Business · Contact details
Shackleton Contact Details
The Shackleton Credit Management contact number is 033 342 3645, and collections queries can be emailed to collections@lmb.co.za. Shackleton Credit Management (Pty) Ltd is a Pietermaritzburg debt purchase and collection company, in business since 2002, and it is the remaining operating business of the Shackleton Group.
Shackleton contact details at a glance
| Route | Details |
|---|---|
| Head office / Pietermaritzburg office | +27 33 342 3645 |
| Account help line | (033) 342 3645 |
| Collections email (Lynn & Main Attorneys, group law firm) | collections@lmb.co.za |
| Enquire about your account form | shackletoncredit.co.za/products/enquire/ |
| Make a payment page | shackletoncredit.co.za/products/make-a-payment/ |
| Pietermaritzburg office | 3 On Crescent, 3 Cascades Crescent, Montrose, Pietermaritzburg 3201 |
| Postal address | PO Box 13764, Cascades, 3202 |
| Johannesburg office address | Upper Grayston Office Park, Block E, 150 Linden Road, Sandton, Gauteng 2096 |
Official Shackleton contact channels
Shackleton Credit Management uses one number for its Pietermaritzburg head office, its Johannesburg office and account help: 033 342 3645 (+27 33 342 3645 from abroad). Its FAQ page asks customers with account questions to call this number for help.
The email address on Shackleton’s contact page is collections@lmb.co.za. This mailbox belongs to Lynn & Main Attorneys, the group-linked law firm that acts principally for Shackleton Credit Management, so it is a genuine Shackleton channel even though the domain is different.
To ask about your matter in writing, use the “Enquire about your account” form at shackletoncredit.co.za/products/enquire/.
What Shackleton provides
Shackleton buys unpaid loans, credit cards, store cards and vehicle-finance shortfalls from lenders. Once it buys a debt, you owe that debt to Shackleton instead of the original lender. It also collects some debts as an agent of the bank or credit provider, so a letter from Shackleton does not always mean it owns the debt.
Shackleton Credit Management is registered with the National Credit Regulator as a credit provider (NCRCP3577) and with the Council for Debt Collectors. Its company registration number is 2002/017997/07. Legal steps on its accounts go through Lynn & Main Incorporated.
The Shackleton Group, founded in 2001, sold its other divisions in 2024 and 2025: Shackleton Risk Management, Shackleton Life and Genoa Underwriting Managers now belong to other brands. This page does not cover those businesses. Looking for the insurance side? See the Shackleton Insurance contact details page. Shackleton Brewing Company in Cape Town is unrelated.
Address and operating information
- Pietermaritzburg office: 3 On Crescent, 3 Cascades Crescent, Montrose, Pietermaritzburg 3201
- Postal address: PO Box 13764, Cascades, 3202
- Johannesburg office: Upper Grayston Office Park, Block E, 150 Linden Road, Sandton, Gauteng 2096
Shackleton does not publish office hours on its contact page.
Support and escalation routes
If you receive a letter or call from Shackleton, call 033 342 3645 or complete the account enquiry form to confirm what you owe and who you owe it to. Shackleton does not publish a separate complaints line.
To pay, Shackleton’s make-a-payment page lists a direct transfer to its Nedbank account in the name Shackleton Credit Management, using your Shackleton account number as the reference, as well as EasyPay, Zapper and PayFast. Get the banking details from Shackleton’s own payment page or by phone, never from a message you cannot verify.
For other companies, browse the business hub or the business directory S listings.
Frequently asked questions
What is the Shackleton contact number?
Call Shackleton Credit Management on 033 342 3645, or +27 33 342 3645 from abroad.
What is the Shackleton email address?
Shackleton’s contact page lists collections@lmb.co.za, the mailbox of Lynn & Main Attorneys, the law firm that acts for Shackleton.
Why do I owe Shackleton money?
Shackleton buys unpaid loans, credit cards, store cards and vehicle-finance shortfalls from lenders, or collects on their behalf. If it bought your debt, you now owe Shackleton instead of the original lender.
How do I pay Shackleton?
By direct transfer using your account number as the reference, or through EasyPay, Zapper or PayFast. Details are on the make-a-payment page at shackletoncredit.co.za.
Sources
- Shackleton Credit Management, Contact us: shackletoncredit.co.za/contact-us/, read 2026-09-25
- Shackleton Credit Management, FAQ: shackletoncredit.co.za/products/faq/, read 2026-09-25
- Shackleton Credit Management, Make a payment: shackletoncredit.co.za/products/make-a-payment/, read 2026-09-25
- Shackleton Credit Management, Enquire: shackletoncredit.co.za/products/enquire/, read 2026-09-25
- Shackleton Credit Management, Company profile and compliance pages: shackletoncredit.co.za/about-us/, read 2026-09-25
- Shackleton Group, Home page: shackletongroup.co.za/, read 2026-09-25
- Lynn & Main Attorneys, Home page: lmb.co.za/, read 2026-09-25
- National Credit Regulator, Register of registrants: ncr.org.za/register_of_registrants/, read 2026-09-25