Automotive · Contact details
Netstar Emergency Contact Details
The Netstar emergency number is 0800 11 22 22: call the Emergency Call Centre on it immediately if your vehicle is stolen or hijacked. Netstar is an Altron subsidiary that provides vehicle tracking and stolen vehicle recovery, and this emergency line is separate from its non-emergency support line, 0860 12 24 36.
Netstar emergency contact details at a glance
| Route | Details |
|---|---|
| Emergency Call Centre (stolen or hijacked vehicle) | 0800 11 22 22 |
| Support centre (non-emergency, unit faults) | 0860 12 24 36 |
| Netstar service bot (WhatsApp) | 0860 12 24 36 |
| Customer services | cs@netstar.co.za |
| Head office | Central Park Offices, 16th Rd, Randjespark Ext 5, Midrand, 1685 |
Official contact channels
Netstar’s FAQ is clear that if your vehicle is stolen or hijacked, you must call the Emergency Call Centre on 0800 11 22 22 immediately. The same number is listed as the emergency number on Netstar’s contact page.
Do not use the emergency line for routine matters. If your tracking unit has a problem, call the Netstar Customer Support Centre on 0860 12 24 36 as soon as possible. The same number also runs the Netstar service bot on WhatsApp. For written customer service queries, email cs@netstar.co.za.
What Netstar provides in an emergency
When you report a theft or hijacking, an emergency controller captures the details and starts the recovery process. You will be asked to confirm the vehicle description, and any unique identifiers help the recovery. The controller assigned to your incident keeps you updated on progress.
- Recovery teams: Netstar works with SAPS during recoveries but also uses its own professional recovery teams.
- If the unit is not working: Netstar alerts response teams, then contacts you for details and tells you to report the case to SAPS.
- Fees: there is no stolen vehicle recovery fee if your account is up to date. A repatriation fee may apply if the vehicle is recovered outside South Africa.
- Case status: Netstar says a case is never closed until the vehicle is recovered.
- Battery tampering: the unit has a backup battery that keeps it working for a short time if the car battery is disconnected, and most units send a Battery Disconnect SMS alert.
Address and operating information
Netstar’s head office is at Central Park Offices, 16th Rd, Randjespark Ext 5, Midrand, 1685. Netstar is registered with PSiRA as a security service provider, registration number 1205544. The emergency number is the line to call the moment a theft or hijacking happens; Netstar does not publish separate hours for it on its contact page.
Support and escalation routes
- Call the Emergency Call Centre on 0800 11 22 22 immediately.
- Give the emergency controller the incident details and confirm the vehicle description and any unique identifiers.
- Report the case to SAPS when Netstar tells you to.
- Wait for updates from the controller assigned to your incident.
For non-emergency follow-up, such as a faulty unit or an account question, use 0860 12 24 36 or cs@netstar.co.za. Netstar does not publish a separate escalation line. For other tracking and recovery companies, browse the automotive hub or the automotive directory N listings.
Frequently asked questions
What is the Netstar emergency number?
Call 0800 11 22 22, the Netstar Emergency Call Centre, if your vehicle is stolen or hijacked.
Does Netstar charge to recover a stolen car?
There is no stolen vehicle recovery fee if your account is up to date. A repatriation fee may apply if the vehicle is found outside South Africa.
What number do I call if my Netstar unit is faulty?
Call the Customer Support Centre on 0860 12 24 36, not the emergency line.
Do I still need to report a Netstar theft to the police?
Yes. Netstar works with SAPS and will tell you to report the case to SAPS.
Sources
- Netstar, FAQ: netstar.co.za/netstar-faq, read 2026-09-26
- Netstar, Contact us: netstar.co.za/contact-us, read 2026-09-26