Automotive · Contact details
Netstar Contact Details
The Netstar contact number for car tracker, tracking device, customer service, sales and account queries is 0860 12 24 36. For a stolen or hijacked vehicle, use the Netstar emergency number 0800 11 22 22. The same 0860 12 24 36 number is used for the Netstar Service Bot on WhatsApp, while personal customers can email cs@netstar.co.za. Netstar’s head office is at Central Park Offices, 16th Road, Midrand, telephone 011 207 5500.
Netstar contact details and customer service number
| What you need | Contact |
|---|---|
| Stolen or hijacked vehicle (emergency) | 0800 11 22 22 |
| Customer Support Centre and sales (car tracker and tracking device queries) | 0860 12 24 36 |
| Netstar Service Bot (WhatsApp) | 0860 12 24 36 |
| Customer services (personal) | cs@netstar.co.za |
| Buy a new unit | onlineleads@netstar.co.za |
| Product support | psd@netstar.co.za |
| Upgrades and renewals | retentions@netstar.co.za |
| Retention Department (upgrades, change of ownership, cancellations) | 0860 12 24 36 (Option 1, then Option 2) |
| Cancellations (personal) | cancellations@netstar.co.za |
| Cancellations (business) | fleetcancellations@netstar.co.za |
| Fitment bookings | planning@netstar.co.za |
| Netstar Companion | companion@netstar.co.za |
| Business sales quotes | fleetleads@netstar.co.za |
| Fleet customer support | 011 207 5335, fleetcs@netstar.co.za |
| Head office, Midrand (Johannesburg area) | 011 207 5500 |
| Find a fitment centre near you | netstar.co.za/netstar-fitment-centres |
Netstar contact number for car tracker and tracking queries
For Netstar tracker contact details, call the Customer Support Centre on 0860 12 24 36. The line handles customer care, sales, account queries, car tracker queries and tracking device support. The same number is also used when you need a unit test or when a tracking unit is not updating and a technician may need to be sent out.
If your vehicle does not appear on the MyNetstar map after installation and activation, Netstar’s FAQ says it should appear within an hour. Give feedback in MyNetstar or call 0860 12 24 36. If you do not receive an OTP while registering, wait a few minutes and try again before calling the support centre.
Netstar emergency and toll-free number
The Netstar emergency number for a stolen or hijacked vehicle is 0800 11 22 22. Netstar’s contact page puts this number at the top of every page, and the “Call Me” button on the contact page dials the same number. It is a toll-free 0800 line.
Use the emergency number for theft or hijacking rather than the general support centre. The current page also advises keeping your vehicle registration and Netstar account number available. Netstar Companion bundles include 24/7 roadside assistance and Hijack Assist through the Netstar Companion app.
Netstar WhatsApp number and Service Bot
The Netstar WhatsApp number is 0860 12 24 36. Customers with a Netstar contract can use the “Chat now” option on the contact page or save the number and send “Hi” to open the Service Bot menu.
The Service Bot can be used for account statements, invoices, fitment and test certificates, finding your vehicle’s location, upgrade options, account details, Netstar contact details, buying online and cancelling a contract. The current page notes that insurers usually ask for a fitment certificate, which can be requested through the Service Bot.
Netstar email address and customer care contacts
The Netstar customer service email address for personal customers is cs@netstar.co.za. Other published email routes are onlineleads@netstar.co.za for buying a new unit, psd@netstar.co.za for product support and retentions@netstar.co.za for upgrades and renewals.
Fitment bookings go to planning@netstar.co.za, Netstar Companion queries to companion@netstar.co.za and business sales quote requests to fleetleads@netstar.co.za. Fleet customer support is available on 011 207 5335 or fleetcs@netstar.co.za.
Netstar call back request
Netstar’s contact page has a “Get in touch” form where you can ask the company to contact you. The available topics are Products Support, Customer Services, Upgrade or Renewal, Buy Unit (Personal), or Buy or Request quote (Business). The form requires acceptance of the privacy policy terms before submission.
Netstar complaints and ethics contacts
Netstar does not publish a separate complaints department, complaints number or complaints email on the contact, FAQ or legal pages referred to by the current page. A complaint can instead be directed to the Customer Support Centre on 0860 12 24 36 or cs@netstar.co.za.
For unethical conduct, the Altron Ethics Line is 08600 206 352 or altronethicsline@tip-offs.com.
Netstar accounts, payments and cancellations
Netstar does not list a separate accounts or finance department number or email. Its FAQs route account matters through MyNetstar at my.netstar.co.za, the MyNetstar app, the Service Bot and the Customer Support Centre on 0860 12 24 36.
- Banking and personal details: update them in MyNetstar. Business users without MyNetstar should speak to their account manager or call 0860 12 24 36.
- Invoices and statements: Netstar does not post or email them to debit order customers. Download them from MyNetstar or ask the Service Bot.
- Payments: Netstar only accepts debit orders. If you need to make a payment, use the banking details on Netstar’s own FAQ page at netstar.co.za/netstar-faq and quote your Netstar account number as the reference.
- Cancelling: call 0860 12 24 36 or email cancellations@netstar.co.za. Business clients use fleetcancellations@netstar.co.za. Ending a 36-month rental contract early means paying a settlement.
- Travelling across the border: ask contractsgsm@netstar.co.za to switch on international roaming, at an extra fee, before you go.
Netstar cancellation email address and Retention Department
Personal clients can cancel by calling the Netstar Retention Department on 0860 12 24 36, choosing Option 1 for personal and then Option 2 for upgrades, change of ownership or cancellations. The personal cancellation email is cancellations@netstar.co.za, while business clients use fleetcancellations@netstar.co.za.
If you are selling the vehicle, the current page says the available routes are transferring the contract, ending the agreement with early cancellation costs, or continuing to pay until the end of the term.
Netstar support, MyNetstar and fitment help
Netstar’s FAQs cover common technical and app questions. Downgrades are done by phone, while upgrades can be completed in MyNetstar under “Upgrade product”. A fitment booking can be tracked at myfitment.netstar.co.za or by emailing planning@netstar.co.za.
Installation takes 45 minutes to 2 hours and can take place at a Netstar fitment centre or as a mobile fitment at your home or office.
Netstar tracking device not updating
If a Netstar tracking unit is not updating, call 0860 12 24 36. The current page says a technician may need to be sent out. You can also request a unit test through 0860 12 24 36.
Netstar Safe and Sound and MyNetstar registration
Safe and Sound was Netstar’s personal vehicle tracking app and has been replaced by MyNetstar. Safe and Sound users must re-register at my.netstar.co.za by selecting the “Register” link and following the prompts. There is no separate Safe and Sound call centre listed on the current page. Support uses 0860 12 24 36.
Netstar Basic, insurance and live tracking
Netstar Nano and Netstar Basic are stolen-vehicle-recovery products without live tracking. To get live tracking, the current page says customers upgrade to Netstar Plus or Early Warning. Netstar is not an insurer. Its FAQ says most South African insurers accept Netstar, customers receive a fitment certificate for their insurer and, in many cases, this brings a premium discount.
Netstar branches and head office contact details
| Branch | Address | Phone |
|---|---|---|
| Head Office, Midrand | Central Park Offices, 16th Rd, Randjespark Ext 5, Midrand, 1685 | 011 207 5500 |
| Cape Town | Plattekloof Business Park, 1 Bloulelie Crescent, Plattekloof, Cape Town, 7500 | 021 528 2900 |
| Gqeberha / Port Elizabeth (Newton Park) | 31 Pickering Street, Newton Park, Gqeberha, 6001 | 041 001 0890 |
| Durban | 1 Montgomery Drive, Mount Edgecombe, Durban, 4300 | 031 569 9500 |
| East London | 13B Dersley Road, Nahoon, East London, 5201 | 043 753 0042 |
| Bloemfontein | 169 Nelson Mandela Drive, Westdene, Bloemfontein, 9301 | 010 060 1001 |
| George | 4th Street Mall, Cnr 4th Street and Akasia Street, Loerie Park, George, 6529 | 044 001 1640 |
| Nelspruit | 27 Waterfall Avenue, Riverside Industrial Park, Nelspruit, 1201 | 010 060 9870 |
| Polokwane | 7 Marmer St, Polokwane Ext 12, 0700 | 010 060 0230 |
| Rustenburg | 3 Arend Way, Safari Gardens, Rustenburg, 0299 | 010 060 0268 |
Netstar prints the Gqeberha number as “041 0010 890”; dialled, the current page gives it as 041 001 0890. Netstar’s contact page does not publish branch trading hours, so the current page advises phoning the branch before visiting. Netstar is a subsidiary of Altron and a registered security service provider with PSiRA, registration number 1205544.
Netstar Port Elizabeth and Newton Park contact details
The Netstar Port Elizabeth branch is the Gqeberha branch at 31 Pickering Street, Newton Park. Its telephone number is 041 001 0890. Netstar’s fitment centre locator also lists independent approved fitment centres in Gqeberha, including Al-Star Fitment Centre, 21 Mangold St, Newton Park, telephone 041 365 6315, and Radio 2 Radio Eastern Cape in Fairview.
Netstar Witbank and eMalahleni contact details
Netstar has no own branch in Witbank according to the current page. Its own Mpumalanga branch is in Nelspruit at 27 Waterfall Avenue, Riverside Industrial Park, telephone 010 060 9870. The Witbank entry on Netstar’s approved fitment centre locator is the independent Cyber Search Fitment at 19 Volschenk Ave, eMalahleni, 1035, telephone 013 656 1666, for fitment only.
Account, cancellation and support queries still go to 0860 12 24 36. Netstar publishes no photos of a Witbank office.
Netstar Johannesburg and Pretoria contact details
Netstar’s only own office in Gauteng is the Midrand head office on 011 207 5500, which the current page identifies as the nearest Netstar office for Pretoria. The Johannesburg and Pretoria entries below are independent approved fitment centres listed on Netstar’s locator.
- Johannesburg, Bramley: CAG Vehicle Ent. t/a Car Security, 207 Corlett Dr, 011 887 0460
- Johannesburg, Lyndhurst: Digifleet CC, 129 Johannesburg Rd, 011 882 3502
- Pretoria, Hatfield: Electronic Fitment Centre, 1233 Stanza Bopape St, 012 342 0077
- Pretoria Gardens: For All Fitment Centre, 525 Willie Behrends St, 012 377 2296
- Pretoria, Annlin: Vodafit Wonderboom, Wonderboom Carvenience, 012 567 7660
Netstar Umhlanga, Pietermaritzburg and Newcastle
Netstar lists no Umhlanga office on the current page. Its Durban branch is at 1 Montgomery Drive, Mount Edgecombe, telephone 031 569 9500. There is no own Netstar branch in Pietermaritzburg, but the locator lists Auto Audio Pietermaritzburg, 74 Victoria Rd, telephone 033 342 2421, and SJ Tracking PMB, 182 Greyling Street, telephone 033 342 8912, as independent approved fitment centres.
Netstar does not list a branch or fitment centre in Newcastle on the current page. For assistance, use 0860 12 24 36 or the Durban branch on 031 569 9500.
Netstar near me and fitment centre locator
To find Netstar fitment options near you, use netstar.co.za/netstar-fitment-centres and search by city or province. The locator lists 11 own Netstar offices plus independent approved fitment centres.
Netstar company and Altron
Netstar (Pty) Ltd is a subsidiary of Altron and pioneered vehicle tracking in South Africa in 1994. For information under the older Altech Netstar name, see Altech Netstar contact details.
Frequently asked questions
What is the Netstar contact number?
The Netstar customer care and tracker contact number is 0860 12 24 36. It is used for customer support, sales, account queries and tracking device queries.
What is the Netstar car tracker contact number?
Call the Netstar Customer Support Centre on 0860 12 24 36. For a stolen or hijacked vehicle, use the emergency number 0800 11 22 22.
What is the Netstar WhatsApp number?
The Netstar Service Bot uses 0860 12 24 36 on WhatsApp. Send “Hi” to open the menu for services including statements, invoices, certificates and account information.
What is the Netstar customer service email address?
Personal customers can use cs@netstar.co.za for customer service. Other published email addresses are listed in the main contacts table above for product support, fitment, cancellations, retention and fleet queries.
Does Netstar have a branch in Port Elizabeth?
Yes. The Gqeberha / Port Elizabeth branch is at 31 Pickering Street, Newton Park, and the telephone number given on the page is 041 001 0890.
Is there a Netstar branch in Witbank?
No own Netstar branch in Witbank is listed on the current page. Cyber Search Fitment on 013 656 1666 is an independent approved fitment centre for fitment only. Netstar’s own Mpumalanga branch is Nelspruit on 010 060 9870.
What is the Netstar cancellation email address?
Personal clients use cancellations@netstar.co.za, while business clients use fleetcancellations@netstar.co.za. Customers can also call 0860 12 24 36.
Does Netstar have a complaints email?
No separate complaints email is published on the pages referenced by the current content. Use cs@netstar.co.za or call 0860 12 24 36.
Whose number is 0860 12 24 36?
0860 12 24 36, also written 0860122436 or +27 860 12 24 36, is the Netstar Customer Support Centre number. The same number is used for Netstar’s WhatsApp Service Bot.
Sources
- Netstar Contact us page, netstar.co.za/contact-us, read 14 September 2026 and 25 September 2026
- Netstar FAQ page (accounts, general, installation, MyNetstar, cancellations, Safe and Sound), netstar.co.za/netstar-faq, read 14 September 2026 and 25 September 2026
- Netstar fitment centres locator, netstar.co.za/netstar-fitment-centres, read 25 September 2026
- About Netstar page, netstar.co.za/about-netstar, read 25 September 2026
- Netstar Companion bundles page, netstar.co.za, read 14 September 2026