Car Tracker Kimberley Contact Details

Two different companies answer to “car tracker” in Kimberley, and only one of them has an address in the city. Tracker has a Northern Cape office at 38A Long Street and an approved fitting centre further up the same street. Cartrack, the other company people mean, has no Kimberley address and no branch number at all.

Tracker in Kimberley

• Tracker Connect (Pty) Ltd — Kimberley: 38A Long Street, Stand 277, Kimberley. Number listed on the locator: 0860 111 314. Open Monday to Friday, 08:00 to 17:00.
• NC Audio and 4×4 (Pty) Ltd, an approved Tracker fitting centre: 83A Long Street, Kestellhof, Kimberley 8301. Telephone 053 861 2888. Open Monday to Friday, 08:30 to 16:30.

Note that Tracker’s own locator prints the postal code for the Kimberley office as 6045. That is a Gqeberha code, not a Kimberley one — Kimberley is 8301. Use the street address rather than the code if you are posting anything.

Tracker national numbers

• Emergency, 24 hours, if a vehicle has been taken: 0800 132 323
• Roadside assistance, 24 hours: 0861 118 729
• Client support: 0860 605 040. Contact centre: 011 243 6605

The Kimberley office and the fitting centre keep office hours. The emergency line does not, and it is the only number that matters in the first ten minutes after a theft.

Cartrack has no Kimberley branch

Cartrack does not publish a branch address or a branch telephone number anywhere on its South African site, for Kimberley or anywhere else. Its registered address is 13 Keyes Avenue, Rosebank, and fitments are booked nationally rather than through a depot.

• Theft or hijacking, 24 hours: 011 250 3000 and choose option 1, or 010 141 3890 and choose option 2
• Client services: 011 250 3000 or clientservices@cartrack.com, weekdays 08:00 to 18:00 and Saturdays 08:00 to 13:00
• Escalations, if client services has not resolved it: escalations@cartrack.com

Which one do you actually have

Check the paperwork or the debit order on your bank statement rather than guessing. Tracker Connect and Cartrack are separate businesses with separate emergency numbers, and dialling the wrong one during a theft wastes the only part of the process where speed changes the outcome. If your unit was fitted in Kimberley by NC Audio and 4×4, it is a Tracker unit — that centre fits Tracker exclusively.