Virgin Active Contact Details

The Virgin Active contact number is 0860 200 911, or +27 21 180 3566 from outside South Africa, and the call centre is open weekdays from 07:30 to 18:00 (17:00 on Fridays), closed on weekends and public holidays. Virgin Active’s head office is in Cape Town, at 1st Floor, MontClare Place, corner Main Road and Campground Street, Claremont, 7708, telephone +27 21 684 3800. The general email address in Virgin Active’s help centre is getintouch@virginactive.co.za. Neither Virgin Active’s website nor its help centre publishes a Virgin Active Rewards WhatsApp number.

Every detail below was read from virginactive.co.za and Virgin Active’s help centre, hello.virginactive.co.za, on 14 September 2026.

Virgin Active South Africa contact details

What you need	Contact
Call centre, South Africa	0860 200 911
Call centre from outside South Africa	+27 21 180 3566
Call centre hours	Weekdays 07:30 to 18:00 (Fridays to 17:00); closed weekends and public holidays
Arrears and payment arrangements	0860 888 886
General email and app support	getintouch@virginactive.co.za
Health and safety concerns	safety@virginactive.co.za
Head office (Virgin Active HQ)	+27 21 684 3800, 1st Floor, MontClare Place, cnr Main Road and Campground Street, Claremont, Cape Town, 7708
Help centre	hello.virginactive.co.za

Virgin Active head office in Cape Town

Virgin Active’s contact page lists “Virgin Active HQ” in Claremont, Cape Town: 1st Floor, MontClare Place, on the corner of Main Road and Campground Street, Claremont, 7708, with the telephone number +27 21 684 3800. Membership, billing and app questions should go to the call centre on 0860 200 911 rather than the head office line. Businesses that want corporate memberships or workplace wellness for their staff can use the “Virgin Active for businesses” option on the contact page to speak to corporate sales.

Virgin Active Rewards and app help

Neither Virgin Active’s website nor its help centre gives a WhatsApp number for Virgin Active Rewards. For help with the Virgin Active app or Rewards, Virgin Active’s rewards page says to call 0860 200 911 if you cannot log in or have password problems. Its “My app isn’t working” help article says to first check you have the latest version of the app, then try resetting your password, and if that fails, call 0860 200 911 or email getintouch@virginactive.co.za. The App and Rewards terms list 0860 200 911 and webadmin@virginactive.co.za for complaints about the app.

Virgin Active membership fees and prices per month

Virgin Active does not publish its monthly membership fees in its help centre. The monthly price depends on your home club and the membership type: Club, Off Peak, Youth (14 to 23), Premier, Collection or Collection Country Club. For a price for your club, call membership sales on 0860 200 911.

Virgin Active joining fee and discounts

Virgin Active’s August 2026 new-joiner campaign on 1- or 2-year memberships set the joining fee at R199 at Red and Life Centre clubs, R399 at Collection Country Clubs and R599 at Collection Clubs, with no pro-rata fee for August and discounts of 20% off September, 30% off October and 50% off November for meeting training checkpoints. Campaigns change monthly, and they exclude flexi, month-to-month and short-term memberships, existing members and anyone active in the last 30 days. Discovery Vitality and Momentum Multiply members join on benefit-linked Premier campaigns, which exclude Namibia and Botswana.

The activation or joining fee is non-refundable except within the 5-business-day cooling-off period, and you pay it again if you rejoin.

Virgin Active one-month, short-term and month-to-month membership

Virgin Active offers fixed-term memberships of 12 or 24 months, month-to-month memberships and short-term memberships. A month-to-month membership runs until you give your home club written notice, and a short-term membership runs for the period you choose; recent monthly campaign terms name a 3-month short-term option. When a fixed term ends, the membership carries on month to month until you give 20 business days’ written notice to your home club.

Virgin Active Namibia and Swakopmund

Virgin Active does not publish Namibian membership fees in its help centre. Your contract is with the Virgin Active company registered in the country of your home club, and Namibian members in arrears pay using the Standard Bank Namibia details in the help centre arrears article, with their ID or access card number as the reference.

Virgin Active Vodacom offer

Virgin Active’s help centre has no Vodacom membership offer. The benefit-linked memberships named in its current terms are Discovery Vitality, Momentum Multiply and Workplace Wellness partners.

Cancelling a Virgin Active membership

Virgin Active’s help centre says to call 0860 200 911 to cancel, and its specialists will advise you. If you are still within your initial membership period, a cancellation fee is likely to apply. Have your ID number or access card number ready when you call.

Account in arrears and banking details

If your account is in arrears, Virgin Active’s help centre says to call 0860 888 886 to make payment arrangements, or pay by EFT using the banking details in the help centre article “My account is in arrears, how do I make arrangements to pay?” on hello.virginactive.co.za, with your ID number or access card number as the reference. That article lists FNB, Nedbank and Standard Bank accounts for South Africa, and separate accounts for members in Namibia (Standard Bank Namibia) and Botswana (Stanbic Bank). Copy the account numbers only from the help centre article itself, and never pay into an account sent to you by an unknown caller or message.

Virgin Active accounts department and account queries

Virgin Active does not name a separate accounts department. Arrears and payment arrangements go to 0860 888 886, and other account and membership queries go to the call centre on 0860 200 911 or to a written ticket through “Submit a ticket” on hello.virginactive.co.za.

Health and safety concerns

Virgin Active’s contact page says it aims to keep its clubs free of hazards and risks, and asks members to report health and safety concerns through the “I have a safety concern” link, which emails safety@virginactive.co.za. That route is reserved for security concerns only, so use the call centre for membership questions.

Virgin Active help centre

Virgin Active’s help centre, hello.virginactive.co.za, has answers on group exercise class bookings, facilities such as saunas and steam rooms, Club-V kids’ facilities and holiday camps, Pay as you Gym, loadshedding at clubs, the Virgin Active app, and membership terms and campaign terms and conditions. You can also submit a ticket from the help centre. The help centre offers articles and tickets but no webchat, so for a live answer call 0860 200 911. Virgin Active’s contact form on virginactive.co.za lets you select an option and have a team member get in touch.

Frequently asked questions

How much is Virgin Active per month?

Virgin Active does not publish monthly fees in its help centre; the price depends on your club and membership type. Call 0860 200 911 for a quote.

What is the Virgin Active joining fee?

Under the August 2026 campaign it was R199 at Red and Life Centre clubs, R399 at Collection Country Clubs and R599 at Collection Clubs. Campaigns change monthly.

Does Virgin Active offer a one-month membership?

Virgin Active offers month-to-month and short-term memberships as well as 12- and 24-month contracts.

What is the Virgin Active accounts number?

For arrears and payment arrangements call 0860 888 886. For other account queries call 0860 200 911.

Does Virgin Active have webchat?

No. Its help centre offers articles and a ticket form. Call 0860 200 911 instead.

Sources

• Virgin Active Contact Us page and rewards page, virginactive.co.za, read 14 September 2026
• Virgin Active help centre articles (arrears, cancellation, app help, App and Rewards terms), hello.virginactive.co.za, read 14 September 2026
• Virgin Active help centre, hello.virginactive.co.za: August 2026 campaign terms, March 2026 campaign terms, public contract terms and conditions, and the arrears and cancellation articles, for fees, joining fees, membership types, notice periods and account routes (read 26 September 2026)