Automotive · Contact details
Tracker Contact Details
For Tracker contact details in South Africa, the main Tracker contact number for client support is 0860 60 50 40, while the emergency number for a stolen or hijacked vehicle is 0800 13 23 23. For a breakdown, use Tracker Roadside Assistance on 086 111 8729. The Local Contact Centre is 011 243 6605. Tracker also provides online contact and callback forms for account, billing, technical, installation and other queries. These details were read from Tracker’s Contact, Locate Us and Support pages on tracker.co.za on 14 September 2026.
Tracker contact numbers and contact details
| What you need | Contact |
|---|---|
| Stolen or hijacked vehicle: Local Emergency Number (24/7) | 0800 13 23 23 |
| Roadside Assistance (24/7) | 086 111 8729 |
| Client Support | 0860 60 50 40 |
| Local Contact Centre | 011 243 6605 |
| International Customer Contact Centre | 086 067 5747 |
| Online queries and callback requests | Contact form at tracker.co.za/contact |
| Head office | 340 Republic Road, Darrenwood, Gauteng |
The right Tracker number depends on what you need. Use Client Support for account, billing and technical queries. Use the emergency line for a stolen or hijacked vehicle, and Roadside Assistance for a breakdown. Tracker’s website also provides online options for people who want to submit a query or request a callback instead of phoning.
Tracker customer service number
The Tracker customer service number for Client Support is 0860 60 50 40. Tracker directs account, billing and technical queries to this line. The Local Contact Centre number is 011 243 6605, while the International Customer Contact Centre is 086 067 5747.
Client Support is also the number Tracker gives for several support tasks. If you did not receive login details after installation because of a system issue, call 0860 60 50 40. If your MyTracker password is not working, Tracker says the default password expires after 48 hours if it is not changed. You can reset it on the MyTracker website or the Tracker Connect App, or call the same Client Support number.
If you are receiving too many driver alert SMSes, Tracker says to call Tracker Product Support on 0860 60 50 40 and select options 2, 1 and 2.
Tracker emergency contact for a stolen or hijacked vehicle
For a stolen or hijacked vehicle, call Tracker’s National Emergency Contact Centre on 0800 13 23 23. Tracker describes this as its 24/7 National Emergency Contact Centre. The Tracker contact page also writes the same number as 080 013 2323.
Tracker’s FAQ says not to use the Assist Button in your vehicle to activate stolen vehicle recovery. The Assist Button is for roadside and medical emergencies, including punctures, flat batteries and running out of fuel. If you press the Assist Button by accident, Tracker says it will call you to check that everything is fine.
Tracker also explains that its Monitoring Control Centre may contact an emergency contact when an alert signal comes from the vehicle. If that person cannot confirm that the vehicle is safe, the National Emergency Control Centre contacts them to activate recovery under verification. The account holder is an emergency contact by default. Under South Africa’s privacy laws, only people nominated by the account holder can deal with the account, so a caller without that authority may be turned away.
Tracker Roadside Assistance number
For a breakdown, Tracker Roadside Assistance is 086 111 8729. Tracker lists this service as available 24/7. The Assist Button can also be used for roadside and medical emergencies such as punctures, flat batteries and running out of fuel, but Tracker says it must not be used to activate stolen vehicle recovery.
Contacting Tracker online
Tracker’s contact page provides “Contact us” and “Let us contact you” options for personal and business customers. Choose a topic and a Tracker team member will get in touch. The contact form is at tracker.co.za/contact.
The listed online topics include updating bank details, updating personal or vehicle details, financial, account and invoice queries, trip log reports, technical assistance, installation certificates, Tracker web and app support, contract period enquiries, installation enquiries, switching products or change of ownership, and requesting a subscription cancellation. For a new quote, Tracker provides a “Call me for a quote” option on the website.
Tracker fitment centre near me
To find a Tracker fitment centre near you, use the Locate Us map at tracker.co.za/locate-us. The map can be searched by province, city or suburb, or by your current location. Its Fitment Centres tab lists independent installation workshops and includes a filter for Exclusive Fitment Centres, which Tracker describes as certified Tracker-exclusive installation facilities.
The map also has filters for centres open now and near you. Open a centre on the map to see its address, directions and phone number. Tracker’s FAQ says its tracking devices can be fitted to all makes and models of passenger, commercial and heavy goods vehicles. For safety reasons, Tracker does not disclose where in the vehicle the unit is fitted.
Tracker offices in South Africa
Tracker’s Locate Us map lists 15 Tracker Connect (Pty) Ltd offices. The Head Office entry shows 340 Republic Rd, Darrenwood, Gauteng and the number 0860 605 040. The full office list shown by Tracker is below.
| Office | Address | Phone |
|---|---|---|
| Head Office | 340 Republic Rd, Darrenwood, Gauteng | 0860 605 040 |
| Pretoria | 92 Koranna Ave, Pretoria, Gauteng | 0861 298 005 |
| Vereeniging | 119 General Hertzog Road, Vereeniging, Gauteng | 0860 111 316 |
| Cape Town | Nordic Park, 15 Boundary Rd, Century City, Western Cape | 0860 000 513 |
| Durban | 74 Prince Mhlangane Road, Avoca, KwaZulu-Natal | 031 569 1599 |
| Pietermaritzburg | 24 Montrose Park Blvd, Pietermaritzburg, KwaZulu-Natal | 0860 111 320 |
| Richards Bay | 68 Dollar Drive, Richards Bay, KwaZulu-Natal | 0860 111 324 |
| Port Elizabeth | 54 Pickering Street, Gqeberha, Eastern Cape | 041 816 1600 |
| East London | 19 Beach Rd, Nahoon, Eastern Cape | 043 813 0500 |
| Bloemfontein | 146 Nelson Mandela Avenue, Westdene, Free State | 0860 111 308 |
| Kimberley | 38A Long St, Kimberley, Northern Cape | 0860 111 314 |
| Polokwane | 114 Marshall St, Polokwane, Limpopo | 0860 111 321 |
| Nelspruit | 4 Cascades Close, Riverside, Mpumalanga | 0860 111 319 |
| Middelburg | Cnr Samora Machel Street and Spring Street, Ext 33, Middelburg, Mpumalanga | 0860 111 318 |
| Rustenburg | 215 Beyers Naude Drive, Rustenburg, North West | 0860 111 325 |
Tracker installation certificates and trip logs
For an installation certificate for your insurer, Tracker says to log in at tracker.co.za, open the vehicle’s Details menu, click the settings icon and choose “Email installation certificate to the contract owner”.
For trip log reports, log in on the website, open the vehicle’s Details menu, choose Trip Logbook, select a date range and export it. The Tracker Connect App shows a summary of recent trips.
Tracker banking details and billing
Tracker’s FAQ lists its bank account as First National Bank, account number 58860026261, branch number 255005, with your Tracker account number as the reference. It also says you can pay by SnapScan.
Tracker warns about fraudulent emails claiming that its bank details have changed. It asks customers to confirm any change in person or by phoning a Tracker representative before paying. Subscriptions are paid a month in advance, so the first debit order includes the first full month plus a pro rata amount from the installation date. Tracker uses DebiCheck only if a normal debit order is returned unpaid, capped at five months’ subscription.
Frequently asked questions
What is the Tracker contact number in South Africa?
The Tracker contact number for Client Support is 0860 60 50 40. The Local Contact Centre is 011 243 6605, and the International Customer Contact Centre is 086 067 5747.
What is the Tracker customer service number?
For Tracker customer service relating to account, billing and technical queries, use Client Support on 0860 60 50 40.
What is the Tracker emergency contact number?
For a stolen or hijacked vehicle, call the National Emergency Contact Centre on 0800 13 23 23. Tracker’s contact page also writes this number as 080 013 2323.
How do I contact Tracker for a breakdown?
For a breakdown, call Tracker Roadside Assistance on 086 111 8729. Tracker lists Roadside Assistance as available 24/7.
How can I contact Tracker online?
Tracker provides “Contact us” and “Let us contact you” options at tracker.co.za/contact. The form covers personal and business queries including accounts, invoices, technical assistance, installation, certificates, product changes and cancellation requests.
Sources
- Tracker Contact page, tracker.co.za/contact, read 14 September 2026
- Tracker Locate Us map (Fitment Centres and Tracker Offices), tracker.co.za/locate-us, read 14 September 2026
- Tracker Support FAQs, tracker.co.za/support, read 14 September 2026