The Wine of the Month Club is a South African wine subscription that has been running since 1986. It delivers panel selected wine to members, and it is run from an office in Muizenberg rather than from a shop floor.
Official contact channels
- Telephone: 021 492 4100
- Email: [email protected]
- Address: Unit 1 Southern Cross Village, Capricorn Boulevard South, Bay Street, Muizenberg, Cape Town 7945
- Office hours: Monday to Thursday 08:00 to 16:30, Friday 08:00 to 16:00
The office closes at four on a Friday and is not open at weekends, which matters because deliveries often land on a Friday. If something arrives broken or wrong at the end of the week, send the email the same day so that it is timestamped before the office closes rather than waiting until Monday.
What this organisation provides
Members receive a regularly delivered selection chosen by a tasting panel rather than picking bottles themselves, delivered to the door, and the club advertises a money back guarantee. That is the core of it: a curated subscription rather than an online bottle store, which is why the questions people have are usually about the subscription rather than about a single order.
Address and operating information
Muizenberg is on the False Bay side of Cape Town, and the address is an office and operations base rather than a tasting room or retail outlet, so do not travel there expecting to browse or buy over a counter. Deliveries go to members rather than being collected.
Support and escalation routes
Because this is a subscription rather than a one off purchase, the cancellation rules are the part worth knowing. A consumer may cancel a fixed term agreement by giving twenty business days written notice, and the supplier may charge a reasonable cancellation penalty but may not simply refuse. Put a cancellation in writing to the email address above and keep the sent copy, because a cancellation you cannot prove is the usual cause of a disputed further debit.
There is also a cooling off right if you were signed up through direct marketing, which allows you to cancel within five business days of the agreement or of delivery, whichever is later, without giving a reason. Separately, this is alcohol: it may not be sold or delivered to anyone under eighteen, and a courier is entitled to ask for identification and to refuse the handover. If a dispute is not resolved, the Consumer Goods and Services Ombud on 0860 000 272 covers this kind of supply, with the National Consumer Commission above it.
Sources
- Wine of the Month contact page: wineofthemonth.co.za/pages/contact
- Wine of the Month Club: wineofthemonth.co.za