Car Tracker Contact Details (2026)
Looking for Car Tracker contact details? This article refers specifically to Cartrack, one of South Africa’s largest vehicle tracking and fleet management companies. Whether you need emergency assistance after a theft or hijacking, technical support, billing help, or installation enquiries, having the correct contact information can save valuable time.
Cartrack provides vehicle tracking, stolen vehicle recovery, driver safety solutions, fleet management technology, and mobile app access for private motorists and businesses throughout South Africa.
If you’re comparing providers, you may also be interested in our guides to Tracker Contact Details, Netstar Contact Details, and Matrix Contact Details.
Cartrack Contact Information
| Department | Contact Details |
|---|---|
| Customer Service | 011 250 3000 |
| Emergency Control Room | 011 250 3000 |
| Alternative Emergency Number | 010 141 3890 |
| Customer Support Email | [email protected] |
| Consumer Sales | 086 133 3736 |
| Corporate Sales | 010 141 0168 |
| Website | www.cartrack.co.za |
| Weekday Hours | 08:00 – 18:00 |
| Saturday Hours | 08:00 – 13:00 |
Common Reasons Customers Contact Cartrack
Customers typically contact Cartrack for:
- Reporting a stolen or hijacked vehicle.
- Technical support and troubleshooting.
- Billing and subscription enquiries.
- Installation appointments.
- Vehicle transfers.
- Requesting installation certificates.
- Updating account information.
- Mobile app assistance.
- Fleet management enquiries.
Emergency Assistance
Cartrack operates a 24-hour emergency control room that assists customers during thefts, hijackings, breakdowns, and other emergencies.
What to Do If Your Vehicle Is Stolen
- Contact Cartrack immediately on 011 250 3000.
- Provide your vehicle registration number and details.
- Report the incident to SAPS and obtain a case number.
- Inform your insurer.
- Cooperate with the recovery team while they track the vehicle.
The sooner a theft is reported, the greater the chance of successful recovery.
Services Offered
Cartrack offers more than traditional vehicle tracking.
Stolen Vehicle Recovery
Cartrack uses dedicated air and ground recovery teams that work with law enforcement agencies to recover stolen and hijacked vehicles. The company reports that it has recovered more than 100,000 vehicles over the last decade.
Anti-Jamming Technology
Vehicle thieves often use signal jammers to interfere with GPS devices. Cartrack uses anti-jamming technology and Cartrack Tag devices to provide an additional layer of protection.
Fleet Management Solutions
Businesses can manage:
- Vehicle locations.
- Fuel usage.
- Driver behaviour.
- Maintenance schedules.
- Route planning.
- Productivity reports.
Businesses evaluating fleet management solutions can also compare Cartrack with Netstar and Tracker, both of which provide telematics and vehicle recovery services.
Driver Monitoring
Cartrack’s telematics platform helps businesses identify harsh braking, speeding, and unsafe driving habits, improving road safety and reducing operating costs.
AI-Powered Cameras
AI dash cameras help detect fatigue, distraction, and risky driving behaviour. Video footage can also assist with accident investigations and driver training.
Mobile App, Trip History and Notifications
The Cartrack app allows customers to:
- Monitor vehicle locations in real time.
- View trip history.
- Share live locations.
- Receive alerts and notifications.
- Access emergency features.
What Makes Cartrack Different?
South Africa has several major vehicle tracking providers, including Tracker, Netstar, Matrix, and Cartrack. Although all provide vehicle security solutions, Cartrack distinguishes itself through several technologies and services.
Nationwide Recovery Teams
Cartrack operates air and ground recovery teams supported by a 24/7 control room.
Advanced Anti-Jamming Technology
Backup technologies help maintain vehicle visibility even when criminals attempt signal interference.
AI Safety Features
Driver monitoring cameras and telematics tools provide additional safety and fleet management capabilities.
Mobile App Functionality
Customers can access GPS locations, trip history, notifications, and emergency services from a smartphone.
Fleet Management Solutions
Businesses can manage large vehicle fleets through one integrated platform.
How to Contact the Right Department
| Query | Best Contact Method |
|---|---|
| Vehicle stolen | Emergency Control Room |
| Technical support | Customer service |
| Billing enquiries | Customer support |
| Installation booking | Sales department |
| Fleet management | Corporate sales |
| Subscription changes | Customer service |
| App support | Client services |
Frequently Asked Questions
How do I report a stolen vehicle?
Call 011 250 3000 immediately and follow the instructions provided by the emergency control room.
Is the emergency line available 24 hours a day?
Yes. Cartrack’s control room operates 24 hours a day, seven days a week.
Can I contact Cartrack by email?
Yes. Customer enquiries can be sent to:
How do I transfer my Cartrack device to another vehicle?
Contact customer support to arrange professional removal and installation in your new vehicle.
What should I do if my vehicle goes in for repairs?
Notify Cartrack so that the tracking unit can be placed into maintenance mode. After repairs are completed, the system can be reactivated and tested.
How do I obtain my installation certificate?
You can request an installation certificate by calling customer support or sending an email to [email protected].
How do I test if my tracking device is working?
Open the Cartrack mobile app to confirm your vehicle location. You can also contact the control room to perform a complete system test.
What happens if someone tampers with the tracking device?
Cartrack devices include anti-jamming and tamper detection capabilities. Suspicious activity can trigger alerts that help improve recovery chances.
Does Cartrack have a mobile app?
Yes. The app provides live tracking, trip history, alerts, and other security features.
Customers comparing services may also want to see the support options offered by Tracker, Netstar, and Matrix.
Can businesses use Cartrack services?
Yes. Cartrack provides fleet management and telematics solutions for businesses of all sizes.
Other Vehicle Tracking Companies in South Africa
If you are comparing vehicle tracking providers, you may also find these guides useful:
- Tracker Contact Details
- Netstar Contact Details
- Matrix Contact Details
- Cartrack Contact Details
- Vehicle Tracking Companies in South Africa
Conclusion
Cartrack provides customer support, emergency response services, stolen vehicle recovery, and fleet management solutions throughout South Africa. Whether you need assistance with billing, technical support, installations, or account management, keeping these contact details readily available can save time when help is needed.
For added peace of mind, save Cartrack’s emergency numbers on your phone and contact the company immediately in the event of theft or hijacking. Rapid reporting significantly improves the chances of successful vehicle recovery.