MSD Consulting Contact Details

MSD Consulting is a Cape Town debt counselling firm, offering debt review, consolidation and settlement. Its website is at msd-consulting.co.za, with the hyphen. The unhyphenated msdconsulting.co.za is a parked domain with no site, and msd.co.za is the pharmaceutical company MSD, which is unrelated.

Official contact channels

Telephone: 021 697 0939
Email: [email protected]
Location: Cape Town. The firm publishes no street address on its site
Hours as displayed on the site: Monday to Friday, 5:00 to 17:00. The opening figure looks like a typing slip for 8:00, so do not count on being answered before normal office hours
The site menu links to a contact page at /contact-us/ that currently returns a 404 error, so use the number or the mailbox

Verify the counsellor, not the company name

Debt review may only be provided by a debt counsellor registered with the National Credit Regulator, and every registered counsellor has an NCRDC number
Counsellors are registered as individuals, not as companies. The NCR register matches the counsellor personal name, not the trading name, so searching a firm name there proves nothing either way
A worked example: searching the register for a trading name that definitely belongs to a registered counsellor returns Not Registered, because the register only matches the person
So ask MSD Consulting for the name of the registered debt counsellor handling your file and their NCRDC number, then search that person name on the NCR register at ncr.org.za
Any firm that will not give you a counsellor name and NCRDC number is not one to sign with

What debt review commits you to

Your debts are restructured into one monthly payment, made through a registered payment distribution agency rather than to the counsellor personally
You are protected from legal action on the included debts, but you may not take new credit until you finish and get a clearance certificate
Your credit record is flagged as under debt review for the duration
Debt counselling fees are regulated by the NCR. Get the full fee schedule in writing before you sign anything

Complaints

Misconduct by a debt counsellor goes to the National Credit Regulator on 0860 627 627 or [email protected]
A dispute about the underlying credit agreement goes to the National Credit Ombud on 0861 662 837
Never pay by voucher or gift card, and never hand over a bank card, PIN or SASSA card to anyone arranging debt review

Sources

MSD Consulting official website, for the telephone number, mailbox, Cape Town location, displayed operating hours and the debt counselling, consolidation and settlement services
Live check of the MSD Consulting site, which shows the linked contact page returning a 404, and of msdconsulting.co.za, which is a registrar parking page
National Credit Regulator register of registered debt counsellors, including the control search that established the register matches personal names rather than trading names
National Credit Regulator and National Credit Ombud published contact details