Business · Contact details
DMC Contact Details
The DMC contact number on DMC Debt Management’s Contact Us page is 086 110 1729 or 086 138 6583, and the DMC email address is helpme@dmc.co.za. DMC’s WhatsApp number is 072 515 6254. DMC’s operating hours are Monday to Thursday 8:00 to 17:00, Friday 8:00 to 16:00 and Saturday 8:00 to 12:00. DMCOnline, DMC’s self-service portal at live.dmc.co.za, is available 24/7 for statements, paid-up letters, offers and payments. Every detail below was read from dmc.co.za on 17 September 2026.
Official contact details
| What you need | Contact |
|---|---|
| Phone (Contact Us page) | 086 110 1729 or 086 138 6583 |
| Phone button in DMC’s site header | 0860 362 626 |
| 072 515 6254 | |
| helpme@dmc.co.za | |
| DMCOnline self-service | live.dmc.co.za (log in with your ID number and a one-time PIN), 24/7 |
| Live chat | “Chat Live with Us” on dmc.co.za |
| Contact form | dmc.co.za/contact: Complaint, Compliment or Account Query |
| uPay (USSD) payment arrangements | *120*1108*2# |
DMC’s site uses more than one phone number: the Contact Us page lists 086 110 1729 and 086 138 6583, the footer phone link dials 086 110 1729, and the phone button in the site header dials 0860 362 626. When you contact DMC, have your reference or contract number and your ID number ready; the contact form asks for a reference number.
DMC operating hours and when DMC may call you
| Monday to Thursday | 8:00 to 17:00 |
| Friday | 8:00 to 16:00 |
| Saturday | 8:00 to 12:00 |
| DMCOnline | 24/7 |
DMC’s FAQs say that under the Debt Collectors Code of Conduct it may contact you from 6am to 9pm, Monday to Saturday, including public holidays. If DMC cannot reach you from its contact centre, it says it may ask Cybertrac, its field agent network, to arrange a visit at your convenience to discuss the debt and sign paperwork for a payment arrangement.
DMCOnline: statements, paid-up letters and offers
To use DMCOnline, open the self-service portal, log in with your ID number and the one-time PIN it generates, choose your account and follow the prompts. DMC says you can view your active accounts and offers, download your latest statement, make a payment or payment arrangement, see credit bureau information, log a query on your account, and download a settled (paid-up) letter. To get a DMC statement, log in to DMCOnline or contact DMC to have one sent to your email address. If DMC owns the debt, it provides a letter confirming the account is paid up; if it is collecting for another company, DMC says it requests the letter from that client.
How to pay your DMC account
- DebiCheck debit order: DMC says paying by authenticated DebiCheck debit order can bring upfront discounts and interest-free, fee-free payments, depending on the account type. Its DebiCheck page explains authentication on the Nedbank, Standard Bank, Absa, Capitec and FNB apps and internet banking.
- Bank-approved beneficiary: in your banking app, search the approved beneficiary list for “DMC Collections” or “DMC Outsourced Trust”, depending on your account type, and use your contract number as the reference.
- PayFast EFT: log in to DMCOnline, make an arrangement and choose PayFast.
- Direct deposit: DMC publishes Standard Bank, Absa and FNB deposit account details on its Customer Support page; check them there and use your contract number as the reference.
- uPay (USSD): dial *120*1108*2# to set up a regular or settlement payment arrangement.
- EasyPay: pay on the EasyPay website, or take your latest DMC statement to Shoprite, Checkers, Pick n Pay, PEP, Woolworths, Makro or Game. The EasyPay reference is at the bottom of your statement.
DMC debt: outsourced, purchased and your credit record
DMC is a debt collection company. Its FAQs explain that an outsourced debt is one a credit provider (such as a bank, lender, municipality or retailer) has asked DMC to collect on its behalf, while a purchased debt is one DMC has bought, which it says often lets it offer a more flexible arrangement or a settlement discount. If DMC owns the debt, it asks the credit bureau to update your profile once you pay; if the debt was handed over, the original owner must update it, and DMC says updates can take up to 30 days to reflect. A paid-up account still shows on your credit profile, with a paid-up status. DMC’s site does not mention a “DMC5” card or account, or an attorneys’ firm, so if a letter or caller uses those names, confirm the account with DMC on its own numbers before paying.
DMC registration details
DMC’s site footer states that DMC Debt Management is a division of Opco 365 (Pty) Ltd, with FSP Licence No. 9945, Registered Credit Provider NCRCP No. 103, Council for Debt Collectors Certificate No. 0060008/12, and Association of Debt Recovery Agents (ADRA) Reg. No. 711. DMC says it has resolved R9,110,404,156 of debt and 1,564,278 accounts. For a complaint, use the contact form’s Complaint option or email helpme@dmc.co.za, quoting your reference number.
Sources
- DMC Contact Us page, home page and site footer, dmc.co.za, read 17 September 2026
- DMC Customer Support, FAQs and DebiCheck pages, dmc.co.za, read 17 September 2026