Pace Car Rental’s central reservations number is 011 262 5500, which is also its WhatsApp line, and its general email address is [email protected]. The company runs thirteen branches, each with its own direct number and email, so contacting the branch holding your booking is faster than going through the central line. Verified against the official Pace Car Rental contact page on 18 August 2026.
Official contact routes
| Branch | Phone | |
|---|---|---|
| Johannesburg (Marlboro) and Central Reservations | 011 262 5500 | [email protected] |
| Kempton Park (OR Tambo) | 011 425 1666 | [email protected] |
| Pretoria (Hatfield) | 012 460 8016 | [email protected] |
| Roodepoort | 011 475 2558 | [email protected] |
| Cape Town (Airport) | 021 386 2411 | [email protected] |
| Cape Town (City) | 021 180 5670 | [email protected] |
| Cape Town (Parow) | 021 753 6788 | [email protected] |
| George (Central and Airport) | 044 803 4299 | [email protected] |
| Gqeberha / Port Elizabeth (Walmer, Airport) | 041 581 4904 | [email protected] |
| Gqeberha / Port Elizabeth (Newton Park) | 041 101 4499 | [email protected] |
| East London (Central and Airport) | 043 707 8290 | [email protected] |
| Durban (Umhlanga) | 031 350 4922 | [email protected] |
| Mbombela / Nelspruit | 013 007 1326 | [email protected] |
The WhatsApp line runs on the same number as central reservations, 011 262 5500, which is useful when you are standing in a terminal and would rather message than queue on a call.
Best contact route by issue
- New booking or a quote: central reservations on 011 262 5500, which can compare availability across branches.
- Changing or cancelling an existing booking: the branch you are collecting from, using its direct number, since it holds the vehicle.
- Running late for collection: phone the collecting branch directly. A no-show can release your vehicle.
- Breakdown or accident during a rental: the branch that issued the vehicle, immediately, and follow their instructions before arranging any repair or towing yourself.
- A charge after return: email the branch so the query is in writing, and copy [email protected].
- Corporate, long-term or specialty rentals: central reservations, which handles the commercial arrangements.
Airport branches and collection points
Several branches are airport-linked, including Kempton Park for OR Tambo, Cape Town Airport, George, Gqeberha at Walmer and East London. The booking system also lists King Shaka International Airport, OR Tambo International Airport and Port Elizabeth International Airport as pick-up locations. An airport listing does not always mean a desk inside the terminal, so confirm on the phone exactly where to meet the vehicle and whether a shuttle is involved before you land.
Pace also publishes rate pages by location and information on waiver options and its young drivers policy. Read the waiver terms before collection, because the excess you carry in an accident is decided there rather than at the counter.
Complaints and escalation
- Raise it with the branch in writing using its direct email, so there is a dated record rather than a recollection of a phone call.
- Escalate to head office at [email protected] or 011 262 5500, quoting your rental agreement number.
- Dispute a card charge with your bank if an amount was taken without a basis you can identify, keeping the rental agreement and return documentation.
- Consider consumer protection routes where the dispute concerns goods or services supplied to you. Confirm eligibility and jurisdiction before lodging rather than assuming it.
No route guarantees a refund. Damage claims in particular turn on the condition report signed at collection and return, which is why the checks below matter more than any complaint you can make afterwards.
What to prepare
- A valid driver’s licence and your identity document or passport.
- The card used for the booking, since deposits are usually held against the card in the driver’s name.
- Your rental agreement or booking reference, which every branch will ask for first.
- The signed condition report from collection, plus your own dated photographs of the vehicle inside and out.
- Fuel receipts and the return slip, which resolve most post-return billing disputes on their own.
Photograph the vehicle at collection and again at return, with a timestamp. It takes two minutes and is the single most effective protection against a disputed damage charge.
Scam and verification checks
- Book on the official domain. Type pacecarrental.co.za yourself rather than following a link from an advert or a message.
- Never pay a deposit into a personal bank account. A legitimate rental is invoiced by the company and secured against a card.
- Be wary of unusually cheap offers on social media using a rental company’s name, particularly ones demanding immediate payment to hold a vehicle.
- Never disclose one-time passwords, card PINs or banking login details. A rental deposit never requires them.
- Check the branch email domain. Genuine branch addresses end in pacecarrental.co.za.
- Preserve evidence. If money has already left your account, notify your bank immediately and report it to the South African Police Service.
Related contact pages
- Bluu Car Rental Contact Details: an alternative rental provider if Pace has no availability at your location.
- Nissan Contact Details: manufacturer support if your query concerns the vehicle model rather than the rental.
- Altech Netstar Contact Details: for tracking and recovery matters after a theft.
- Sollys Tyres Krugersdorp Contact Details: for a tyre issue during a rental, once the branch has authorised it.
Frequently asked questions
What is the safest official contact route?
Central reservations on 011 262 5500, which is also the WhatsApp line, or [email protected]. For an existing booking, the direct number of the branch you are collecting from, all of which are published on the official contact page.
What information should I prepare?
Your driver’s licence, ID or passport, the card used to book, and your rental agreement or booking reference. For a dispute, add the signed condition report, your own dated photographs, fuel receipts and the return slip.
What should I do if I cannot get help?
Put it in writing to the branch, escalate to head office at [email protected] quoting your agreement number, and dispute any unexplained card charge with your bank while the documentation is fresh.
How can I confirm these branch details are current?
Open pacecarrental.co.za directly and read the contact page, where every branch number and email is listed together. Branches open and close, so confirm on the official domain before travelling or paying.
Last verified 18 August 2026 against the official Pace Car Rental contact page.