Tracker is one of South Africa’s leading vehicle tracking and stolen vehicle recovery companies. Whether you need emergency assistance after a hijacking, roadside support, account help, or technical assistance, having the correct Tracker contact details can help you get support quickly.
This guide covers Tracker’s customer service numbers, emergency contacts, email addresses, fitment centres, and answers to frequently asked questions. (Payload Website Template)
Tracker Contact Details
| Service | Contact Details |
|---|---|
| Customer Support | 0860 60 50 40 |
| Local Contact Centre | 011 243 6605 |
| International Customer Contact Centre | 0860 67 57 47 |
| Emergency Number (24/7) | 080 013 2323 |
| Roadside Assistance (24/7) | 086 111 8729 |
| Consumer Email | [email protected] |
| Business Support Email | [email protected] |
| Home Support Email | [email protected] |
| Website | www.tracker.co.za |
Tracker provides support for emergencies, technical issues, account enquiries, and roadside assistance through its customer care channels. (Payload Website Template)
Tracker Emergency Numbers
If your vehicle is stolen or hijacked, immediate action is important. Tracker operates a 24-hour emergency centre to assist customers and coordinate recovery efforts.
Vehicle Theft or Hijacking Emergency
080 013 2323
Roadside Assistance
086 111 8729
Roadside assistance can help with mechanical breakdowns, flat tyres, battery failures, lockouts, towing arrangements, and fuel shortages.
Customer Support
0860 60 50 40
Customers can use this number for billing questions, account updates, subscription enquiries, and technical support. (Payload Website Template)
About Tracker South Africa
Founded in 1996, Tracker has become one of South Africa’s best-known vehicle recovery and telematics companies. The company serves private motorists and businesses through vehicle tracking, fleet management, roadside assistance, and app-based vehicle monitoring services.
Today, Tracker protects more than one million vehicles and works with consumers, fleet operators, vehicle dealers, and insurers across South Africa. (Payload Website Template)
Common Reasons Customers Contact Tracker
Customers contact Tracker for many reasons. Some require urgent assistance after theft or hijacking incidents, while others need help with billing enquiries, technical support, app access, installation bookings, or insurance documentation.
Business customers frequently contact Tracker regarding fleet management solutions, while private motorists often require roadside assistance or support with transferring devices to another vehicle. (Payload Website Template)
Tracker Products and Services
Tracker provides services for both private motorists and businesses, and different customers use them in different ways.
Families often rely on Tracker’s roadside assistance when they experience a flat battery, tyre puncture, or mechanical breakdown while travelling. Having access to emergency support can provide peace of mind during unexpected situations.
Private vehicle owners commonly use Tracker Connect to check vehicle locations, view trip history, and receive notifications through the mobile app. Parents may also use these features to monitor family vehicles.
Businesses and fleet operators use Tracker’s fleet management services to monitor vehicles, improve route planning, manage driver behaviour, and reduce operating costs.
Tracker’s stolen vehicle recovery service remains one of its most widely used offerings and is designed to help customers recover vehicles after theft or hijacking incidents. (Payload Website Template)
Tracker Connect App
Tracker Connect allows customers to manage their vehicles remotely through a smartphone.
Users can view vehicle locations, access trip history, monitor speed and odometer readings, and receive service reminders. The app also allows customers to share journeys with family members and activate In-App Car Guard for additional security.
Many vehicle owners use the app daily to monitor vehicles and receive alerts when travelling. (Google Play)
Find a Tracker Fitment Centre
Tracker operates approved fitment centres throughout South Africa.
Customers commonly visit these centres when purchasing a new vehicle, replacing older tracking equipment, transferring a device to another vehicle, or resolving technical issues. In some cases, damaged units may also need replacement.
Before visiting, customers should arrange an appointment and have identification, vehicle registration documents, and relevant account information available. Locations for approved fitment centres can be found through Tracker’s website. (Payload Website Template)
Before You Call Tracker
Having important information available before contacting Tracker can help speed up the support process.
For general enquiries, customers should have their vehicle registration number, account number, identification details, and contact information available. This allows customer support agents to verify ownership and access records more quickly.
During theft or hijacking emergencies, customers should also provide their current location and any information that may assist recovery teams. Being prepared can help reduce delays when urgent support is needed.
What Happens After a Theft or Hijacking?
If your vehicle is stolen or hijacked, you should immediately call Tracker’s emergency number on 080 013 2323.
Once the incident has been reported, Tracker activates its recovery procedures and begins monitoring the vehicle. Recovery teams work with law enforcement authorities to improve the chances of locating the vehicle.
Customers receive updates throughout the process and may need to provide information required by their insurer when opening a claim. While no recovery can be guaranteed, active tracking systems improve the chances of successful recovery. (Payload Website Template)
What Happens If You Sell Your Vehicle?
Selling your vehicle does not necessarily mean you must cancel your Tracker service.
Customers who are buying another vehicle may be able to transfer the contract and have a new tracking unit installed. An appointment is normally required, and installation fees may apply.
If the buyer wishes to continue with Tracker services, ownership of the contract may be transferred to the new owner. Customers who no longer need the service may also request cancellation, although settlement charges could apply depending on the contract terms.
Contacting Tracker before selling your vehicle can help determine which option is most suitable. (Payload Website Template)
Tracker vs Other Vehicle Tracking Companies
Tracker is one of several vehicle tracking companies operating in South Africa and should not be confused with competitors that offer similar services.
| Company | Main Focus |
|---|---|
| Tracker | Vehicle recovery, roadside assistance, fleet management |
| Cartrack | Vehicle tracking and fleet management |
| Netstar | Vehicle recovery and telematics |
| Matrix | Vehicle tracking and insurance telematics |
| Ctrack | Commercial fleet management |
Although these companies provide similar services, they operate independently and maintain separate customer support centres, mobile apps, fitment networks, and subscription plans. Customers should always contact the provider installed in their vehicle. (Netstar)
Frequently Asked Questions
What is Tracker’s emergency number?
Tracker’s 24-hour emergency number for theft and hijacking incidents is 080 013 2323. (Payload Website Template)
What is Tracker’s customer care number?
Customers can contact Tracker customer support on 0860 60 50 40. (Payload Website Template)
Does Tracker offer roadside assistance?
Yes. Tracker provides roadside assistance through 086 111 8729. (Payload Website Template)
Does Tracker have a mobile app?
Yes. Tracker Connect allows customers to view vehicle locations, trip history, notifications, and emergency support functions from their smartphones. (Google Play)
Where can I install a Tracker device?
Tracker has approved fitment centres throughout South Africa where customers can arrange installations, inspections, upgrades, and transfers. (Payload Website Template)
Does Tracker provide fleet management services?
Yes. Tracker offers fleet management and telematics solutions for businesses and commercial fleet operators. (Payload Website Template)
Conclusion
Tracker provides 24-hour support for theft emergencies, roadside assistance, technical issues, and account enquiries. Whether you need help after a hijacking, support with the Tracker Connect app, or assistance transferring a device to another vehicle, Tracker offers several ways to get help.
To avoid delays during emergencies, it is a good idea to save the Tracker emergency number (080 013 2323) and customer care number (0860 60 50 40) on your phone so assistance is readily available when you need it most.