Digistics is a South African supply chain and cold chain distribution company, serving quick-service restaurant and food retail customers. The contact details below were read from the Digistics contact page on 2 September 2026.
Official contact channels
- Corporate office: +27 (0)11 663 3500
- Email: [email protected]
- Online: the enquiry form on digistics.co.za
- Client login: the client portal on the site
The 011 number is a Johannesburg geographic line charged as a normal call. Digistics publishes one number and one mailbox – there is no separate customer care or complaints line.
Note the working contact path is /contact/ – the more obvious /contact-us/ returns a not-found page.
What this organisation provides
Digistics provides supply chain and distribution services, running a network of distribution centres split between inland and coastal regions:
- Inland: Gauteng North, Johannesburg, Bloemfontein
- Coastal: Cape Town, Eastern Cape, Durban
This is a business-to-business operation, not a consumer service. Digistics distributes to restaurant and retail clients rather than to the public, so it does not take consumer orders or deliver to households. A complaint about a meal or a store belongs with that brand, not with its logistics provider.
The enquiry form asks you to choose a category – general enquiry, sales enquiry, or client access request – and allows a business profile to be uploaded, which is the route for suppliers seeking to work with the company.
Address and operating information
Corporate office: 8 Gemsbok Lane, Rivonia, Sandton, 2128. Digistics publishes GPS coordinates for the office at -26.015780, 28.114511.
Office operating hours are not published. Distribution centres are operational sites rather than public offices – they are not walk-in locations, and their individual numbers are not published.
Support and escalation routes
Existing clients should use the client portal or their account contact; new business goes through the sales enquiry category with a business profile attached.
Because the relationship is contractual rather than consumer, a dispute is governed by the supply agreement – so the escalation is commercial and legal rather than an ombud. The National Consumer Commission route does not apply to a business-to-business supply contract.
Food safety concerns about products in the cold chain are regulated by the environmental health department of the local municipality, which inspects food premises, and by the Department of Health on national food safety standards.
Sources
- digistics.co.za contact page, read 2 September 2026