Fidelity does not publish a separate telephone number for its vehicle tracking service. Tracking sits within Fidelity Services Group, and the group’s published contact routes are the ones that apply.
Official contact channels
- Fidelity Services Group main contact: 086 12 12 999
- Crime tip-offs, escalation and 24/7 support: SMS, WhatsApp or CallMe on 083 939 0300
- Tip-offs telephone: 0860 649 291
- Intelligence reports, including licence plate recognition checks: [email protected]
This page does not list a tracking-only number, because Fidelity does not publish one. Numbers circulating on directory sites for Fidelity tracking are not sourced from the company’s own website and are not repeated here.
The 24/7 support centre is the relevant route for a vehicle incident. Fidelity specifically lists licence plate recognition checks and the loading of vehicles of interest among what that centre handles, which is the tracking-adjacent function it does publish.
What this organisation provides
Vehicle tracking in South Africa combines a device fitted to the vehicle with a monitoring centre and, where a provider offers it, a recovery capability. Fidelity’s security operation includes vehicle-related services alongside armed response and guarding, and the group’s control room infrastructure is what underpins them.
If your tracking service was sold through a vehicle dealership, a finance house or an insurer, the contract may sit with that party rather than directly with the security provider. Check the agreement before assuming who to contact — this is a common source of confusion with tracking products, which are frequently bundled at the point of vehicle purchase.
Address and operating information
Fidelity does not publish operating hours for administrative queries or a public walk-in address for tracking services. It publishes a branch locator for local service, and the support centre as continuously available.
For a stolen vehicle, the immediate priorities are the police and the monitoring centre, in that order — a case number is required for an insurance claim and is easier to obtain at the time.
Support and escalation routes
Because tracking is frequently bundled at the point of vehicle purchase, many people do not know which company actually monitors their vehicle. The subscription line on a bank statement is usually the quickest way to identify the provider before an incident forces the question.
Have the vehicle registration, the VIN and your contract or account number ready. A monitoring centre will verify you as the account holder before acting on a vehicle, which is a protection rather than an obstruction.
Keep the contact numbers on your account current, since a theft alert is verified by calling them. Test the device periodically if the provider offers a test facility, because a fitted unit that has failed is generally only discovered when it is needed.
Private security providers are regulated by the Private Security Industry Regulatory Authority, which handles complaints about registered security businesses. Contractual disputes fall under general consumer protection through the National Consumer Commission.
Sources
Contact details on this page were checked against the Fidelity Services Group website, fidelity-services.com, on 30 August 2026. Fidelity publishes no tracking-specific contact number, and none is invented here.