Business · Contact details
Sheet Street Contact Details
Sheet Street’s customer care line for an online order, a cancellation, a return or a lay-by question is 0800 212 535, and its email address is help@sheetstreet.com. The Sheet Street George store is on 087 750 1999 at 96 York Street, and the Brooklyn Mall store is on 087 750 8575. Store numbers for both come from the Sheet Street store locator.
ContactDetails.co.za is an independent directory. We are not Sheet Street or Mr Price Group, and we cannot see your order, lay-by or account.
Sheet Street contact details at a glance
| What it is for | Contact | Notes |
|---|---|---|
| Online orders, cancellations, returns, damaged or missing items, lay-by queries | 0800 212 535, help@sheetstreet.com | Listed as the customer care line on the FAQ, lay-by and parcel tracking pages; no hours are published |
| Written enquiry | “Write Us” form on the Contact Us page of sheetstreet.com | Topics include Sheet Street Account, Order Enquiry, Return Enquiry and Store Enquiry |
| Sheet Street George | 087 750 1999 | 96 York Street, George. Mon to Thu 08:30 to 17:30, Fri 09:00 to 18:00, Sat 08:00 to 16:00, Sun 09:00 to 14:00 |
| Sheet Street Brooklyn Mall | 087 750 8575 | Shop 50, Brooklyn Mall, corner Veale and Fehrsen Streets, Nieuw Muckleneuk. No trading hours listed |
| Sheet Street division at Mr Price Group | +27 31 310 8300 | Divisional line on the group contact page |
| Store account card (Mr Price Money) | +27 86 106 6639 | Listed by the group against mrpricemoney.com |
Sheet Street does not publish a WhatsApp number or a separate complaints line. On the store locator, some branches, such as Arcon Park in Vereeniging and Parkdene, show 0800 212 535 instead of a direct store number, so the customer care line is also the fallback when a store has no listed line.
What Sheet Street sells and who owns it
Sheet Street is a homeware retailer selling bedding, curtains, towels, kitchenware, decor and kids’ bedroom items. It is a division of Mr Price Group, which lists it alongside Mr Price, Mr Price Home, Miladys and Yuppiechef on its contact page.
Sheet Street online orders, delivery and returns
Online orders are delivered door to door. The FAQ gives 3 to 7 working days and R45 for central areas, and 5 to 8 working days at a location-based price for outlying areas. There is no express option and no delivery outside South Africa. Returns to a Sheet Street store are free, but online orders cannot be returned to Mr Price stores, and delivery costs are not refunded. Bring the delivery note or a printout from your profile as proof of purchase. Refunds take 5 to 7 working days to a credit card and 24 to 48 hours to a Sheet Street account.
Sheet Street lay-by rules
Lay-by is in store only. You need to be 18 or older with an ID book, ID card or driver’s licence (foreign nationals need a passport), pay a 10% deposit, and settle the rest in three equal monthly payments with no interest or credit check. Everything except cellphones qualifies. If a payment is 14 days late the store cancels the lay-by, sends an SMS and returns the stock to the shelf, and you collect your refund in store.
The Sheet Street store account card
The store account card can be used at Mr Price, Mr Price Home, Mr Price Sport, Sheet Street and Miladys stores. To link it to your online profile, choose “Link Account” and enter your 10 digit account number and ID number.
Where Sheet Street head office is
Sheet Street does not give a head office address of its own. Mr Price Group’s corporate head office is at Upper Level, Durban Station Complex, 65 Masabalala Yengwa Avenue, Stamford Hill, Durban 4001, switchboard +27 31 310 8000. Use it for corporate matters, not order tracking.
Sheet Street George store details
Each store page in the locator carries a note to confirm trading hours with the store. The George listing gives its address as “96 York Street Durban George, Western Cape”, so rely on the town and street rather than the word Durban. The George store’s hours are Monday to Thursday 08:30 to 17:30, Friday 09:00 to 18:00, Saturday 08:00 to 16:00 and Sunday 09:00 to 14:00.
Problems with a Sheet Street order or store purchase
- For a problem with a purchase or lay-by at a branch, ask the store manager and keep your till slip or lay-by agreement.
- For online orders, call 0800 212 535 or email help@sheetstreet.com with your order number, as the FAQ asks.
- If that does not settle it, use the Mr Price Group contact form and choose the Complaint department.
- Unresolved complaints about goods can go to the Consumer Goods and Services Ombud: 0860 000 272, WhatsApp 081 335 3005, info@cgso.org.za.
Tracking a Sheet Street parcel
To track a parcel, enter the order number on the Track Your Parcel page or open “My Orders” in your profile.
Frequently asked questions
What is the Sheet Street George store number?
The George store is on 087 750 1999 at 96 York Street. Its hours are Monday to Thursday 08:30 to 17:30, Friday 09:00 to 18:00, Saturday 08:00 to 16:00 and Sunday 09:00 to 14:00. Confirm the hours with the store, as each locator page asks.
What is the Sheet Street customer care number?
Call 0800 212 535 for online orders, cancellations, returns, damaged or missing items and lay-by queries, or email help@sheetstreet.com.
What is the Sheet Street email address?
Email help@sheetstreet.com for online orders, cancellations, returns and lay-by questions. For a written enquiry you can also use the “Write Us” form on the Contact Us page of sheetstreet.com.
Where is the Sheet Street head office?
Sheet Street does not publish a head office address of its own. Mr Price Group’s corporate head office, at Upper Level, Durban Station Complex, 65 Masabalala Yengwa Avenue, Stamford Hill, Durban 4001, on +27 31 310 8000, handles corporate matters for the division.
Sources
- sheetstreet.com: FAQ, Contact Us, Lay-by, Track Your Parcel and store locator pages for George and Brooklyn Mall, read 16 September 2026
- mrpricegroup.com: Contact Us, corporate head office and divisional contacts, read 16 September 2026
- cgso.org.za published contact details