Matrix is a South African vehicle tracking and recovery company that provides GPS tracking, stolen vehicle recovery, personal safety services, and fleet solutions. Customers can contact Matrix for account enquiries, technical support, billing questions, installation certificates, and emergency assistance. (Matrix)
This guide contains the latest Matrix Tracker contact details, including customer care numbers, WhatsApp support, email addresses, emergency numbers, and head office information.
Matrix Customer Care Contact Number
Customers can contact Matrix through the following channels:
| Department | Contact Number |
|---|---|
| Main Switchboard | 011 654 8000 |
| Customer Care | 011 654 8090 |
| Theft and Hijacking Emergency Number | 0800 111 322 |
| Recovery Response Centre | 0860 232 631 |
| 24/7 National Operations Centre | 0860 232 632 |
| WhatsApp Self-Service | 087 240 6262 |
Customer care can assist with:
- Subscription enquiries
- Technical support
- Billing queries
- Account updates
- Device transfers
- Change of ownership
- General enquiries
Matrix recommends using WhatsApp for routine self-service requests. (Matrix)
Matrix Email Address
Customers can email Matrix at:
Common reasons to email Matrix include:
- Account changes
- Subscription enquiries
- Billing issues
- Device transfers
- General support
For cancellations, written notice can be sent to:
Early cancellation fees may apply depending on the agreement. (Matrix)
Matrix WhatsApp Support
Matrix provides a 24/7 WhatsApp self-service platform.
WhatsApp Number
087 240 6262
To start, simply send:
“Hi”
Customers can use WhatsApp to:
- Request installation certificates
- Retrieve app login details
- Test their tracking unit
- Manage their account
- Make payments
- Request assistance
WhatsApp support is often the fastest way to handle routine requests. (Matrix)
Matrix Emergency Assistance Number
Theft or Hijacking Emergencies
0800 111 322
This number should only be used for:
- Vehicle theft
- Hijacking
- Emergency recovery situations
Customers should report incidents immediately to improve recovery efforts. (Matrix)
Recovery Response Centre
0860 232 631
24/7 National Operations Centre
0860 232 632
The National Operations Centre provides around-the-clock assistance throughout South Africa. (MiX Telematics)
Matrix Head Office Address
Matrix Vehicle Tracking
Waterfall Office Park, Unit 8
Howick Close
Vorna Valley
Midrand, Gauteng 1686
South Africa
Telephone
011 654 8000
The Midrand office serves as Matrix’s primary operations and customer support centre. (Matrix)
About Matrix Vehicle Tracking
Matrix is a vehicle tracking and recovery brand owned by MiX by Powerfleet. The company provides GPS vehicle tracking, stolen vehicle recovery, personal safety solutions, and fleet management services for motorists and businesses across South Africa. (MiX Telematics)
When Should You Contact Matrix?
Different support channels are best suited to different types of enquiries.
| Need | Best Contact Method |
|---|---|
| Vehicle stolen or hijacked | 0800 111 322 |
| Installation certificate | |
| App login issues | |
| Device testing | |
| Account updates | |
| Billing queries | Customer Care |
| Subscription enquiries | Customer Care |
| General enquiries | Customer Care |
Using the correct contact method can help speed up assistance. (Matrix)
Matrix vs Tracker and Netstar
Matrix is often confused with Tracker and Netstar, but they are separate companies.
| Company | Main Focus |
|---|---|
| Matrix | Vehicle tracking, recovery, and personal safety |
| Tracker | Vehicle tracking and stolen vehicle recovery |
| Netstar | Vehicle tracking and fleet telematics |
| MiX by Powerfleet | Parent company of Matrix |
Although these companies offer similar services, they operate independently and maintain separate products, support teams, and subscription plans. (MiX Telematics)
Matrix Mobile App
Matrix customers can use the Matrix Vehicle Tracking app to:
- View vehicle locations in real time.
- Receive alerts and notifications.
- Request roadside assistance.
- Retrieve login details through WhatsApp support.
Login credentials are normally sent after installation and activation. Customers who forget their login details can request assistance through WhatsApp or customer care. (Matrix)
Frequently Asked Questions
How do I contact Matrix customer care?
Call 011 654 8090 or email [email protected]. (Matrix)
What is the Matrix emergency number?
For theft or hijacking emergencies, call:
0800 111 322. (Matrix)
Does Matrix have WhatsApp support?
Yes. Send “Hi” to 087 240 6262 to access Matrix’s 24/7 self-service platform. (Matrix)
Is Matrix the same as Tracker?
No. Matrix and Tracker are separate companies. Both provide vehicle tracking and recovery services, but they are independent brands.
Does Matrix provide 24/7 support?
Yes. Matrix operates a 24/7 National Operations Centre and offers round-the-clock WhatsApp self-service support. (MiX Telematics)
Can I cancel my Matrix subscription?
Yes. Customers can submit cancellation requests in writing. Early cancellation charges may apply depending on the contract. (Matrix)
How do I transfer my Matrix device to another vehicle?
Contact customer care on 011 654 8090 or email [email protected]. Additional fitment costs may apply. (Matrix)
Can I track my vehicle using the Matrix app?
Yes. The Matrix app allows customers to monitor vehicle locations and receive alerts directly from their smartphones. (MiX Telematics)
Which number should I use for emergencies?
Use the following numbers depending on the situation:
| Situation | Number |
|---|---|
| Theft or hijacking | 0800 111 322 |
| Recovery Response Centre | 0860 232 631 |
| 24/7 National Operations Centre | 0860 232 632 |
| Customer Care | 011 654 8090 |
Prompt reporting can improve vehicle recovery efforts. (Matrix)
Official Matrix Website
For additional information or online support, visit: