Business · Contact details
DMC Contact Details
The DMC contact number is 086 110 1729 or 086 138 6583, and the email address is helpme@dmc.co.za. DMC’s WhatsApp number is 072 515 6254. DMC’s operating hours are Monday to Thursday 8:00 to 17:00, Friday 8:00 to 16:00 and Saturday 8:00 to 12:00. DMCOnline, DMC’s self-service portal at live.dmc.co.za, is available 24/7 for statements, paid-up letters, offers and payments. Every detail below was read from dmc.co.za on 17 September 2026.
DMC contact details at a glance
| What you need | Contact |
|---|---|
| Phone (Contact Us page) | 086 110 1729 or 086 138 6583 |
| Phone button in DMC’s site header | 0860 362 626 |
| 072 515 6254 | |
| helpme@dmc.co.za | |
| DMCOnline self-service | live.dmc.co.za (log in with your ID number and a one-time PIN), 24/7 |
| Live chat | “Chat Live with Us” on dmc.co.za |
| Contact form | dmc.co.za/contact: Complaint, Compliment or Account Query |
| uPay (USSD) payment arrangements | *120*1108*2# |
DMC’s site uses more than one phone number: the Contact Us page lists 086 110 1729 and 086 138 6583, the footer phone link dials 086 110 1729, and the phone button in the site header dials 0860 362 626. Have your reference or contract number and your ID number ready when you contact DMC; the contact form asks for a reference number.
DMC WhatsApp number
DMC’s WhatsApp number is 072 515 6254. It is listed on dmc.co.za alongside 086 110 1729, 086 138 6583 and helpme@dmc.co.za, so you can choose whichever of the published routes suits the query: phone, WhatsApp, email, the “Chat Live with Us” button, or the contact form at dmc.co.za/contact.
DMC complaints email and help desk number
“Resolving Debt Fairly” and “Simple, Fair, Trusted” are DMC’s own slogans, so the “Resolving Debt Fairly” email address is DMC’s: helpme@dmc.co.za. DMC publishes no separate complaints mailbox. Send complaints, compliments and account queries to helpme@dmc.co.za, or use the contact form at dmc.co.za/contact and choose Complaint, quoting your reference number.
The DMC help desk number is 086 110 1729, with 086 138 6583 as the second Contact Us line. For self-service at any hour, the DMCOnline portal at live.dmc.co.za works 24/7 with your ID number and a one-time PIN.
DMC address, head office and Johannesburg office
dmc.co.za publishes no street address, head office or Johannesburg branch. All contact is by phone on 086 110 1729 or 086 138 6583, WhatsApp 072 515 6254, helpme@dmc.co.za, live chat and DMCOnline. The Evolution group site that DMC’s footer links to for “Group Legal and Compliance” gives the group head office as 12 Esplanade Street, Quigney, East London; this is the group office, not a DMC walk-in centre.
DMC operating hours and when DMC may call you
| Monday to Thursday | 8:00 to 17:00 |
|---|---|
| Friday | 8:00 to 16:00 |
| Saturday | 8:00 to 12:00 |
| DMCOnline | 24/7 |
DMC’s FAQs say that under the Debt Collectors Code of Conduct it may contact you from 6am to 9pm, Monday to Saturday, including public holidays. If DMC cannot reach you from its contact centre, it says it may ask Cybertrac, its field agent network, to arrange a visit at your convenience to discuss the debt and sign paperwork for a payment arrangement.
DMCOnline: statements, paid-up letters and offers
To use DMCOnline, open the self-service portal, log in with your ID number and the one-time PIN it generates, choose your account and follow the prompts. DMC says you can view your active accounts and offers, download your latest statement, make a payment or payment arrangement, see credit bureau information, log a query on your account, and download a settled (paid-up) letter. To get a DMC statement, log in to DMCOnline or contact DMC to have one sent to your email address. If DMC owns the debt, it provides a letter confirming the account is paid up; if it is collecting for another company, DMC says it requests the letter from that client.
How to pay your DMC account
- DebiCheck debit order: DMC says paying by authenticated DebiCheck debit order can bring upfront discounts and interest-free, fee-free payments, depending on the account type. Its DebiCheck page explains authentication on the Nedbank, Standard Bank, Absa, Capitec and FNB apps and internet banking.
- Bank-approved beneficiary: in your banking app, look through the approved beneficiary list for “DMC Collections” or “DMC Outsourced Trust”, depending on your account type, and use your contract number as the reference.
- PayFast EFT: log in to DMCOnline, make an arrangement and choose PayFast.
- Direct deposit: DMC publishes Standard Bank, Absa and FNB deposit account details on its Customer Support page; check them there and use your contract number as the reference.
- uPay (USSD): dial *120*1108*2# to set up a regular or settlement payment arrangement.
- EasyPay: pay on the EasyPay website, or take your latest DMC statement to Shoprite, Checkers, Pick n Pay, PEP, Woolworths, Makro or Game. The EasyPay reference is at the bottom of your statement.
DMC debt: outsourced, purchased and your credit record
DMC is a debt collection company. Its FAQs explain that an outsourced debt is one a credit provider (such as a bank, lender, municipality or retailer) has asked DMC to collect on its behalf, while a purchased debt is one DMC has bought, which it says often lets it offer a more flexible arrangement or a settlement discount. If DMC owns the debt, it asks the credit bureau to update your profile once you pay; if the debt was handed over, the original owner must update it, and DMC says updates can take up to 30 days to reflect. A paid-up account still shows on your credit profile, with a paid-up status.
DMC 5: is there a DMC5 account?
DMC’s site does not mention a “DMC5” card or account, so if a letter or a caller uses that name, confirm the account with DMC on its own numbers before paying anything.
DMC lawyers and attorneys
dmc.co.za names no attorneys or legal firm and publishes no legal department number; its only legal link is “Group Legal and Compliance” on the Evolution group site, which carries policies only. If you receive a letter from “DMC attorneys”, confirm it on 086 110 1729 or helpme@dmc.co.za before you pay.
DMC debit order reversal and cancelling an arrangement
DMC publishes no debit order reversal policy or procedure for cancelling a payment arrangement. Its FAQs say that if a payment is missed or a debit order fails, you must give DMC a new deduction date or pay the outstanding amount, and DMC may use debit order tracking to collect all or part of the overdue amount. DMC says DebiCheck authenticated debit orders were introduced to prevent fraud and reduce invalid payment disputes. For a reversal or cancellation query, email helpme@dmc.co.za or call 086 110 1729 with your reference number.
DMC registration details
DMC’s site footer states that DMC Debt Management is a division of Opco 365 (Pty) Ltd, with FSP Licence No. 9945, Registered Credit Provider NCRCP No. 103, Council for Debt Collectors Certificate No. 0060008/12, and Association of Debt Recovery Agents (ADRA) Reg. No. 711. DMC says it has resolved R9,110,404,156 of debt and 1,564,278 accounts. For a complaint, use the contact form’s Complaint option or email helpme@dmc.co.za, quoting your reference number.
Frequently asked questions
What is the DMC complaints email address?
DMC has no separate complaints mailbox. Email helpme@dmc.co.za or use the Complaint option on the contact form at dmc.co.za/contact, quoting your reference number.
What is the DMC help desk number?
Call 086 110 1729 or 086 138 6583, Monday to Thursday 8:00 to 17:00, Friday 8:00 to 16:00 and Saturday 8:00 to 12:00. WhatsApp is 072 515 6254.
Where is DMC’s head office?
DMC publishes no street address or Johannesburg office. Its group, Evolution, lists its head office at 12 Esplanade Street, Quigney, East London, but this is not a DMC walk-in centre.
Who are DMC’s lawyers?
DMC names no attorneys on its website. Confirm any letter from “DMC attorneys” on 086 110 1729 or helpme@dmc.co.za before paying.
Is there a DMC5 account?
DMC’s site makes no mention of a “DMC5” card or account. Confirm any letter or caller that uses the name on 086 110 1729 or 086 138 6583 before paying.
How do I get a DMC statement?
Log in to DMCOnline at live.dmc.co.za with your ID number and a one-time PIN and download your latest statement, or contact DMC to have one sent to your email address.
Sources
- DMC Contact Us page, home page and site footer, dmc.co.za, read 17 September 2026
- DMC Customer Support, FAQs and DebiCheck pages, dmc.co.za, read 17 September 2026
- DMC Contact Us page, home page and FAQs, dmc.co.za, read 26 September 2026
- Evolution group Legal and Compliance and Contact Us pages, evolution.za.com, read 26 September 2026