Automotive · Contact details
Matrix Tracker Contact Details
For Matrix Tracker contact details in South Africa, the main Matrix contact number is 011 654 8000, while the emergency number for hijacking and theft only is 0800 111 322. Customer care is 011 654 8090, WhatsApp self-service is 087 240 6262 (send “Hi”), and the customer care email is customercare@matrix.co.za. Matrix is the South African consumer vehicle tracking brand of MiX Telematics, with its published office at Waterfall Office Park, Unit 8 Howick Cl, Vorna Valley, Midrand. Matrix car tracker prices published on its site start at R99 a month for Beame, with Bronze at R189, Silver at R219 and Gold at R239 a month. These details were read from matrix.co.za on 17 and 26 September 2026.
Matrix Tracker contact numbers and details
| What you need | Contact |
|---|---|
| Emergency: hijacking or theft only | 0800 111 322 |
| Recovery Response Centre, to report a stolen vehicle | 0860 232 631 |
| Head office and contact page number | 011 654 8000 |
| Customer care: unit tests, updating details, moving your Matrix to another car | 011 654 8090 |
| Cancel a false alarm, or put your vehicle in Service Override | 011 654 8050 |
| WhatsApp self-service, 24/7 | 087 240 6262 (send “Hi”) |
| Customer care email | customercare@matrix.co.za |
| Medical Assist, 24 hours | 010 211 5768 |
| Matrix Assist: Glass Care, Motor Advisor and Bail Assist | 087 144 8448 |
| FireStop fire emergency | 083 622 6026 |
| Cancellations (written notice) | customercare@matrix.co.za, or the contact form’s Cancellations option |
| New subscription (consultant calls you back) | Sign-up form at matrix.co.za/sign-up/ |
| Office address | Waterfall Office Park, Unit 8 Howick Cl, Vorna Valley, Midrand, 1686 |
The number to use depends on what you need. The main Matrix contact page and head office number is 011 654 8000. Matrix’s FAQs give 011 654 8090 for customer care tasks such as testing a unit, updating account details and moving a Matrix unit to another vehicle. For an emergency involving hijacking or theft, Matrix labels 0800 111 322 specifically for that purpose.
Matrix car tracker contact number for theft or hijacking
To report a stolen vehicle, Matrix’s FAQs tell customers to contact the Recovery Response Centre directly on 0860 232 631. You can also use the Matrix app to call the emergency number 0800 111 322, which Matrix labels for hijacking and theft only.
There is a published conflict in Matrix’s own information. Its 24/7 operations centre page prints the recovery number as 0860 232 632 rather than 0860 232 631. If either 0860 number does not connect, the page advises using 0800 111 322. This difference is retained here because the two Matrix sources do not print the same Recovery Response Centre number.
Matrix’s terms, as quoted in its FAQs, require the customer to notify MiX Telematics within sixty minutes of becoming aware that a vehicle was stolen or hijacked. The incident must also be reported to the South African Police Service within 8 hours. If a vehicle is not recovered, Matrix says it remains on a recovery list for 6 months, although MiX Telematics does not guarantee that the vehicle will be recovered.
Matrix Tracker WhatsApp number and self-service
For Matrix WhatsApp self-service, send “Hi” to 087 240 6262. Matrix describes this as a 24/7 self-service option. The WhatsApp route can be used for several common account and tracking tasks.
- Get an insurance certificate, also described as an installation certificate, for your insurer.
- Get your login details for the Matrix app.
- Test your tracking unit.
- Manage your account or make payments.
- Rate Matrix’s service.
Matrix also allows customers to send their full name, contact number, email address and account number as an inbox message on the Matrix Vehicle Tracking Facebook page. Its contact form at matrix.co.za/contact-us/ includes enquiry choices for new sales, accounts, banking details or debit order dates, change of ownership, upgrades and downgrades, repairs, cancellations, updating your information and general customer care.
Matrix customer care number and email
For customer care tasks such as testing your tracking unit, updating your details or moving your Matrix unit to another car, Matrix’s FAQs give 011 654 8090. The customer care email is customercare@matrix.co.za.
Matrix’s own FAQ about difficulty reaching the call centre says high call volumes can mean customers do not get through. It directs customers to the MiX WhatsApp self-service channel on 087 240 6262, to customercare@matrix.co.za, or to a Facebook inbox message that includes the customer’s account number.
For MiX Telematics and Beame support routes, see Matrix MiX Telematics contact details. Beame is sold and supported through the same Matrix channels.
Matrix Tracker account, unit test and service tasks
Matrix gives different contact routes for recurring customer tasks. The instructions below preserve the specific numbers and methods published for testing, servicing, false alarms, personal details and vehicle changes.
- Test your unit monthly: Matrix’s terms ask customers to test the unit every month. Testing can be done through the app, by WhatsApp to 087 240 6262, by email or on 011 654 8090.
- Car going for a service or repairs: call 011 654 8050 to put the vehicle in Service Override so a power-down alert is not triggered. Call again when you collect the vehicle.
- False alarm: Matrix counts not using Service Override, disconnecting the battery without telling Matrix, or pressing the panic button unnecessarily as false alarms. If you trigger one, call 011 654 8050 immediately to cancel it. Do not press the panic button to test it.
- Update personal or emergency contacts: email customercare@matrix.co.za, use the online contact form or call 011 654 8090. Matrix also asks customers to check that their vehicle registration number is correct.
- Selling your car: contact customercare@matrix.co.za or 011 654 8090 to transfer your Matrix to another vehicle. The fitment centre charges you to remove and reinstall the unit, or the new owner can take it over.
- Warranty: the Matrix unit carries a one-year warranty, and repairs after that are for your account.
Matrix Tracker products and assistance numbers
Matrix sells vehicle tracking and stolen vehicle recovery through Bronze, Silver and Gold packages, as well as Matrix Bike, Matrix Commercial and Matrix Plant. Its Beame product is a wireless recovery device that can be fitted to cars, bakkies, motorbikes, trailers, caravans and trucks. Matrix says its recovery solution is approved by all major insurers in South Africa.
Gold includes Roadside Assist, capped at R5 000 per vehicle per year under the benefit table in the FAQs. Matrix Assist costs R59 a month and adds Licence, Fines and Pothole Assist, Glass Care, Motor Advisor and Bail Assist. The published contact number for Matrix Assist services including Glass Care, Motor Advisor and Bail Assist is 087 144 8448.
Medical Assist is listed with the 24-hour number 010 211 5768. MyPanic is an app-based panic button linked to a 24/7 control room. FireStop is a private firefighting service for Matrix and Beame clients at R39 a month in Gauteng, the Free State and KwaZulu-Natal, and its fire emergency number is 083 622 6026.
What do GeoLoc Advanced Alert and Crash Alert do?
GeoLoc Advanced Alert can be switched on and off in the Matrix app and alerts you if the vehicle moves from where you parked it. If the alert appears to indicate theft, the recovery team is dispatched. GeoLoc Advanced Alert is included in Silver and Gold, while Crash Alert is a Gold feature.
Matrix car tracker prices
| Package | Monthly price published by Matrix |
|---|---|
| Beame (wireless recovery) | from R99 |
| Matrix Bronze (MX1) | R189 incl VAT |
| Matrix Silver (MX2) | R219 incl VAT |
| Matrix Gold (MX3) | R239 incl VAT |
| FireStop add-on | R39 incl VAT |
Matrix says the price a customer pays depends on the channel used to subscribe. The listed channels are an insurer, a fitment centre, a dealership, a call centre or directly with MiX Telematics. To subscribe directly, complete the online sign-up form at matrix.co.za/sign-up/ and a consultant will contact you.
How to cancel a Matrix Tracker contract
Matrix does not publish a separate cancellations email or number. Written cancellation notice can be sent to customercare@matrix.co.za, or you can use the contact form at matrix.co.za/contact-us/ and select Cancellations as the enquiry type.
Matrix’s terms set different cancellation conditions depending on the contract and when it is cancelled.
- You must give at least 20 Business Days’ written notice for Cash, Cash-upfront and Bundled options. Cash-upfront customers get no refund.
- After the 36-month contract expires, it runs month to month on 1 calendar month’s notice.
- Contracts concluded electronically or by direct marketing can be cancelled in writing within 7 days.
- You cannot cancel the unit or the add-on services separately. Cancelling ends both.
For natural persons cancelling a Bundled contract during the first 36 months, Matrix publishes the following cancellation penalties.
| Cancelled in | Bronze | Silver | Gold |
|---|---|---|---|
| Months 1 to 12 | R2 500 | R2 700 | R3 400 |
| Months 13 to 24 | R1 500 | R1 700 | R2 400 |
| Months 25 to 36 | R1 000 | R1 300 | R1 800 |
Matrix Tracker office and fitment
Matrix’s published office address is Waterfall Office Park, Unit 8 Howick Cl, Vorna Valley, Midrand, 1686. The current Matrix information does not publish a branch or fitment-centre list and lists no offices in Rustenburg, Cape Town, Nelspruit, Makhado, Springs or the Eastern Cape.
Installations are arranged by a consultant after the customer completes the online sign-up form. Existing customers can use WhatsApp on 087 240 6262 or customercare@matrix.co.za from anywhere.
Matrix Tracker and MiX Telematics
Matrix was established in 1996 and became the South African consumer brand of MiX Telematics in 2008. In 2024 MiX Telematics merged with Powerfleet. This is why Matrix’s FAQs refer to MiX Telematics in its terms and describe 087 240 6262 as the “MiX WhatsApp self-service channel”.
The subscription price can depend on where the customer signs up. Matrix identifies an insurer, a fitment centre, a car dealership, a call centre or a direct subscription with MiX Telematics as possible channels.
Frequently asked questions
What is the Matrix car tracker contact number?
The main Matrix contact and head office number is 011 654 8000. For customer care tasks, Matrix’s FAQs list 011 654 8090.
What are the Matrix Tracker contact details in South Africa?
Use 011 654 8000 for the main contact number, 011 654 8090 for customer care, 087 240 6262 for WhatsApp self-service and customercare@matrix.co.za for customer care by email. The published office is at Waterfall Office Park, Unit 8 Howick Cl, Vorna Valley, Midrand, 1686.
What is the Matrix emergency number?
The Matrix emergency number is 0800 111 322, and Matrix labels it for hijacking and theft only. Its FAQs also list 0860 232 631 for the Recovery Response Centre when reporting a stolen vehicle.
What is the Matrix WhatsApp number?
The Matrix WhatsApp self-service number is 087 240 6262. Send “Hi” to start the self-service process.
How much does a Matrix car tracker cost?
Matrix publishes Beame from R99 a month, Bronze at R189, Silver at R219 and Gold at R239 a month, including VAT. Matrix says the price can differ depending on the channel through which you subscribe.
What is the Matrix cancellation email address?
The cancellation route uses customercare@matrix.co.za. Matrix has no separate cancellations email, and its terms require at least 20 Business Days’ written notice for Cash, Cash-upfront and Bundled options.
Is there a Matrix branch near me?
Matrix publishes only its Midrand office. Installations are arranged after the online sign-up form is completed, while existing customers can WhatsApp “Hi” to 087 240 6262.
What is Matrix MX3?
MX3 is the Gold package in Matrix’s terms. MX1 is Bronze and MX2 is Silver. Gold costs R239 a month and includes Crash Alert and GeoLoc Advanced Alert.
Sources
- Matrix Contact Us, Frequently Asked Questions and About Us pages, matrix.co.za, read 17 September 2026
- Matrix stolen vehicle recovery, Matrix Assist, MyPanic and FireStop pages, matrix.co.za, read 17 September 2026
- Matrix Contact Us and Frequently Asked Questions pages, matrix.co.za, read 26 September 2026
- Matrix Compare Tracking Solutions page, matrix.co.za/compare-tracking-solutions/, read 26 September 2026
- Matrix terms and conditions, matrix.co.za/matrix-tcs/, read 26 September 2026