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Dinokeng Game Reserve Contact Details

Dinokeng Game Reserve charges conservation fees and issues permits, and it sells both online rather than leaving everything to the gate. Sort that out before you travel, because it is the step most day visitors overlook.

Official contact channels

What this organisation provides

Dinokeng Game Reserve is a game reserve in Gauteng offering accommodation across several categories, including bed and breakfast, dinner bed and breakfast, self catering and camping, with properties graded by the Tourism Grading Council of South Africa. The reserve also runs conservation work and community involvement programmes, and publishes a blog, a podcast and a magazine archive.

Address and operating information

The reserve is on the N1 north at Hammanskraal, 0400, which puts it within easy reach of Pretoria. The site publishes a PAIA manual and a POPIA policy but does not publish gate opening and closing times on its contact footer, so confirm gate hours with reception when you book, since reserve gates typically close earlier than people expect and vary by season.

Support and escalation routes

Buy permits and pay conservation fees through the reserve website before arriving, and keep proof of payment. Take a booking or billing query to reception by phone or email with your booking reference. Note that accommodation inside a reserve is often run by separate lodge operators rather than by the reserve itself, so a complaint about a specific lodge may need to go to that operator first. An unresolved complaint about accommodation, a booking or a refund falls under the Consumer Protection Act and can be escalated to the National Consumer Commission, and a graded establishment can also be raised with the Tourism Grading Council of South Africa.

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