Matrix Tracker Durban Contact Details

Matrix Vehicle Tracking does not run a Durban branch, or a branch anywhere else. Its published site carries fifty seven pages and none of them is an office, branch or location page, because the company is built around a single national operations centre rather than a branch network.

Local channels

• Emergency, hijack or theft only: 0800 111 322
• Recovery Response Centre: Matrix’s FAQ gives 0860 232 631 and its operations-centre page gives 0860 232 632. If either does not connect, use 0800 111 322
• Customer care: 011 654 8090. WhatsApp self-service, 24/7: 087 240 6262 (send “Hi”)
• Customer care: customercare@matrix.co.za

Address

There is no Durban street address to visit. Matrix states that its vehicle recovery and response teams are on standby 24 hours a day, every day of the year, from that one operations centre, and that its network coverage runs throughout South Africa rather than being tied to a regional office.

Services at this location

Alongside the emergency line, Matrix runs a WhatsApp self service channel available at any hour for getting an insurance certificate, retrieving app login details, testing a unit, managing an account, making a payment or rating service. Routine enquiries go through the customer care mailbox or the contact form rather than a regional number.

Parent organisation

Matrix was established in 1996 and became the South African consumer brand of MiX Telematics in 2008. MiX Telematics merged with Powerfleet in 2024, so the Matrix brand now sits inside that group.

Sources

• matrix.co.za/contact-us and matrix.co.za/about-us, read 2 September 2026.
• matrix.co.za page sitemap and the 24/7 national operations centre page, read 2 September 2026.