Goldwagen Pinetown is an auto parts store in the Durban area, and the first thing worth knowing is that it is not actually in Pinetown. Goldwagen lists it at Gray Place in New Germany, the suburb next door, and titles the store page as being in Durban. If you are navigating to it, use the street address rather than the store name.
Local channels
- Store: 031 702 7753
- Second store line: 031 702 7210
- Store email: [email protected]
- A quote request form is published on the store page
- Goldwagen head office: 012 748 3800, or [email protected]
This store publishes two direct lines and its own mailbox, which is unusually good for a franchise parts outlet. Use the store address rather than head office for stock, pricing and fitment questions, because head office does not hold branch stock information.
Address
- Address: 1 Gray Place, New Germany, 3600, Durban, KwaZulu-Natal
- New Germany adjoins Pinetown, so the store name and the suburb do not match
- Goldwagen categorises the outlet on its own site as a store in Durban
Set a satellite navigation system to Gray Place, New Germany rather than searching for Goldwagen Pinetown, which can route you to the wrong side of the N3.
Services at this location
- Monday to Friday: 08:00 to 17:00
- Saturday: 08:00 to 13:00
- Sunday: closed
- Vehicle parts and spares, with a Parts Finder tool published on the Goldwagen site for checking fitment before you travel
- The chain also stocks Wolf lubricants and publishes current specials
Use the online Parts Finder before phoning. Goldwagen supplies parts across many vehicle makes, and a part is matched to a specific model, year and engine code, so having those details ready turns a long call into a short one.
The Saturday half day is the practical constraint. The store closes at 13:00 on a Saturday and does not open on Sunday, so a weekend breakdown after midday means waiting until Monday.
Parent organisation
- Goldwagen stores trade under Worldwide Automotive Group (Enterprises) (Pty) Ltd
- Head office handles brand-level matters on 012 748 3800 or [email protected]
- The chain publishes its own return policy, which governs parts returns rather than the individual store
- Unresolved consumer complaints: Consumer Goods and Services Ombud, 0860 000 272, free of charge
Read the published return policy before buying an electrical part. Auto parts retailers commonly restrict returns on electrical components once fitted, and that restriction is set by the chain rather than negotiated at the counter.
If a part fails and causes further damage, keep the failed part, the invoice and the fitment record. A claim beyond the price of the part turns on evidence of what was fitted and by whom, which is why a workshop invoice matters as much as the parts slip.
Sources
- Goldwagen Pinetown store page, goldwagen.com, read 3 September 2026