Tekkie Town runs two separate customer care numbers, and they are not interchangeable — one handles online store queries, the other handles the store card. Ringing the wrong one is the single most common reason a query gets bounced, because store card matters sit with a different function to online orders. Work out which of the two your question belongs to before dialling: anything about an order you placed on the website, a delivery, a return or a refund goes to the online store support line, while anything about an account, a statement, a payment or a credit application goes to store card support. The contact centre keeps longer hours than most retailers, including Sundays and public holidays, so a weekend query does not have to wait. Every number and hour below is taken from Tekkie Town’s own contact page.
Official contact channels
- Online store support: 0860 007 523
- Store card support: 0860 558 555
- Email: Tekkie Town does not publish a customer service email address. It provides a contact form on its contact-us page instead, asking for your name, email address, phone number and a comment.
- Self-service: the FAQ, returns, payment options and store locator pages on tekkietown.co.za resolve most standard questions faster than the phone.
- Information Officer (data and privacy matters): [email protected] or 0860 900 100. This is a Pepkor group contact rather than a Tekkie Town customer service route, so use it only for privacy and personal-information queries.
What this organisation provides
Tekkie Town is a South African footwear and sportswear retailer selling sneakers, sandals, running and hiking shoes, clothing and accessories for men, women and children across a range of brands. It trades both through physical stores and through its online store, and it offers a store card and a credit application route alongside ordinary purchases. Legally it is a division of Pepkor Trading (Pty) Ltd, registration number 1998/007991/07, which is why some of its published compliance and privacy material carries Pepkor group branding rather than Tekkie Town’s. That group structure is the reason the privacy contact and the customer care numbers are different, and why one of them is answered by Pepkor rather than by the retailer.
Address and operating information
- Monday to Saturday: 8am to 6pm
- Sunday: 9am to 3pm
- Public holidays: 9am to 3pm
These hours apply to the customer care department. Tekkie Town does not publish a head office street address on its contact page. Individual store addresses and their own trading hours are listed on the store locator at tekkietown.co.za, and store hours differ from contact centre hours — a store inside a shopping centre keeps the centre’s hours, not these. For a question about stock in a particular branch, the store locator is the right starting point rather than the national numbers above.
Support and escalation routes
Tekkie Town does not publish a separate complaints line or a formal escalation ladder, so the practical sequence is to exhaust the correct channel and keep evidence as you go.
- Use the number that matches the query type. Online order problems belong on 0860 007 523; account, statement and payment problems belong on 0860 558 555.
- Note the date, time and agent name of every call, and keep your order number. Without an order number an online query cannot be traced.
- Use the contact form to create a written record if a phone call does not resolve the matter, since the form produces something you can refer back to.
- For a privacy or personal-information complaint specifically, the Pepkor Information Officer route applies, and beyond that the Information Regulator of South Africa.
Sources
The customer care numbers, operating hours, contact form details and company registration information on this page were read from Tekkie Town’s own contact page at tekkietown.co.za on 30 August 2026. Nothing has been taken from a third-party directory or inferred. Retail contact centre hours change around public holidays, so confirm against tekkietown.co.za before relying on them.