you to have complained to the business first and given it a chance to respond.
Avoiding fake Motor Industry Ombudsman numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the Motor Industry Ombudsman of South Africa.
- Reach the ombudsman through MIOSA’s own site rather than through a number in a search advert or a social media reply.
- The ombudsman will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial 010 590 8378 yourself rather than calling back a number the caller gave you.
ContactDetails.co.za is not the ombudsman
ContactDetails.co.za is an independent directory. It is not the Motor Industry Ombudsman of South Africa and cannot act on your behalf. Everything here is a routing aid so you reach the right official channel quickly. For complaints about other industries, see the complaints contact pages.
Frequently asked questions
What is the Motor Industry Ombudsman contact number?
Call 010 590 8378, or email info@miosa.co.za. The office answers Monday to Thursday from 08:30 to 16:30 and Friday from 08:30 to 16:00, and numbers do change, so confirm on MIOSA’s contact page before relying on one for anything urgent.
What does the Motor Industry Ombudsman cover?
New and used vehicles, servicing, repairs and fitment alike, so a dispute about a service, a repair or a fitment done to either kind of vehicle belongs here. Disputes about goods and services generally go to the Consumer Goods and Services Ombud on 0860 000 272 instead.
How do I lodge a complaint with the Motor Industry Ombudsman?
Complain to the dealer or workshop in writing first and keep the reply, then phone 010 590 8378 or email info@miosa.co.za. The ombudsman asks what the business said before opening a file, so that written record is what gets the complaint moving.
Is the Motor Industry Ombudsman free to use?
Yes. The service is free and covers new and used vehicles, servicing, repairs and fitment, and none of the ombud routes here requires a lawyer.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Motor Industry Ombudsman of South Africa source on 24 August 2026. If you find a detail that has changed, the official source is always the authority.