Automotive · Support
Tracker Cancellation Contact Details
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To cancel a Tracker subscription, call Tracker Client Support on 0860 60 50 40, choose “Request subscription cancellation” on the contact form at tracker.co.za/contact, or give written notice to info@tracker.co.za. Tracker Connect (Pty) Ltd is a South African vehicle tracking and recovery company based in Darrenwood, Johannesburg.
This page covers cancelling a consumer (“Me and My Family”) Tracker contract, based on Tracker’s consumer terms and conditions dated July 2026. Business clients have separate terms. Tracker is not Cartrack, which is a different company. For Tracker’s other numbers, see the main Tracker contact details page.
Tracker cancellation contact details at a glance
| Route | Details |
|---|---|
| Client Support / contact centre (cancellations, contract queries) | 0860 60 50 40 |
| Local Contact Centre | 011 243 6605 |
| International Customer Contact Centre | 086 067 5747 |
| Contact form: “Request subscription cancellation” option | tracker.co.za/contact |
| Email for notices (incl. written notice) | info@tracker.co.za |
| Physical address for notices (hand or courier) | Tracker Connect (Pty) Ltd, Stonemill Office Park, 340 Republic Road, Darrenwood, 2194 |
| Online account (update details) | app.tracker.co.za |
Official Tracker cancellation route
Tracker accepts cancellation notice in three ways: the “Request subscription cancellation” option on its contact form, a call to Client Support on 0860 60 50 40, or written notice by email to info@tracker.co.za. Notices can also be delivered by hand or courier to Tracker Connect (Pty) Ltd, Stonemill Office Park, 340 Republic Road, Darrenwood, 2194. The Local Contact Centre is on 011 243 6605, and the International Customer Contact Centre is on 086 067 5747.
How and when your contract ends depends on its type:
- Month-to-month: ends on one calendar month’s notice. Tracker must receive the notice on or before the first day of a month for the agreement to end at the end of that month.
- 36-month: can be ended early with one calendar month’s notice, but early cancellation costs apply. The cost is a fixed amount that depends on whether you cancel in year one, two or three. On an extended 36-month agreement for the same vehicle, a fixed admin fee applies.
- After 36 months: the agreement does not end automatically. It rolls onto month-to-month until you give a calendar month’s written notice.
What you need before contacting Tracker
Check your application or contract to see which agreement you have: month-to-month, 36-month or prepaid 36-month. On a 36-month contract, ask Tracker for the settlement amount, which it bases on the remaining term.
Special cases:
- Selling the car: the sale does not end the contract. Tell Tracker at least three days before handover. You can transfer the contract to your next vehicle (a service fee applies), let the new owner take over the remaining term, or cancel with early cancellation costs.
- Stolen or hijacked and not recovered: the agreement ends at the end of the month after the theft, and no early cancellation costs apply.
- Written off or repossessed: tell Tracker immediately.
- Cooling-off: only where the agreement came from direct marketing, you can cancel within 5 days.
Tracker also offers “Cancellation and new contract”: a new 36-month contract with a reduced settlement fee, depending on the remaining term.
Step-by-step cancellation process
- Check your agreement type on your application or contract.
- Give Tracker one calendar month’s notice through the contact form option “Request subscription cancellation”, by calling 0860 60 50 40, or in writing to info@tracker.co.za.
- Make sure the notice reaches Tracker on or before the 1st of the month, so the cancellation takes effect at that month’s end.
- On a 36-month contract, ask for the settlement amount based on the remaining term.
- If you are cancelling because the car was sold, stolen, written off or repossessed, tell Tracker immediately (if sold, at least 3 days before handover).
Escalation route
Tracker does not publish a separate escalation line for cancellations. If a call does not settle it, send written notice to info@tracker.co.za, or by hand or courier to the Darrenwood address, and keep proof of the date it was sent, because the notice date decides when your contract ends.
For other vehicle tracking companies, browse the automotive hub or the automotive directory T listings.
Frequently asked questions
What is the Tracker cancellation contact number?
Call Client Support on 0860 60 50 40, or use the “Request subscription cancellation” option on tracker.co.za/contact.
How much notice does Tracker need to cancel?
One calendar month. The notice must reach Tracker on or before the 1st of a month for the contract to end at the end of that month.
Does my Tracker contract end after 36 months?
No. It rolls onto month-to-month until you give a calendar month’s written notice.
Do I pay a cancellation fee if my car is stolen?
No. If the vehicle is stolen or hijacked and not recovered, the agreement ends at the end of the following month with no early cancellation costs.
Sources
- Tracker, Contact: tracker.co.za/contact, read 2026-09-25
- Tracker, Consumer terms and conditions: tracker.co.za/documents/tracker-consumer-terms-and-conditions, read 2026-09-25
- Tracker, Support: tracker.co.za/support, read 2026-09-25
- Tracker, Home page: tracker.co.za/, read 2026-09-25