Automotive · Contact details
Beame Tracker Contact Details
To report a hijacking or theft of a Beame-fitted vehicle, call the Beame emergency line on 0800 111 322 (toll-free); for everything else, call customer care on 011 654 8000 or email customercare@beame.co.za. Beame is a wireless stolen-vehicle recovery device and service, a brand of MiX Telematics Africa (Pty) Ltd, and its website is beam-e.com (beame.co.za redirects there).
Beame is not the same company as Tracker. If you have a Tracker unit, you need Tracker’s own contact details, not these.
Beame contact details at a glance
| Route | Details |
|---|---|
| Emergency, hijack/theft only (toll free) | 0800 111 322 |
| Customer care / general | 011 654 8000 |
| Customer care email | customercare@beame.co.za |
| WhatsApp self-service (24/7) | 087 240 6262 |
| Contact / call-me-back form | beam-e.com/contact-us/ |
| Address | Waterfall Office Park, Unit 8 Howick Cl, Vorna Valley, Midrand, 1686 |
Official contact channels
Beame keeps its emergency line separate from customer care. The toll-free number 0800 111 322 is for reporting a hijacking or theft only. General queries go to 011 654 8000 or customercare@beame.co.za, and Beame also takes direct messages on Facebook.
For routine admin, the WhatsApp self-service line on 087 240 6262 is available 24/7. Beame says it handles:
- insurance certificates
- app login details
- unit testing
- account management and payments
- service rating
The contact form at beam-e.com/contact-us/ is the route for written requests. Its enquiry types are new sales, accounts, banking details and debit order dates, change of ownership, upgrades and downgrades, repairs, cancellations and update of information. Fill in the form and Beame will get back to you.
What Beame provides
Beame is a wireless recovery device that is installed without interfering with your vehicle’s electronics. Its battery lasts up to three years, and it can be fitted to cars, motorbikes, trailers and caravans. Features include jamming detection, low battery alerts and the vehicle’s last known position in the Beame App.
Address and operating information
Beame’s contact address is Waterfall Office Park, Unit 8 Howick Cl, Vorna Valley, Midrand, 1686. The responsible party named in Beame’s privacy notice is MiX Telematics Africa (Pty) Ltd, registration number 2004/019797/07. WhatsApp self-service runs 24/7. Beame does not publish office hours for the customer care line on its contact page.
Support and escalation routes
- If your vehicle has been hijacked or stolen, call 0800 111 322 straight away.
- For certificates, app logins, unit tests or payments, use WhatsApp on 087 240 6262.
- For account changes, repairs, ownership changes or cancellations, submit the contact form or email customercare@beame.co.za.
- If it is still not resolved, call customer care on 011 654 8000.
Beame does not publish a separate complaints or escalation line; customer care on 011 654 8000 and customercare@beame.co.za is the route. For other vehicle tracking and recovery brands, browse the automotive hub or the automotive directory A to C listings.
Frequently asked questions
What is the Beame tracker emergency number?
Call 0800 111 322 (toll-free) to report a hijacking or theft. Use it for emergencies only.
What are the Beame contact details for customer care?
Call 011 654 8000 or email customercare@beame.co.za. WhatsApp self-service is on 087 240 6262.
How do I get a Beame insurance certificate?
Use the 24/7 WhatsApp self-service line on 087 240 6262, which handles insurance certificates.
How do I cancel my Beame subscription?
Submit the contact form at beam-e.com/contact-us/ and choose the cancellations enquiry type, or email customercare@beame.co.za.
Is Beame the same as Tracker?
No. Beame is a MiX Telematics brand and a different company from Tracker.
Sources
- Beame, Contact us: beam-e.com/contact-us/, read 2026-09-26
- Beame, homepage: beam-e.com, read 2026-09-26
- Beame, Privacy notice: beam-e.com/privacy-notice, read 2026-09-26