Automotive · Contact details
Tracker Connect Contact Details
The Tracker Connect contact details split by purpose: emergencies on 0800 132 323 and roadside assistance on 086 111 8729, both available 24 hours a day, seven days a week, with client support on 0860 605 040 and the local contact centre on 011 243 6605 for account, billing and product matters. International callers use 0860 675 747. Knowing which number is which before an incident is the whole point.
Tracker provides stolen vehicle recovery, telematics and fleet services in South Africa. Its business combines a device fitted to the vehicle, a monitoring and recovery operation, and in some products a data service reporting on driving and vehicle use.
Tracker Connect contact details at a glance
| Route | Details |
|---|---|
| Local emergency number, 24 hours a day | 0800 132 323 |
| Roadside assistance, 24 hours a day | 086 111 8729 |
| Client support (account, billing and product matters) | 0860 605 040 |
| Local contact centre | 011 243 6605 |
| International customer contact centre | 0860 675 747 |
| Online: contact form and call-back request on the Tracker website | Subscription cancellation among the request types it offers |
Tracker publishes the emergency and roadside numbers as available 24 hours a day, seven days a week. The client support and contact centre numbers are for account, billing and product matters and are not the route for a vehicle incident in progress.
Tracker Connect emergency and roadside numbers
The recovery operation is what the emergency number reaches. Tracker works alongside the South African Police Service on recoveries, and the two run in parallel rather than one replacing the other, so a stolen vehicle must be reported to both. Store the emergency number in the phone of every driver of the vehicle, not just the account holder’s: a theft or hijacking is reported by whoever is present, and that is frequently not the person who signed the contract.
Both of those lines are the only ones Tracker publishes as continuously available, so they are the numbers to keep where a passenger can find them.
Tracker client support and the contact form
Client support on 0860 605 040 and the local contact centre on 011 243 6605 handle subscription, billing and product questions. Tracker’s contact form also lists subscription matters explicitly, including changes of ownership and subscription cancellation, and cancellation in particular usually has notice terms attached to it. Appointment-based matters such as an installation, refitting after a repair or a windscreen replacement, or a fitment certificate for your insurer, go through the contact form rather than the emergency line, because the product depends on a unit fitted to the vehicle. If you are cancelling, use the form’s cancellation option so there is a written record; a cancellation that stops a recurring debit order is hard to prove on a phone call alone.
Where Tracker is and what its contact centre hours are
Tracker does not publish contact centre operating hours for its client support line, though it publishes the emergency and roadside numbers as continuously available. Its contact page gives no walk-in address, but the Locate Us map lists 15 Tracker offices, including the head office at 340 Republic Road, Darrenwood, on 0860 605 040. Only the emergency and roadside numbers should be assumed to work outside business hours.
Fitment and technical work is generally arranged through Tracker rather than at a branch you visit, and a device that has failed is usually only discovered when it is needed, so use any test facility the product offers.
What to have ready and how to keep the response fast
Have the vehicle registration, the VIN and your contract or account number ready. Tracker will verify you as the account holder before acting on a vehicle, which is a protection rather than an obstruction. Keep the contact numbers on your account current as well: a theft alert is verified by calling the numbers on file, and an out-of-date number is a common cause of a delayed response.
When a Tracker matter is not resolved
Private security and vehicle recovery providers in South Africa are regulated by the Private Security Industry Regulatory Authority, which handles complaints about registered security businesses. Contractual and billing disputes fall under general consumer protection through the National Consumer Commission.
Frequently asked questions
What is the Tracker Connect contact number?
Client support is on 0860 605 040 and the local contact centre on 011 243 6605. For an incident in progress, use the 24-hour emergency line on 0800 132 323 or roadside assistance on 086 111 8729.
Which Tracker number do I call in an emergency?
Call the local emergency number on 0800 132 323, available 24 hours a day, seven days a week, and also report the theft to the South African Police Service. The two run in parallel rather than one replacing the other.
Does Tracker have 24 hour support?
Tracker publishes the emergency number (0800 132 323) and the roadside assistance number (086 111 8729) as available 24 hours a day, seven days a week. It does not publish contact centre operating hours for client support on 0860 605 040, so only the emergency and roadside lines should be assumed to work outside business hours.
How do I cancel my Tracker subscription?
Use the cancellation option in the contact form on the Tracker website, so there is a written record; a cancellation that stops a recurring debit order is hard to prove on a phone call alone. Cancellation usually has notice terms attached, and client support on 0860 605 040 handles subscription matters.
Where is Tracker’s head office?
The Locate Us map lists the head office at 340 Republic Road, Darrenwood, on 0860 605 040, among 15 Tracker offices. Tracker’s contact page gives no walk-in address, and fitment and technical work is generally arranged through Tracker rather than at a branch you visit.
Sources
Contact details were checked against Tracker’s own contact page, tracker.co.za/contact, on 30 August 2026. Routes Tracker does not publish are not listed here.