Government · Contact details
Nhbrc George Contact Details
The NHBRC does not publish a direct number for its George office, so call its national toll-free line on 0800 200 824 or email thenhbrc@nhbrc.org.za. The National Home Builders Registration Council (NHBRC), an agency of the Department of Human Settlements, names George among its customer care offices in the Western Cape, alongside Cape Town.
NHBRC George contact details at a glance
| Route | Details |
|---|---|
| NHBRC toll-free | 0800 200 824 |
| NHBRC fraud hotline | 0800 203 698 |
| NHBRC general email | thenhbrc@nhbrc.org.za |
| Online services portal (registration, renewal, complaints) | nhbrc.org.za/online-services/ |
| Head office address | 27 Leeuwkop Rd, Sunninghill, Sandton 2157 |
| Office hours | Monday to Friday, 08:30 to 16:30 |
Official contact channels
Call 0800 200 824 or email thenhbrc@nhbrc.org.za. Registration, renewal and complaints can all be done on the online services portal. To report fraud, use the fraud hotline, 0800 203 698.
Services and responsibilities
The NHBRC registers home builders and handles complaints about new homes. Home builders must renew their NHBRC membership every year, and building while unregistered is an offence.
It handles three types of complaint:
- 3-month snag list items
- 1-year roof leaks
- 5-year major structural defects
Builders must respond within 21 working days for 3-month non-compliance, and within 7 working days for roof leaks or structural defects.
The NHBRC does not handle every building dispute: deposit theft goes to the SAPS Commercial Crimes Unit, and contractual disputes go to an attorney.
Office/address information
The NHBRC lists George as one of its customer care offices, but its website does not publish a George street address. The head office is at 27 Leeuwkop Rd, Sunninghill, Sandton 2157. Offices are open Monday to Friday, 08:30 to 16:30. Call 0800 200 824 to ask about visiting the George office.
Applications and escalation
- Notify your builder of the defect in writing and keep copies.
- If the builder does not respond in time, gather proof of your occupation date and proof that you notified the builder.
- Lodge the complaint on the online services portal or with the NHBRC complaint form.
For the NHBRC’s national contacts, see NHBRC contact details, or browse our government directory.
FAQs
What is the NHBRC George contact number?
The NHBRC does not publish a George number. Call the national toll-free line on 0800 200 824.
Does the NHBRC have an office in George?
Yes. The NHBRC names George among its customer care offices, but does not publish its address.
How do I lodge a complaint with the NHBRC?
Notify the builder in writing first. If it does not respond in time, lodge the complaint on the NHBRC online services portal.
How long does a builder have to fix a roof leak?
The builder must respond within 7 working days for roof leaks or structural defects.
Sources
- NHBRC, home page and footer, nhbrc.org.za, read 27 September 2026
- NHBRC, NHBRC to reopen its customer care offices, nhbrc.org.za, read 27 September 2026
- NHBRC, How to lodge a complaint, nhbrc.org.za/how-to-lodge-a-complaint/, read 27 September 2026
- NHBRC, Online services, nhbrc.org.za/online-services/, read 27 September 2026