Mr D Contact Details

Mr D publishes no support telephone number and no support email address. Everything runs through forms, and there are two different ones depending on whether your problem is about an order you have already placed. One caution before you copy an address off their page: the email shown in the contact form is an example filled into the field, not a working support mailbox.

Official contact channels

• Problem with a current order: mrd.com/help, using the get help with a current order form
• Anything not about a current order: the separate form on the same page
• Frequently asked questions: mrd.com/help/faqs
• Ideas and complaints: mrd.com/help
• Partner and driver applications and careers are separate routes under mrd.com/about

What this organisation provides

Mr D is a food and grocery delivery service ordered through its app or website. Its support runs on a helpdesk system behind those forms rather than through a call centre, so there is no queue to hold in and no number to dial. The site also carries separate routes for restaurants and shops wanting to list, for people applying to drive, for careers, and a responsible disclosure policy for security researchers who find a vulnerability.

Address and operating information

The current order form asks for your name, email address, contact number, order number and a description, so have the order number ready before you start because that is what ties the report to your delivery. The second form on the same page is for issues not related to a current order, which is where account, billing and general matters belong. Note that the email address appearing in the form is placeholder text sitting in the email field as an example. It looks like a genuine staff mailbox because it uses a first name on the company domain, but it is not a support address and mail sent there should not be expected to reach anyone.

Support and escalation routes

Report a delivery problem through the current order form as soon as possible and keep the order number and any reference the helpdesk gives you, since a late report on a food order is harder to resolve. If the outcome is unsatisfactory, an unresolved complaint about goods, a refund or a service failure is a Consumer Protection Act matter and can be escalated to the National Consumer Commission. If the complaint concerns the food itself, being unsafe or causing illness, the environmental health department of the local municipality inspects food premises and can act on the restaurant, which is a separate route from the delivery platform. A driver or partner dispute is a commercial or employment matter rather than a consumer one, and goes through the relevant route under the about section.

Sources

• Mr D help page carrying both contact forms and the frequently asked questions link: mrd.com/help
• Mr D partner, driver, careers and responsible disclosure routes: mrd.com/about