Matrix MIX Telematics Contact Details

Matrix is the South African consumer vehicle tracking brand of MiX Telematics, so a search for Matrix MiX Telematics reaches the same business. The Matrix office number is 011 654 8000. A stolen or hijacked vehicle is reported on 0800 111 322, which Matrix reserves for theft and hijacking only.

Matrix MiX Telematics contact numbers

• Emergency, theft or hijacking only: 0800 111 322
• Office and contact page number: 011 654 8000
• Customer care, unit tests and moving a unit to another car: 011 654 8090
• Cancel a false alarm or book Service Override: 011 654 8050
• WhatsApp self-service, 24/7: 087 240 6262 (send “Hi”)
• Email: customercare@matrix.co.za

Office address

Waterfall Office Park, Unit 8 Howick Cl, Vorna Valley, Midrand, 1686. Matrix’s website lists no branches; recovery is run from its 24/7 national operations centre.

How Matrix and MiX Telematics fit together

Matrix was established in 1996 by Stefan Joselowitz and became the South African consumer brand of MiX Telematics in 2008. In 2024 MiX Telematics merged with Powerfleet. That history is why Matrix’s FAQs name MiX Telematics in the customer’s obligations.

If the vehicle is taken

Call 0800 111 322 first. Matrix’s FAQ says you must notify MiX Telematics within sixty minutes of becoming aware of the theft or hijacking, and report it to the South African Police Service within 8 hours. The FAQ also gives a Recovery Response Centre number, 0860 232 631, while Matrix’s operations-centre page prints 0860 232 632; if either does not connect, stay with 0800 111 322.

Frequently asked questions

What is the Matrix MIX Telematics contact number?

The Matrix office number is 011 654 8000.

What is the Matrix MIX Telematics email address?

Email: customercare@matrix.co.za.

How do I know these Matrix MIX Telematics details are correct?

We only list details read from the official website or channels of Matrix MIX Telematics, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.

Sources

• Matrix contact page, matrix.co.za/contact-us, read 19 September 2026
• Matrix FAQ, About Us and 24/7 national operations centre pages, matrix.co.za, read 19 September 2026