BLUU Car Rental’s published telephone number is +27 11 394 5500 and its email address is [email protected]. The company publishes its location as OR Tambo International Airport, Johannesburg, and gives its founding date as 1979. Note that bluucarrental.co.za redirects to the .com domain, so both addresses reach the same official site. Verified on 18 August 2026.
Official contact routes
| Route | Detail | Use it for |
|---|---|---|
| Telephone | +27 11 394 5500, or 011 394 5500 locally | Bookings, changes and general enquiries |
| [email protected] | Written enquiries and anything you want on record | |
| Location | OR Tambo International Airport, Johannesburg | Collection and return |
| Website | bluucarrental.com | Bookings and rates |
| Social channels | BluuCarRental on Facebook and Instagram | Listed as official accounts on the site |
A single national number and one email address is normal for an airport-based operator. Use email for anything involving money or a date commitment, so the agreement is documented rather than remembered.
Best contact route by issue
- New booking or a quote: the website or the telephone number, confirming the total cost in writing before you travel.
- Changing or cancelling: email, so the instruction and its date are recorded. Ask for written confirmation rather than assuming it is done.
- Running late for collection: phone ahead. A late arrival without notice can release your vehicle.
- Breakdown or accident during a rental: phone immediately and follow their instructions before arranging any repair or towing yourself.
- A charge after return: email, attaching your rental agreement and return documentation.
Arriving at the airport
An airport listing does not always mean a desk inside the terminal. Some operators run from an off-site depot with a shuttle, which matters when you land late or with luggage and children. Confirm before you fly exactly where the vehicle is collected, whether a shuttle is involved, and what happens if your flight arrives outside office hours.
Ask the same question about the return, since a drop-off that requires a shuttle back to the terminal changes how much time you need before a departing flight.
What to prepare
- A valid driver’s licence and your identity document or passport.
- The card used for the booking, since deposits are usually held against a card in the driver’s name.
- Your booking reference and the quoted total.
- The signed condition report from collection, plus your own dated photographs of the vehicle inside and out.
- Fuel receipts and the return slip, which settle most post-return billing disputes on their own.
Photograph the vehicle at collection and again at return, with a visible timestamp. It takes two minutes and is the single most effective protection against a disputed damage charge.
Complaints and escalation
- Put it in writing to [email protected], attaching your rental agreement, the condition reports and your photographs.
- Ask for a reference number and a decision within a stated period.
- Dispute an unexplained card charge with your bank while the documentation is fresh, using the number on the back of your card.
- Consider consumer protection routes where the dispute concerns services supplied to you. Confirm eligibility and jurisdiction before lodging rather than assuming it.
No route guarantees a refund. Damage claims turn on the condition report signed at collection and return, which is why the photographs matter more than any complaint made afterwards.
Scam and verification checks
- Book on the official domain. Type bluucarrental.com yourself rather than following a link from an advertisement or a message.
- Never pay a deposit into a personal bank account. A legitimate rental is invoiced by the company and secured against a card.
- Be wary of unusually cheap offers using a rental brand’s name on social media, particularly ones demanding immediate payment to hold a vehicle.
- Never disclose one-time passwords, card PINs or banking login details. A rental deposit never requires them.
- Preserve evidence. If money has left your account, notify your bank immediately and report it to SAPS on 10111.
Related contact pages
- Pace Car Rental Contact Details: an alternative with branches in several cities.
- Nissan Contact Details: manufacturer support where the query concerns the vehicle model.
- Altech Netstar Contact Details: tracking and recovery after a theft.
- Avaf Contact Details: vehicle finance rather than rental.
Frequently asked questions
What is the safest official contact route?
The published number +27 11 394 5500 and the email address [email protected], both taken from bluucarrental.com. Use email for anything involving payment or a date commitment.
Is bluucarrental.co.za the same company?
The .co.za address redirects to bluucarrental.com, so both reach the same official site. Check that the address you end on is bluucarrental.com before entering any personal or payment details.
What information should I prepare?
Your driver’s licence, ID or passport, the card used to book, your booking reference and quoted total, the signed condition report and your own dated photographs, plus fuel receipts and the return slip.
What should I do if I cannot get help?
Escalate in writing to [email protected] with your agreement and evidence attached, and dispute any unexplained card charge with your bank while the documentation is recent.
Last verified 18 August 2026 against bluucarrental.com.