Business · Contact details
MASA Agent Contact Details
The MASA Agent contact number for the Durban head office is 031 312 6453, and the head office mailbox is dbn@masa.co.za. MASA is Measured Ability South Africa, a staffing and labour broking agency owned by Measured Ability Group Holdings. Two things trip people up: the website sits on measuredability.com while every office mailbox is on masa.co.za, and the head office is in Durban, not Johannesburg.
MASA Agent offices in Durban, Johannesburg, Cape Town and Gqeberha
| Office | Number, mailbox and address |
|---|---|
| Head office, Durban | 031 312 6453, dbn@masa.co.za, 1st Floor, 30A The Boulevard, Westway Office Park, Westville, 3610 |
| Durban recruitment office | 031 312 6453, recruitment.dbn@masa.co.za, 2A The High Street, Ground Floor, The Boulevard Building, Umhlanga Ridge, 4319 |
| Johannesburg | 011 447 5582, jhb@masa.co.za, No. 8, 11th Avenue, Houghton Estate, 2198 |
| Cape Town | 021 828 7000, capetown@masa.co.za, Office S101, Fairway Square, 23 Fairway Close, Goodwood, 7460 |
| Gqeberha | 041 110 0023, perecruit@masa.co.za, Upper Floor, 1 Caithness Road, Walmer, 6070 |
Which MASA division you actually need
- MASA itself handles blue collar recruitment, labour broking, labour hire and outsourced temporary employment services
- Greys Recruitment is the white collar arm, for permanent and temporary professional placements
- Greys Nursing supplies nursing staff to hospitals, care facilities and in-home care
- Independent Offshore Services covers permanent and temporary placements elsewhere in Africa, and the group also runs a labour hire business in Australia
Say which of these you want when you phone. The offices are shared, the desks are not.
If you are looking for work through an agency
Send a CV to the office mailbox for your province rather than to head office. The regional offices hold the local vacancies.
A placement agency may not charge you a fee for finding you a job. Charging a work seeker is prohibited under the Employment Services Act. Any request for a registration fee, an admin fee or a fee for a medical or induction is a warning sign, whoever the agency claims to be.
A temporary employment service must be registered with the Department of Employment and Labour. Ask for the registration number if you are unsure. Never pay for a job, and never hand over an ID document, a bank card or a SASSA card to an agency representative.
Wage problems and complaints about an agency
- Wage, hours or dismissal problems in a placement go to the CCMA on 0861 161 616
- Complaints about an unregistered agency or a fee charged to a work seeker go to the Department of Employment and Labour on 0800 872 222
- For a service complaint about the agency itself, write to the regional office mailbox and keep the thread
Frequently asked questions
What is the MASA Agent contact number?
The Durban head office is on 031 312 6453. Johannesburg is 011 447 5582, Cape Town is 021 828 7000 and Gqeberha is 041 110 0023.
Where is the MASA Agent office in Durban?
There are two. The head office is on the 1st Floor, 30A The Boulevard, Westway Office Park, Westville, 3610, and the recruitment office is at 2A The High Street, Ground Floor, The Boulevard Building, Umhlanga Ridge, 4319.
What is the MASA Agent email address?
The head office mailbox is dbn@masa.co.za. The Durban recruitment office uses recruitment.dbn@masa.co.za, Johannesburg uses jhb@masa.co.za, Cape Town uses capetown@masa.co.za and Gqeberha uses perecruit@masa.co.za.
Do I pay a fee to a job placement agency?
No. Charging a work seeker is prohibited under the Employment Services Act. A request for a registration, admin, medical or induction fee is a warning sign, whoever claims to be asking.
Who do I call about wages or dismissal at a MASA placement?
The CCMA on 0861 161 616 handles wage, hours or dismissal problems in a placement. Complaints about an unregistered agency or a fee charged to a work seeker go to the Department of Employment and Labour on 0800 872 222.
Sources
- Measured Ability South Africa main contact page, for every office telephone number, street address and mailbox, and for the head office being the Westville branch
- Measured Ability South Africa site navigation and company description, for the divisions and the group ownership
- CCMA and Department of Employment and Labour published contact numbers, for the escalation lines