Automotive · Contact details
Beame Matrix Contact Details
The Beame emergency number for hijacking or theft is 0800 111 322, and the office line is 011 654 8000. Beame is a stolen-vehicle recovery device sold by MiX by Powerfleet, the company behind Matrix Vehicle Tracking, so the Matrix contact number and the Beame numbers are the same published lines. Beame has its own customer care mailbox, customercare@beame.co.za.
Beame shares Matrix’s emergency, office and WhatsApp lines. For Matrix tracking products, see the automotive hub.
Beame Matrix contact details at a glance
| Route | Details |
|---|---|
| Emergency (hijack/theft only) | 0800 111 322 |
| Office / general line | 011 654 8000 |
| Customer care email | customercare@beame.co.za |
| WhatsApp self-service (24/7) | 087 240 6262 |
| Cancellations (written notice) | cancellations@mixtelematics.com |
| Account / debit-order queries | debtors@mixtelematics.com |
| Call-me-back / enquiry form | beam-e.com/contact-us/ |
| Address | Waterfall Office Park, Unit 8 Howick Cl, Vorna Valley, Midrand, 1686 |
Beame Matrix contact numbers: emergency, office and WhatsApp
Call 0800 111 322 only if your vehicle has been hijacked or stolen. For everything else, call the office line on 011 654 8000 or email customercare@beame.co.za.
The WhatsApp self-service line, 087 240 6262, runs 24/7. Send “Hi” to start. It handles insurance certificates, app login details, unit tests, account management, payments and service ratings.
The enquiry form on beam-e.com/contact-us/ covers new sales, account queries, banking detail or debit order date updates, change of ownership, upgrades and downgrades, repairs and cancellations.
What Beame does, and what it does not
Beame is a recovery device, not a tracker. You cannot follow the vehicle live, but the Beame App shows its last known position. It covers cars, motorbikes, trailers and caravans, and features jamming detection, low-battery alerts and up to three years’ battery life.
If a vehicle is not recovered, it stays on the recovery list for six months. MiX by Powerfleet does not guarantee recovery.
Where Beame is and when the lines answer
Beame’s contact details give Waterfall Office Park, Unit 8 Howick Cl, Vorna Valley, Midrand, 1686. The WhatsApp self-service channel is available 24/7. Beame does not publish office hours for the phone line.
Cancellations, account queries and selling your car
- Cancelling: give 20 business days’ written notice by email to cancellations@mixtelematics.com. Subscriptions usually run 36 months, and a penalty applies in the first 24 months.
- Account or debit order queries: send your full name, contact details and account number to debtors@mixtelematics.com.
- Selling your car: a Beame unit cannot be moved to another vehicle. You settle or cancel the old agreement and sign a new one for the next vehicle.
Beame does not publish a separate escalation line. If the customer care email does not resolve your query, call the office line on 011 654 8000. More brands are listed in the automotive directory A to C.
Frequently asked questions
What is the Beame Matrix contact number?
The office line is 011 654 8000. For a hijacking or theft, call the emergency number 0800 111 322. Beame shares Matrix’s published lines.
What is the Beame WhatsApp number?
Send “Hi” to 087 240 6262. The self-service channel runs 24/7 and handles insurance certificates, app login details, unit tests, account management and payments.
How do I cancel Beame?
Email cancellations@mixtelematics.com with 20 business days’ written notice. A penalty applies in the first 24 months of a contract, and subscriptions usually run 36 months.
Can I track my car live with Beame?
No. Beame is a recovery device, not a tracker. The Beame App shows the vehicle’s last known position.
Sources
- Beame, Contact us: beam-e.com/contact-us/, read 2026-09-26
- Beame, Frequently asked questions: beam-e.com/frequently-asked-questions/, read 2026-09-26
- Beame, Home page: beam-e.com/, read 2026-09-26