Tile Africa is a national tile and bathroom retailer trading from branches across South Africa and an online store. It runs a single customer care number alongside a direct telephone number for each individual branch, and picking the right one saves a transfer.
Official contact channels
- Customer care: 011 455 2607
- Online orders and online care: [email protected]
- Branch direct numbers: listed per store on the store finder at tileafrica.co.za/find-a-store
- Commercial and project enquiries: the commercial services pages at tileafrica.co.za/commercial-services
- Enquiry form on the contact page at tileafrica.co.za/contact-us
The store finder publishes a separate landline for every branch rather than routing everything through the national line. For anything that depends on what is physically in a particular store, such as whether enough of one tile batch is in stock to finish a room, phone that branch directly. Use the 011 number and the online care mailbox for orders placed on the website, deliveries and account queries.
What this organisation provides
The range covers floor and wall tiles, indoor and patio or outdoor tiles, and finishes including polished, matt and slip resistant. Tiles are grouped by type as ceramic, porcelain, hard body and natural stone, and by look as wood, cement, stone and marble. Stocked brands include Johnson Tiles and Out of Africa. The website also carries a tile calculator for working out quantities, an advice centre, a shopping quote tool and a returns process, and there is a separate commercial arm handling project work rather than retail sales.
Address and operating information
Trading hours are set per branch rather than nationally, and are published against each store on the store finder along with that branch address. Tile Africa does not publish a single walk-in head office address for customer queries, so a query that needs a physical counter should go to a branch. Before travelling for a specific tile, confirm the batch as well as the product, because tiles from different production batches can vary slightly in shade and a top up bought later may not match.
Support and escalation routes
Start with the branch that sold the tiles, then escalate to customer care on 011 455 2607 or to the online care mailbox with your invoice or order number. If it stays unresolved, a dispute about goods, a refund, a delivery or a cancelled order goes to the Consumer Goods and Services Ombud on 0860 000 272, with the National Consumer Commission above it. Note that where a tiler or contractor did the installation, workmanship is that contractor liability rather than the retailer, so a cracked or lifting floor may not be a Tile Africa matter at all unless the product itself was defective.
Sources
- Tile Africa contact page: tileafrica.co.za/contact-us
- Tile Africa store finder: tileafrica.co.za/find-a-store
- Tile Africa website: tileafrica.co.za
- Consumer Goods and Services Ombud: cgso.org.za